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Guys and Gals Quarters, Inc.

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Guys and Gals Quarters, Inc. Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

From: Guys & Gals Quarters Salon & Day Spa <[email protected]> Sent: Monday, December 12, 2016 6:19 PM To: info Subject: Complaint [redacted]   This is in response to your letter dated November 30, 2016. I'm sorry that I did not get to this response earlier but, I was overwhelmed...

with other responsibilities last week.  After asking around the salon I did find out that Ms.[redacted] called the salon asking if her gift cards were still good. She said she found them in an old wallet. We normally say 2 years but often honor them anyway. Apparently, the employee working the desk that day is not one of our regular trained receptionist. She was filling in because the scheduled receptionist was sick. She asked around the salon and I'm not sure who she all spoke to but, they all said we honor them for 2 years. Ms. [redacted]'s gift cards were purchased on December 23, 2013. Her originally purchase was for 2 gift cards one for $75 which she used $71.00 of that on 10/11/2014. The other card was for $65 which has not been redeemed. As she states in her complaint the 3% of the original amount will be deducted each month after 24 months on non-use. 3% of $75 is $2.25. Which means the gift card for $4.00 is expired. The card with $65 would be a deduction of $1.95 after 24 months of purchase since it was never used. Which would be 11 months. $21.45 would be the fee deducted for non-use. If she would have called and talked to me, this could have been avoided. I would gladly issue her a new gift card valued at $43.55 when she turns in the old cards to me.    Sincerely,  Tamara S. L[redacted] Guys & Gals Quarters Salon & Day Spa 22 Saratoga Drive Batesville, Indiana 47006 (812) 934-2544

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