Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took nearly two months to receive both shipments of the order The larger box of the order came through damaged (see attached pictures) When the UPS driver delivered it, he told me that he had made a note of the damage and found pieces of the hardware on the floor of his truck and put them in the box I also discovered that the nuts and bolts needed to attach the blades were missing The seller said he would send them to me I have never received them I was away when the large package arrived; the dates on the pictures are when I opened the package I did not try to obtain a refund prior to returning the merchandise In fact, PayPal won't even open a dispute without a tracking number I'm not asking for a refund of the total amount that includes the blades, only the itemized amount for each of the returned items, the amount based on the listed price on his web site at the time I purchased the items ($for the PMA and $for the mount/tail vane) and my return shipping costs (receipts attached) I took great care when packaging the items for return The PMA was double boxed in the same manner in which it was shipped to me USPS would not have accepted it if it had not met their guidelines The seller indicated through email that an internal wire in the PMA had a short in it; that happened in the building of the PMA A copy of this email is attached There should be no shipping damage deducted from my refund The seller stated that these items are currently on sale His website does not currently reflect that and I have a receipt for the full amount I paid I paid shipping charges when I placed the order and I should not have to pay shipping charges to return a defective and incomplete order To date, the seller has made no attempt to refund any of this order and has not contacted me through email or by phone [redacted]
The facts regarding this complaint are not correctI will work with the buyer to resolve the issue however the statement of fact is off here and that is all we will say at this junctureI will review tracking on this order and reply with a more formal response
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your assistance Yes I received this week the last of the items Regards, [redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the seller's response for the following reasons:
I have attached a copy of the seller's email to me of 3/18/as well as his response of 4/9/ When the seller emailed me on March 18, he acknowledged that the generator had an internal problem and he could not explain how it happened (see attached copy of seller's email)If the rear casing had a crack upon return, he would certainly have told me then Now, in his April response (see attached), he is trying to say that the casing cracked during return shipping The generator was returned to him double boxed and packed properly When he received the return, he made no mention of any damage to the box or the generator casing
The seller has my money and two returned parts I am entitled to and asking for a refund of those two parts The generator lists for $on his website and the alternator mount lists for $on his website
Regards,
***
Attachments: Copies of seller's 3/18/email and 4/9/response to Revdex.com
Complaint: ***
I am rejecting this response because: the owner of the company was very misleading in his description of the bus service prior to payment being madeHis service is an old small school bus painted white and not the party bus he describedNothing was
tampered with as he said could possible have happenedAll of the dressed were wet due to the rain coming through the back windows and side windowsWe were inconvenienced loading and unloading the bus with our things because of the condition of this bus serviceIt was the responsibility of the service to make sure their bus was in running condition and this clearly was notThe bus driver told us she had to go pick up a baseball team and this was the reason we had to take our things off the busWe were very nice is asking to be reimbursed for some of the cost but it appears that will not happenThis service will not be recommended to anyone who asks going forward
Sincerely,
Elizabeth ***
The buyer has not returned the $in merchandise and has filed a chargeback with his credit card companyWe filed a counter claimWe feel the Revdex.com was used in a inappropriate manner to leverage and steal from our companyThe buyer appears to have no intent on returning the merchandise for a refund and has made every attempt imaginable to keep $ in merchandiseAt this juncture we intend to file a criminal complaint against the buyer if the good are not returnedWe will be glad to issue a refund but are having trouble understanding why we have an open complaint with the buyer refusing to return the wind turbine kitI would ask you to look at the complaint and advise.
Buyer's Name: Sharyn ***
Buyer's Email: ***
Buyer's Transaction ID: ***
Transaction Date: Jan 13,
Transaction Amount: -$USD
Invoice ID: #***
Case #: PP-***
Your Transaction ID: ***
The buyer does not address the fact that he has the blades set and conductor slip ringThe buyer bought the turbine at a discounted rate as a set and must return the entire set to get the refund of The buyer has essential ignored the fact that we have stated regardless of the fact he shipped the generator inappropriately causing damage we would take care of the repairsHe has further ignored the simple request to return the blade set and slip ring assembly valued at $319.98.
