Guy's Floor Service

Initial Business Response / [redacted] (1000, 6, 2015/10/23) */ Guy's Floor Service responded professionally to this consumer complaintWe inspected the floor with the manufactures representative who deemed the floor to be without defect It is Guy's Floor Service's position that the complaint should be directed at the manufacture if the consumer is not satisfied

Initial Business Response /* (1000, 8, 2015/06/26) */
The product installed is exactly what was represented by sampleThere is no validity to this complaintWe have been in this business for years and never failed to address a legitimate complaint

Mrs*** came into our showroom to make her selections for her unit at *** and after approximately minutes she abruptly ended the first appointment after seeing the price of the hardwood she was consideringAfter several more appointments she informed us that we did not have anything that
she liked At that point we encouraged her to find products that suited her taste and that we would make every effort to accommodate her She had multiple communications with the sales team in which we had limited involvement We priced the products and installation of everything she brought in to us which resulted in a large upgrade from the standard products that are included in the project This process is not exclusive to the project at ***, it is a process that is standard within our industry and the same process and service that we provide in thousands of houses through out the metro area Throughout this process Mrs*** requested that we share our costs with her We professionally declined to share that information with her as it is not only proprietary but also against our company policy We communicated with the builder (with whom we are contracted) throughout this process and also encouraged Mrs*** do do the same There were many questions that we were unable to answer and that were more appropriate for the contractor or sales people to address We made every effort over four different appointments to accommodate Mrs***, even to the point of going outside of our supply chain to a vendor that she found However, at the end of the day despite our best efforts we were unable to meet her expectations Ultimately the contract to purchase the unit was canceled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe contract was terminated
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/23) */
Guy's Floor Service responded professionally to this consumer complaintWe inspected the floor with the manufactures representative who deemed the floor to be without defect
It is Guy's Floor Service's position that the complaint should be
directed at the manufacture if the consumer is not satisfied