Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I emailed [redacted] last week to arrange a time for him to replace the boiler panelAs usually, he did not respond or follow-up I purchased the boiler with a year service planI am not confident he will service my boiler and want a refund of this year service plan as well as a replacement of the dented boiler panel Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Send me the jacket and I'll replace the damage panel myself The $refund is for the years of annual cleaning I will use this refund to hire another plumber to annually clean the boilerI accept the refund for the annual cleaning only Per the invoice, Guy Clermont Plumbing & Heating is still obligated for complete coverage of installed boiler in home.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have never received a letter of notification from Mr [redacted] and this still does not justify his refusal to respond to my many phone messagesRegardless of his decision to not operate in Northern Rhode Island, I would expect he would honor any work that was in progress prior to that business decisionAt the time Mr [redacted] 's worker disabled my heating system he was servicing Pawtucket and should have completed the job within a couple of weeks as promised or at least made other arrangements at that time, or at the very least contacted me with an explanationWhen I asked Mr [redacted] for an update in May he told me that the part was on order, he never mentioned not being willing or able to complete the jobJust because he decided to change his service area does not justify not completing work that was in progressHis business is located in Cranston, 10-minutes from Pawtucket, so I feel he is very capable of sending someone to my home to complete the work he startedThis is not a new job but the completion of one already startedAlso I have never received a part from [redacted] or Mr [redacted] and was never advised by Mr [redacted] that I should expect to receive one Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
The Client has sent me text message with the request for a receipt of payment for warranty and our company has sent he requested documentWe feel this is a viable resolution
Due to changes in staffing we no longer service the Pawtucket areaWe have sent letters explains this to all our Pawtucket, Central falls, Woonsocket and Cumberland clientsI will contact Mr *** this week with a referral for him to address heating issueThe warranty part should have been
delivered directly to ** *** ***I will check with *** rep on part delivery
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I find it ridiculous that Mr*** could possibly believe that his last minute, minimal effort could somehow result in a resolution to this complaintIt amazes me that after countless attempts to contact Mr*** he finally respond to me when he sees an easy way out of this situationIn response to my request to Mr*** to send me a copy of the invoice for warranty purposes (which he never provided to me after installation) he gives me an invoice that does not have a model number, where purchased, no serial number, and is useless to me for warranty purposesThe only satisfactory resolution to this would have been for Mr*** to order the part from the supplier he purchased it from (who has all of the information and is the procedure according to the manufacturer) and at least ensured I got the part, never mind installing it per his own companies warrantyInstead he dodged my calls for months, provided misinformation in his responses to this complaint ie; he never ordered the part, he never notified me of his decision to not service Pawtucket, never had the part ordered for delivery to my house (*** told me they would never do that) I had the job completed by another company because I could no longer wait for Mr*** to decide to do the right thingThe cost to me was $for the part and $for laborIt took less than an hour to install which Mr*** could have easily had done should he have chosen to complete the job he startedMy complaint with Mr*** stands and I do not in anyway consider Mr*** to have made any conscious attempt to work with me
Regards,
*** ***
Our company received a phone call for a heating problem. We responded and I went to the home and diagnosed problem. We normally have a $129.00 dispatch fee but this was waived for this call. We drove 35 minutes each way to diagnose problem and I was at the house for over an hour. We only charged...