Based on his assessment that the we refund at retail we request the buyer kindly pay the retail prices for the components in which case we will be glad to refund the prices at retail.
generator
tail
blades
slip ring
total of which buyer paid
Buyer has filed a chargeback with his credit card company without returning the merchandiseWe feel the Revdex.com was used in a inappropriate manner to leverage and steal from our companyThe buyer appears to have no intent on returning the merchandise for a refund and has made every attempt to keep $in merchandiseAt this juncture we intend to file a criminal complaint against the buyer if the goods are not returnedWe will be glad to issue a refund but are having trouble understanding why we have an open complaint from the Revdex.com with the buyer refusing to return the wind turbine parts and has his funds returned through chargebackI would ask you to look at the complaint and advise.
Buyer's Name: *** ***
Buyer's Email: ***@***
Buyer's Transaction ID: ***
Transaction Date: Jan 13,
Transaction Amount: -$USD
Invoice ID: #***
Case #: ***
Your Transaction ID: ***
Please amend response to advise the consumer based on his defamatory review that indicates we had "both boxes for weeks that was dated the 4th and this was not dropped off until the evening of the 25th he will be sued for defamation unless this is amended or removedWe have screen shot of this going to our attorney today Please further note that the box weight on the only package big enough to carry our blades is lbs shortThis consumer changing his mind repeatedly about what he wanted to keep and return is what held up the return from the pma
Hurricane Wind Power
Right-click here to download picturesTo help protect your privacy, Outlook prevented automatic download of this picture from the Internet
image Hurricane Wind PowerAppliances in Roanoke, VA *** ** ***
Dear Customer,
This notice serves as proof of delivery for the shipment listed below
Tracking Number:
***
Service:
UPS Ground
Weight:
lbs
Shipped/Billed On:
03/21/
Delivered On:
03/25/6:P.M.
Delivered To:
ROANOKE, VA, US
Left At:
Front Door
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 04/17/12:A.M ET
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It took nearly two months to receive both shipments of the order. The larger box of the order came through damaged (see attached pictures). When the UPS driver delivered it, he told me that he had made a note of the damage and found pieces of the hardware on the floor of his truck and put them in the box. I also discovered that the nuts and bolts needed to attach the blades were missing. The seller said he would send them to me. I have never received them. I was away when the large package arrived; the dates on the pictures are when I opened the package.
I did not try to obtain a refund prior to returning the merchandise. In fact, PayPal won't even open a dispute without a tracking number. I'm not asking for a refund of the total amount that includes the blades, only the itemized amount for each of the returned items, the amount based on the listed price on his web site at the time I purchased the items ($399.99 for the PMA and $199 for the mount/tail vane) and my return shipping costs (receipts attached).
I took great care when packaging the items for return. The PMA was double boxed in the same manner in which it was shipped to me. USPS would not have accepted it if it had not met their guidelines.
The seller indicated through email that an internal wire in the PMA had a short in it; that happened in the building of the PMA. A copy of this email is attached. There should be no shipping damage deducted from my refund.
The seller stated that these items are currently on sale. His website does not currently reflect that and I have a receipt for the full amount I paid. I paid shipping charges when I placed the order and I should not have to pay shipping charges to return a defective and incomplete order.
To date, the seller has made no attempt to refund any of this order and has not contacted me through email or by phone.
[redacted]
Please amend response to complaint.
Buyer has purchased a wind turbine kit for a retail price of 699.99 and
requested a refund of approximately 685.00 while keeping a blade and
hub set valued at 239.99 retail and a 6 conductor slip ring valued at 59.99 retail. If buyer expects a full refund all of the wind turbine kit
must be returned. Per policy we do not pay for return shipping. Customer was
instructed on need for proper packing materials prior to return
dismissed my instructions stating his "familiarity
with shipping". Essentially the generator rear casing was cracked and
one of the armatures had a broken wire. The units are ohm tested prior
to shipping and do not go out like that.I offered to work with consumer
to arrive at a fair deal and he dismissed offer and opened a complaint
with Revdex.com. All components of the kit must be returned for refund since
consumer is unwilling to work with us so that he may keep the blade set
he communicated he wanted to keep.
