COMPLAINT ID [redacted] BROUGHT HIS CAR TO US WITH THE COMPLAINT OF "REVERSE LIGHTS STAYING ON ALL THE TIME" WE SPENT OVER AN HOUR GOING OVER THE VEHICLE TESTING CONNECTIONS ALLOVER THE CAR [redacted] WAS PRESENT FOR THE ENTIRE INSPECTIONHE SAW WHAT OUR TECHNCIAN DID, HE ADMITTED THAT HE HAD HAD WORK DONE TO THE CAR BY ANOTHER PERSON OR SHOP AND THAT THE REERSE LIGHTS WERE NOTICED TO BE ON AFTER THAT WORK WAS COMPLETEDWE CHECKED CIRCUIT JUNCTIONS, CONNECTIONS, RELAYS AND GROUNDS ASSOCIATED WITH THE REVERSE LIGHT CIRCUITWE ALSO NOTICED THAT WITH THE HEADLAMPS OFF THE REVERSE LIGHTS WORKED NORMALLYIT IS ONLY WHEN THE HEADLAMPS ARE ON THAT THE ISSUE OCCURSDARIUS ADMITTED THAT HE THOUGHT THAT THE 'OTHER GUY' HAD CAUSED THIS ISSUE AND THAT THE 'OTHER GUY' COULDNT UNDERSTAND WHAT TO DO ABOUT ITWE LOOKED AT THIS VEHICLE EXACTLY AS HE WAS TOLD WE WOULDHE KNOWS THIS [redacted] WATCHED AND DISCUSSED HIS CAR WITH MYSELF AND WITH MY TECHNICIAN AS WE WORKED ON THE CARWE DISCUSSED TAKING THE TIME TO PROPERLY REPAIR THIS WOULD COST SEVERAL HOURS OF LABOR COSTING SEVERAL HUNDRED DOLLARS, AND THAT THE SIMPLEST SOLUTION WOULD BE TO REMOVE THE REVERSE LIGHT BULBS, SINCE HE WAS CONCERNED ABOUT DRAWING THE ATTENTION OF POLICEWE DID AS HE ASKED, HE PAID WILLINGLY AND LEFT HAPPYHE IS COMPLAINING BECAUSE OF THE DESCRIPTION OF THE ELECTRICAL DIAGNOSTIC THAT PRINTED ON HIS INVOICE DIDNT DETAIL WORD FOR WORD WHAT WE ACTUALLY DID FOR HIMIT CONTAINS A GENERAL STATEMENT ABOUT CHECKING ELECTRICAL SYSTEMS ON CAGENERALNO REFUND WILL BE ISSUED DUE TO DARIUS' INABILITY TO UNDERSTAND WHAT WE DID WHILE HE WATCHED AND ASKED QUESTIONS OF US AS WE DID THE INSPECTION AND DIAGNOSIS OF HIS VEHICLE
COMPLAINT ID [redacted] BROUGHT HIS CAR TO US WITH THE COMPLAINT OF "REVERSE LIGHTS STAYING ON ALL THE TIME" WE SPENT OVER AN HOUR GOING OVER THE VEHICLE TESTING CONNECTIONS ALLOVER THE CAR [redacted] WAS PRESENT FOR THE ENTIRE INSPECTIONHE SAW WHAT OUR TECHNCIAN DID, HE ADMITTED THAT HE HAD HAD WORK DONE TO THE CAR BY ANOTHER PERSON OR SHOP AND THAT THE REERSE LIGHTS WERE NOTICED TO BE ON AFTER THAT WORK WAS COMPLETEDWE CHECKED CIRCUIT JUNCTIONS, CONNECTIONS, RELAYS AND GROUNDS ASSOCIATED WITH THE REVERSE LIGHT CIRCUITWE ALSO NOTICED THAT WITH THE HEADLAMPS OFF THE REVERSE LIGHTS WORKED NORMALLYIT IS ONLY WHEN THE HEADLAMPS ARE ON THAT THE ISSUE OCCURSDARIUS ADMITTED THAT HE THOUGHT THAT THE 'OTHER GUY' HAD CAUSED THIS ISSUE AND THAT THE 'OTHER GUY' COULDNT UNDERSTAND WHAT TO DO ABOUT ITWE LOOKED AT THIS VEHICLE EXACTLY AS HE WAS TOLD WE WOULDHE KNOWS THIS [redacted] WATCHED AND DISCUSSED HIS CAR WITH MYSELF AND WITH MY TECHNICIAN AS WE WORKED ON THE CARWE DISCUSSED TAKING THE TIME TO PROPERLY REPAIR THIS WOULD COST SEVERAL HOURS OF LABOR COSTING SEVERAL HUNDRED DOLLARS, AND THAT THE SIMPLEST SOLUTION WOULD BE TO REMOVE THE REVERSE LIGHT BULBS, SINCE HE WAS CONCERNED ABOUT DRAWING THE ATTENTION OF POLICEWE DID AS HE ASKED, HE PAID WILLINGLY AND LEFT HAPPYHE IS COMPLAINING BECAUSE OF THE DESCRIPTION OF THE ELECTRICAL DIAGNOSTIC THAT PRINTED ON HIS INVOICE DIDNT DETAIL WORD FOR WORD WHAT WE ACTUALLY DID FOR HIMIT CONTAINS A GENERAL STATEMENT ABOUT CHECKING ELECTRICAL SYSTEMS ON CAGENERALNO REFUND WILL BE ISSUED DUE TO DARIUS' INABILITY TO UNDERSTAND WHAT WE DID WHILE HE WATCHED AND ASKED QUESTIONS OF US AS WE DID THE INSPECTION AND DIAGNOSIS OF HIS VEHICLE