First and foremost, we are not refunding any moneyAll contracts are valid and have never been voidWe have had the title in the customer's name since the 10th of July and our office manager mailed out the white title on the 11thWe are here Monday-Saturday and answer all customer's phone calls and return messages back in a timely mannerNever have we neglected a customer due to any situation with a carAs far as repossessing cars, we give customers days to make a payment after their due date and if we haven't been able to reach the customer to arrange further payments we go ahead and repo the carIf Mr [redacted] wants his van back, they need to pay their July 8th payment that was missed and we would gladly give them the van and keys back
I am rejecting this response because:I never abandoned the van It broke down along when the transmission went out It has broken down on a weekly basis ever since I got it As far as the car lot having the title, we kept trying to call and ask about it On June 20, they kept ignoring our calls My wife drove there and she asked Bob about it He told her that it would be there on Friday MrJ [redacted] told her that we didn't need a title because we hadn't paid anything on the van My wife produced receipts and MrJ [redacted] verbally attacked her When MrJ [redacted] began screaming for my wife to get out of his office so he could review our records, after he began writing on the receipts and circling numbers, my wife stated that she wouldn't leave the office without the receipts He started screaming at her, "How the H*ll do I check my records without the receipts?" She said, "If you don't stop, I'm calling [redacted] because you're about to give me a heart attack." She went out into the lobby where Bob stated that he would make her a second day tag My wife called me in a panic At this point MrJ [redacted] came out into the lobby I was not on speaker phone and I heard him quite clearly swearing at my wife and behaving in a very unprofessional manner He told her that we hadn't (and I quote) [redacted] paid the tax and title, that's the $check and receipt that you have a copy of He then returned to the office for a couple of minutes, then returned back to the lobby and said that he was sorry and that if she thought the payments were $then just pay $and don't be a day late She stated, "I have never been late and have never screwed you over on money." Please check the surveillance cameras MrJ [redacted] also stated that we cannot pay with checks anymore, he wanted us to pay him cash or call and pay with a card, in larger amounts to pay it off sooner In addition he told my wife that our original contract was null and void I have never received a title, when I call their place, they never answer I don't feel safe going there based on their past behavior towards us and others According to Google and Facebook reviews, we're not the first family they have done this to I have returned their van and have mailed the keys The tracking number for the keys is: [redacted] Regards, [redacted]
First and foremost, we are not refunding any moneyAll contracts are valid and have never been voidWe have had the title in the customer's name since the 10th of July and our office manager mailed out the white title on the 11thWe are here Monday-Saturday and answer all customer's phone calls and return messages back in a timely mannerNever have we neglected a customer due to any situation with a carAs far as repossessing cars, we give customers days to make a payment after their due date and if we haven't been able to reach the customer to arrange further payments we go ahead and repo the carIf Mr [redacted] wants his van back, they need to pay their July 8th payment that was missed and we would gladly give them the van and keys back
The title is in the name of [redacted] and mailed to him.? ? ? A duplicate title can be obtained, if needed.? Thank you
I am rejecting this response because:I never abandoned the van It broke down along when the transmission went out It has broken down on a weekly basis ever since I got it As far as the car lot having the title, we kept trying to call and ask about it On June 20, they kept ignoring our calls My wife drove there and she asked Bob about it He told her that it would be there on Friday MrJ [redacted] told her that we didn't need a title because we hadn't paid anything on the van My wife produced receipts and MrJ [redacted] verbally attacked her When MrJ [redacted] began screaming for my wife to get out of his office so he could review our records, after he began writing on the receipts and circling numbers, my wife stated that she wouldn't leave the office without the receipts He started screaming at her, "How the H*ll do I check my records without the receipts?" She said, "If you don't stop, I'm calling [redacted] because you're about to give me a heart attack." She went out into the lobby where Bob stated that he would make her a second day tag My wife called me in a panic At this point MrJ [redacted] came out into the lobby I was not on speaker phone and I heard him quite clearly swearing at my wife and behaving in a very unprofessional manner He told her that we hadn't (and I quote) [redacted] paid the tax and title, that's the $check and receipt that you have a copy of He then returned to the office for a couple of minutes, then returned back to the lobby and said that he was sorry and that if she thought the payments were $then just pay $and don't be a day late She stated, "I have never been late and have never screwed you over on money." Please check the surveillance cameras MrJ [redacted] also stated that we cannot pay with checks anymore, he wanted us to pay him cash or call and pay with a card, in larger amounts to pay it off sooner In addition he told my wife that our original contract was null and void I have never received a title, when I call their place, they never answer I don't feel safe going there based on their past behavior towards us and others According to Google and Facebook reviews, we're not the first family they have done this to I have returned their van and have mailed the keys The tracking number for the keys is: [redacted] Regards, [redacted]