The products must be returned as well as the slip ring mounting housing for full refund consideration. No refund has or will be issued until this complaint is closed with an agreed resolution.
Essentially the generator damage in shipping we will cover. The shipping costs the customer incurred to do the return we will not cover as their was no defective product. To receive a refund of 699.99 the paid price of the turbine the buyer must return the blade set hub as well as the slip ring assembly undamaged.
[redacted]
offer made by the business in reference to complaint ID [redacted]. Since the compliant was filed I have had phone calls and emails with the company to work out the issue of getting me the product that was not shipped instead of a refund.
I have received part of my order from Hurricane Wind Power, and they have been in contact with me about the items that are still outstanding. They have promised to have the remainder of the order shipped by the end of the this week.
Regards,
[redacted]
The facts regarding this complaint are not correct. I will work with the buyer to resolve the issue however the statement of fact is off here and that is all we will say at this juncture. I will review tracking on this order and reply with a more formal response
This buyer received goods then attempted to get his money back via paypal without returning the merchandise. He has returned a damaged alternator that had shipping damage including the generator shaft being pushed out the back of the casing upon return shipping by failure to ship in a manner...
consistent with the guidelines of UPS or USPS. I have communicated with the buyer that I would work out the credit that could be offered and apparently this he expects this to happen faster than I have had time to assess what I could do for him. Further buyer paid 699.99 for a wind turbine kept a blade set that retails over $200 and expects to get back 685 and some change. This is not going to happen. I will refund the amount paid minus damage to the PMA and the current sale price for the mount. I had advised Mr. [redacted] that I would do the best we could for him in terms of the return. Since this will be handled in a manner that will impact my business reputation Mr. [redacted] will receive current retail minus pma shipping damage and current sale price.
We have reached a resolution with the seller regarding this complaint.
The seller has agreed in writing to refund the disputed amount.
We will now consider this complaint resolved satisfactorily.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your assistance. Yes I received this week the last of the items.
Regards,
[redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took nearly two months to receive both shipments of the order The larger box of the order came through damaged (see attached pictures) When the UPS driver delivered it, he told me that he had made a note of the damage and found pieces of the hardware on the floor of his truck and put them in the box I also discovered that the nuts and bolts needed to attach the blades were missing The seller said he would send them to me I have never received them I was away when the large package arrived; the dates on the pictures are when I opened the package I did not try to obtain a refund prior to returning the merchandise In fact, PayPal won't even open a dispute without a tracking number I'm not asking for a refund of the total amount that includes the blades, only the itemized amount for each of the returned items, the amount based on the listed price on his web site at the time I purchased the items ($for the PMA and $for the mount/tail vane) and my return shipping costs (receipts attached) I took great care when packaging the items for return The PMA was double boxed in the same manner in which it was shipped to me USPS would not have accepted it if it had not met their guidelines The seller indicated through email that an internal wire in the PMA had a short in it; that happened in the building of the PMA A copy of this email is attached There should be no shipping damage deducted from my refund The seller stated that these items are currently on sale His website does not currently reflect that and I have a receipt for the full amount I paid I paid shipping charges when I placed the order and I should not have to pay shipping charges to return a defective and incomplete order To date, the seller has made no attempt to refund any of this order and has not contacted me through email or by phone [redacted]
The facts regarding this complaint are not correctI will work with the buyer to resolve the issue however the statement of fact is off here and that is all we will say at this junctureI will review tracking on this order and reply with a more formal response
All items have been shipped to Mr [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your assistance Yes I received this week the last of the items Regards, [redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the seller's response for the following reasons:
I have attached a copy of the seller's email to me of 3/18/as well as his response of 4/9/ When the seller emailed me on March 18, he acknowledged that the generator had an internal problem and he could not explain how it happened (see attached copy of seller's email)If the rear casing had a crack upon return, he would certainly have told me then Now, in his April response (see attached), he is trying to say that the casing cracked during return shipping The generator was returned to him double boxed and packed properly When he received the return, he made no mention of any damage to the box or the generator casing
The seller has my money and two returned parts I am entitled to and asking for a refund of those two parts The generator lists for $on his website and the alternator mount lists for $on his website
Regards,
***
Attachments: Copies of seller's 3/18/email and 4/9/response to Revdex.com
Complaint: ***
I am rejecting this response because: the owner of the company was very misleading in his description of the bus service prior to payment being madeHis service is an old small school bus painted white and not the party bus he describedNothing was
tampered with as he said could possible have happenedAll of the dressed were wet due to the rain coming through the back windows and side windowsWe were inconvenienced loading and unloading the bus with our things because of the condition of this bus serviceIt was the responsibility of the service to make sure their bus was in running condition and this clearly was notThe bus driver told us she had to go pick up a baseball team and this was the reason we had to take our things off the busWe were very nice is asking to be reimbursed for some of the cost but it appears that will not happenThis service will not be recommended to anyone who asks going forward
Sincerely,
Elizabeth ***
The buyer has not returned the $in merchandise and has filed a chargeback with his credit card companyWe filed a counter claimWe feel the Revdex.com was used in a inappropriate manner to leverage and steal from our companyThe buyer appears to have no intent on returning the merchandise for a refund and has made every attempt imaginable to keep $ in merchandiseAt this juncture we intend to file a criminal complaint against the buyer if the good are not returnedWe will be glad to issue a refund but are having trouble understanding why we have an open complaint with the buyer refusing to return the wind turbine kitI would ask you to look at the complaint and advise.
Buyer's Name: Sharyn ***
Buyer's Email: ***
Buyer's Transaction ID: ***
Transaction Date: Jan 13,
Transaction Amount: -$USD
Invoice ID: #***
Case #: PP-***
Your Transaction ID: ***
The buyer does not address the fact that he has the blades set and conductor slip ringThe buyer bought the turbine at a discounted rate as a set and must return the entire set to get the refund of The buyer has essential ignored the fact that we have stated regardless of the fact he shipped the generator inappropriately causing damage we would take care of the repairsHe has further ignored the simple request to return the blade set and slip ring assembly valued at $319.98.
Based on his assessment that the we refund at retail we request the buyer kindly pay the retail prices for the components in which case we will be glad to refund the prices at retail.
generator
tail
blades
slip ring
total of which buyer paid
Buyer has filed a chargeback with his credit card company without returning the merchandiseWe feel the Revdex.com was used in a inappropriate manner to leverage and steal from our companyThe buyer appears to have no intent on returning the merchandise for a refund and has made every attempt to keep $in merchandiseAt this juncture we intend to file a criminal complaint against the buyer if the goods are not returnedWe will be glad to issue a refund but are having trouble understanding why we have an open complaint from the Revdex.com with the buyer refusing to return the wind turbine parts and has his funds returned through chargebackI would ask you to look at the complaint and advise.
Buyer's Name: *** ***
Buyer's Email: ***@***
Buyer's Transaction ID: ***
Transaction Date: Jan 13,
Transaction Amount: -$USD
Invoice ID: #***
Case #: ***
Your Transaction ID: ***
Please amend response to advise the consumer based on his defamatory review that indicates we had "both boxes for weeks that was dated the 4th and this was not dropped off until the evening of the 25th he will be sued for defamation unless this is amended or removedWe have screen shot of this going to our attorney today Please further note that the box weight on the only package big enough to carry our blades is lbs shortThis consumer changing his mind repeatedly about what he wanted to keep and return is what held up the return from the pma
Hurricane Wind Power
Right-click here to download picturesTo help protect your privacy, Outlook prevented automatic download of this picture from the Internet
image Hurricane Wind PowerAppliances in Roanoke, VA *** ** ***
Dear Customer,
This notice serves as proof of delivery for the shipment listed below
Tracking Number:
***
Service:
UPS Ground
Weight:
lbs
Shipped/Billed On:
03/21/
Delivered On:
03/25/6:P.M.