$75.00. We had compassion for the circumstances. We left and returned with part. The [redacted] pump cost our company $247.00. We charged $325.00 for the install. My guy was there for 2.5 hrs and had a return trip. We are a paperless company and when we collected check we were notified that they had no means to get email so I went to shop and printed receipts and put them in outgoing mail. We are not responsible for rebates nor do we promise rebates. For the customer to say we did nothing and promised rebates is not a true statement. I will mail receipts this week for a second time. Hopefully this is resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Send me the jacket and I'll replace the damage panel myself. The $500 refund is for the 3 years of annual cleaning. I will use this refund to hire another plumber to annually clean the boiler. I accept the refund for the annual cleaning only. Per the invoice, Guy Clermont Plumbing & Heating is still obligated for complete coverage of installed boiler in home.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] mentioned that he sent out the jacket/panel last Friday. It's been a week now and I still have not received the jacket/panel. I doubt it takes more than a week to mail something 2-3 towns over. At this point, I doubt [redacted] even has a replacement panel for the dented boiler. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I emailed [redacted] last week to arrange a time for him to replace the boiler panel. As usually, he did not respond or follow-up. I purchased the boiler with a 3 year service plan. I am not confident he will service my boiler and want a refund of this 3 year service plan as well as a replacement of the dented boiler panel.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never received a letter of notification from Mr. [redacted] and this still does not justify his refusal to respond to my many phone messages. Regardless of his decision to not operate in Northern Rhode Island, I would expect he would honor any work that was in progress prior to that business decision. At the time Mr. [redacted]'s worker disabled my heating system he was servicing Pawtucket and should have completed the job within a couple of weeks as promised or at least made other arrangements at that time, or at the very least contacted me with an explanation. When I asked Mr. [redacted] for an update in May he told me that the part was on order, he never mentioned not being willing or able to complete the job. Just because he decided to change his service area does not justify not completing work that was in progress. His business is located in Cranston, 10-15 minutes from Pawtucket, so I feel he is very capable of sending someone to my home to complete the work he started. This is not a new job but the completion of one already started. Also I have never received a part from [redacted] or Mr. [redacted] and was never advised by Mr. [redacted] that I should expect to receive one.
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Hello,This is a request to reopen case #[redacted]. Guy Clermont and I agree to resolve the issue on 11/17. However, he has not provided me with the new furnace panel/jacket as well a refund for the 3 year annual cleaning. I reached out to him on 11/30 and as usually he has ignored me. Thanks,[redacted]
Comaint no. [redacted]. Mr. [redacted] is lying. From the amount of time that was spent here to his claim about a rebate we were told we would get. We still have not received a receipt. Our biggest mistake was not checking into this company before hiring him.
I was under the assumption [redacted] had to accept resolution. If he accepts it I will proceed with shipping and refund. I just want to be sure it will be finalized
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please do NOT close my case.Per [redacted] on 11/5: A refund will be issued and jacket will be shipped within the next 10 days It now has been 11 days and I have not received the panel or the refund. Also, Revdex.com never asked me to confirm if I have received the panel or refund.Do not close my case. This has not been resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I emailed [redacted] last week to arrange a time for him to replace the boiler panelAs usually, he did not respond or follow-up I purchased the boiler with a year service planI am not confident he will service my boiler and want a refund of this year service plan as well as a replacement of the dented boiler panel Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Send me the jacket and I'll replace the damage panel myself The $refund is for the years of annual cleaning I will use this refund to hire another plumber to annually clean the boilerI accept the refund for the annual cleaning only Per the invoice, Guy Clermont Plumbing & Heating is still obligated for complete coverage of installed boiler in home.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have never received a letter of notification from Mr [redacted] and this still does not justify his refusal to respond to my many phone messagesRegardless of his decision to not operate in Northern Rhode Island, I would expect he would honor any work that was in progress prior to that business decisionAt the time Mr [redacted] 's worker disabled my heating system he was servicing Pawtucket and should have completed the job within a couple of weeks as promised or at least made other arrangements at that time, or at the very least contacted me with an explanationWhen I asked Mr [redacted] for an update in May he told me that the part was on order, he never mentioned not being willing or able to complete the jobJust because he decided to change his service area does not justify not completing work that was in progressHis business is located in Cranston, 10-minutes from Pawtucket, so I feel he is very capable of sending someone to my home to complete the work he startedThis is not a new job but the completion of one already startedAlso I have never received a part from [redacted] or Mr [redacted] and was never advised by Mr [redacted] that I should expect to receive one Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
The Client has sent me text message with the request for a receipt of payment for warranty and our company has sent he requested documentWe feel this is a viable resolution
Due to changes in staffing we no longer service the Pawtucket areaWe have sent letters explains this to all our Pawtucket, Central falls, Woonsocket and Cumberland clientsI will contact Mr *** this week with a referral for him to address heating issueThe warranty part should have been
delivered directly to ** *** ***I will check with *** rep on part delivery
Jacket went out today should be there in a few daysRefund check is enclosed with jacket
Good Afternoon I have ordered part and it is at shopI would like to schedule a time I can install the jacketSaturday's work best. Cool Regards
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I find it ridiculous that Mr*** could possibly believe that his last minute, minimal effort could somehow result in a resolution to this complaintIt amazes me that after countless attempts to contact Mr*** he finally respond to me when he sees an easy way out of this situationIn response to my request to Mr*** to send me a copy of the invoice for warranty purposes (which he never provided to me after installation) he gives me an invoice that does not have a model number, where purchased, no serial number, and is useless to me for warranty purposesThe only satisfactory resolution to this would have been for Mr*** to order the part from the supplier he purchased it from (who has all of the information and is the procedure according to the manufacturer) and at least ensured I got the part, never mind installing it per his own companies warrantyInstead he dodged my calls for months, provided misinformation in his responses to this complaint ie; he never ordered the part, he never notified me of his decision to not service Pawtucket, never had the part ordered for delivery to my house (*** told me they would never do that) I had the job completed by another company because I could no longer wait for Mr*** to decide to do the right thingThe cost to me was $for the part and $for laborIt took less than an hour to install which Mr*** could have easily had done should he have chosen to complete the job he startedMy complaint with Mr*** stands and I do not in anyway consider Mr*** to have made any conscious attempt to work with me
Regards,
*** ***
A refund will be issued and jacket will be shipped within the next days
Our company received a phone call for a heating problem. We responded and I went to the home and diagnosed problem. We normally have a $129.00 dispatch fee but this was waived for this call. We drove 35 minutes each way to diagnose problem and I was at the house for over an hour. We only charged...
