Guyasuta Investment Advisors

From: "Lisa C [redacted] " Date: Oct 7, 1:PMSubject: ID [redacted] To: < [redacted] @cleveland.Revdex.com.org>Cc: Hello [redacted] I was able to get to ***'s property with one of our certified arborists to take some photographs I also gathered up some more information from our office & sales rep Please see our response below: 8/Our crew was on ***'s property to do his tree work at Lansmere Rd [redacted] Hts, OH There were ISA certified arborists on the crew In an email dated July 18, Alan (the sales rep & an ISA certified arborist) indicated that since this tree is struggling, "I would like to leave as much green as possible to maximize photosynthesis capacity." He also stressed that "This would have to be decided by the arborist performing the work." Alan also recommended that the tree should be fertilized , which Mr [redacted] declined As you can see in the pictures, this tree has some substantial wounds We were hired to mitigate the hazards, which we did The certified arborist that was performing the work made an educated call when deciding what to prune out & what to leave to help the tree in photosynthesis The tree as indicated in Alan's email could "use a extra hand" and would benefit from fertilizer, especially with the summer drought, this tree has continued to have some die back since we performed the work on 8/& when I took the photographs on 10/and will likely continue to This work was performed to ANSI standards by experienced certified arborists on a 3man crew with a bucket truck to satisfaction of the work bid 8/we received an email complaint from ***, which I will forward We tried to call him back & left messages, but received no response 8/We sent someone out (***, ISA certified Arborist) to as the complaints addressed in ***'s email [redacted] took photographs and concluded the issues were minor and we could send someone out to address this the next day *See attached photographs of the sidewalk marks & "ruts" [redacted] took this day [redacted] pruned out the small broken branch and as you can see from the picture attached you can't even tell where it was attachments: [redacted] 8/We sent an email to [redacted] with no response We called to make sure we can send a guy out to address this & received no response 8/We sent another email to let him know we could be there the next day and make sure that would be okay (quoted below) "Hello [redacted] We had one of our arborists at your property yesterday to as what needs to be done & take some photographs While he was there he did prune out the small broken branch on the tree lawn We are planning to be in [redacted] tomorrow & should be able to have a guy from that crew come over to scrub out the small skid marks on the sidewalk & seed in grass In regards to the dead wood on the Beech, that tree was pruned & the climber additionally took out some dead on the neighboring tree that he could reach, however our guy will come out with a pole pruner to do some additional pruning Regards, Lisa" ***'s response was only " The neighboring tree is not my tree as I only own half of this duplex." As you can see from the attached photographs these trees are right next to each other, almost to the point of being a double trunk tree & appears to be on the same property That extra dead wood was pruned out as a courtesy and will benefit ***'s property [redacted] 8/ We sent a guy back to scrub out the tread marks/mudWe had received rain the 13th, 14th & 15th I have attached photographs of the concrete both before we cleaned it up on 8/& on 10/when I took the photographs This employee did prune out a couple additional limbs while he was there to appease ***He also brought top soil and grass seed and repaired the rut We let [redacted] know we were on his property and what we did to fix his complaints, we again were unable to reach him & received no response After 8/our bookkeeper let us know that there was a pending payment online on ***'s invoice We assumed at that point that he must have been satisfied 9/30, Friday after reviewing our monthly statements, we realized that ***'s payment never did go through & appeared to be revoked Our book keeper called [redacted] and left a message that the online payment that was pending did not go through & if he could please remit payment at his earliest convenience We still did not receive any response from *** 10/Following our bill inquiry call on 9/the first thing we heard from [redacted] in over a month was this Revdex.com complaint 10/I went To ***'s to look at his property again & take pictures following this complaint I was informed that his yard had a lot of pre-existing issues prior to our work While there I was unable to decipher what damage [redacted] was referring to & called [redacted] who had looked at the damage on 8/ [redacted] was able to meet me on site He pointed out the "rut" which is attached here as 10_3_rut A & B There are additional photographs of ***'s yard unrelated to our work (attached in separate email) This damage is on a slight incline and was likely washed out; we are happy to go back a re-seed and straw this rut in We are not however responsible for any of the other damage that is pre-existing on ***'s yard In addition this job was bid to drive the bucket truck right up to the tree, which [redacted] was aware [redacted] Attached here is also a photo of the concrete after we cleaned it [redacted] received the work that he was quoted for He additionally received extra pruning in the Beech tree directly next to this tree which benefits him Given the size of the work tree, a 26" DBH Beech, and the man hours on the job, [redacted] already received a more than fair price for work completed to our industry ANSI standards We do not believe that Mr [redacted] 's requests to further discount his job and hold us responsible for damages to his lawn that are unrelated to our work are reasonable Contrary to Mr [redacted] 's statements in his filed complaint, he has not directly been in communication with us & in fact we have failed to get a response from him on any of our many correspondences and have not been able to talk directly to him at all since before this work was scheduled I hope this is thorough enough for you & answers everything to your satisfactionPlease feel free to contact me directly with any questions or additional information needed regarding this issue Very best regards, Lisa Lisa C [redacted] Independent Tree Marketing & Human Resources 440-564-ext http://www.independenttree.com/