Delivered To:
ROANOKE, VA, US
Left At:
Front Door
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS: 04/17/12:A.M ET
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It took nearly two months to receive both shipments of the order. The larger box of the order came through damaged (see attached pictures). When the UPS driver delivered it, he told me that he had made a note of the damage and found pieces of the hardware on the floor of his truck and put them in the box. I also discovered that the nuts and bolts needed to attach the blades were missing. The seller said he would send them to me. I have never received them. I was away when the large package arrived; the dates on the pictures are when I opened the package.
I did not try to obtain a refund prior to returning the merchandise. In fact, PayPal won't even open a dispute without a tracking number. I'm not asking for a refund of the total amount that includes the blades, only the itemized amount for each of the returned items, the amount based on the listed price on his web site at the time I purchased the items ($399.99 for the PMA and $199 for the mount/tail vane) and my return shipping costs (receipts attached).
I took great care when packaging the items for return. The PMA was double boxed in the same manner in which it was shipped to me. USPS would not have accepted it if it had not met their guidelines.
The seller indicated through email that an internal wire in the PMA had a short in it; that happened in the building of the PMA. A copy of this email is attached. There should be no shipping damage deducted from my refund.
The seller stated that these items are currently on sale. His website does not currently reflect that and I have a receipt for the full amount I paid. I paid shipping charges when I placed the order and I should not have to pay shipping charges to return a defective and incomplete order.
To date, the seller has made no attempt to refund any of this order and has not contacted me through email or by phone.
[redacted]
Please amend response to complaint.
Buyer has purchased a wind turbine kit for a retail price of 699.99 and
requested a refund of approximately 685.00 while keeping a blade and
hub set valued at 239.99 retail and a 6 conductor slip ring valued at 59.99 retail. If buyer expects a full refund all of the wind turbine kit
must be returned. Per policy we do not pay for return shipping. Customer was
instructed on need for proper packing materials prior to return
dismissed my instructions stating his "familiarity
with shipping". Essentially the generator rear casing was cracked and
one of the armatures had a broken wire. The units are ohm tested prior
to shipping and do not go out like that.I offered to work with consumer
to arrive at a fair deal and he dismissed offer and opened a complaint
with Revdex.com. All components of the kit must be returned for refund since
consumer is unwilling to work with us so that he may keep the blade set
he communicated he wanted to keep.
The products must be returned as well as the slip ring mounting housing for full refund consideration. No refund has or will be issued until this complaint is closed with an agreed resolution.
Essentially the generator damage in shipping we will cover. The shipping costs the customer incurred to do the return we will not cover as their was no defective product. To receive a refund of 699.99 the paid price of the turbine the buyer must return the blade set hub as well as the slip ring assembly undamaged.
[redacted]
I have reviewed the response...
offer made by the business in reference to complaint ID [redacted]. Since the compliant was filed I have had phone calls and emails with the company to work out the issue of getting me the product that was not shipped instead of a refund.
I have received part of my order from Hurricane Wind Power, and they have been in contact with me about the items that are still outstanding. They have promised to have the remainder of the order shipped by the end of the this week.
Regards,
[redacted]
The facts regarding this complaint are not correct. I will work with the buyer to resolve the issue however the statement of fact is off here and that is all we will say at this juncture. I will review tracking on this order and reply with a more formal response
All items have been shipped to Mr. [redacted].
This buyer received goods then attempted to get his money back via paypal without returning the merchandise. He has returned a damaged alternator that had shipping damage including the generator shaft being pushed out the back of the casing upon return shipping by failure to ship in a manner...
consistent with the guidelines of UPS or USPS. I have communicated with the buyer that I would work out the credit that could be offered and apparently this he expects this to happen faster than I have had time to assess what I could do for him. Further buyer paid 699.99 for a wind turbine kept a blade set that retails over $200 and expects to get back 685 and some change. This is not going to happen. I will refund the amount paid minus damage to the PMA and the current sale price for the mount. I had advised Mr. [redacted] that I would do the best we could for him in terms of the return. Since this will be handled in a manner that will impact my business reputation Mr. [redacted] will receive current retail minus pma shipping damage and current sale price.
We have reached a resolution with the seller regarding this complaint.
The seller has agreed in writing to refund the disputed amount.
We will now consider this complaint resolved satisfactorily.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your assistance. Yes I received this week the last of the items.
Regards,
[redacted]