$75.00. We had compassion for the circumstances. We left and returned with part. The [redacted] pump cost our company $247.00. We charged $325.00 for the install. My guy was there for 2.5 hrs and had a return trip. We are a paperless company and when we collected check we were notified that they had no means to get email so I went to shop and printed receipts and put them in outgoing mail. We are not responsible for rebates nor do we promise rebates. For the customer to say we did nothing and promised rebates is not a true statement. I will mail receipts this week for a second time. Hopefully this is resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Send me the jacket and I'll replace the damage panel myself. The $500 refund is for the 3 years of annual cleaning. I will use this refund to hire another plumber to annually clean the boiler. I accept the refund for the annual cleaning only. Per the invoice, Guy Clermont Plumbing & Heating is still obligated for complete coverage of installed boiler in home.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] mentioned that he sent out the jacket/panel last Friday. It's been a week now and I still have not received the jacket/panel. I doubt it takes more than a week to mail something 2-3 towns over. At this point, I doubt [redacted] even has a replacement panel for the dented boiler. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I emailed [redacted] last week to arrange a time for him to replace the boiler panel. As usually, he did not respond or follow-up. I purchased the boiler with a 3 year service plan. I am not confident he will service my boiler and want a refund of this 3 year service plan as well as a replacement of the dented boiler panel.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have never received a letter of notification from Mr. [redacted] and this still does not justify his refusal to respond to my many phone messages. Regardless of his decision to not operate in Northern Rhode Island, I would expect he would honor any work that was in progress prior to that business decision. At the time Mr. [redacted]'s worker disabled my heating system he was servicing Pawtucket and should have completed the job within a couple of weeks as promised or at least made other arrangements at that time, or at the very least contacted me with an explanation. When I asked Mr. [redacted] for an update in May he told me that the part was on order, he never mentioned not being willing or able to complete the job. Just because he decided to change his service area does not justify not completing work that was in progress. His business is located in Cranston, 10-15 minutes from Pawtucket, so I feel he is very capable of sending someone to my home to complete the work he started. This is not a new job but the completion of one already started. Also I have never received a part from [redacted] or Mr. [redacted] and was never advised by Mr. [redacted] that I should expect to receive one.
Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Hello,This is a request to reopen case #[redacted]. Guy Clermont and I agree to resolve the issue on 11/17. However, he has not provided me with the new furnace panel/jacket as well a refund for the 3 year annual cleaning. I reached out to him on 11/30 and as usually he has ignored me. Thanks,[redacted]
Comaint no. [redacted]. Mr. [redacted] is lying. From the amount of time that was spent here to his claim about a rebate we were told we would get. We still have not received a receipt. Our biggest mistake was not checking into this company before hiring him.
I was under the assumption [redacted] had to accept resolution. If he accepts it I will proceed with shipping and refund. I just want to be sure it will be finalized
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please do NOT close my case.Per [redacted] on 11/5: A refund will be issued and jacket will be shipped within the next 10 days It now has been 11 days and I have not received the panel or the refund. Also, Revdex.com never asked me to confirm if I have received the panel or refund.Do not close my case. This has not been resolved.
Regards,
[redacted]