GVC Auto Repair

We sincerely apologize for any inconveniences causedFirstly, checking on the order, we see that the customer entered her credit card number in the name fieldOur site is secured with 2048-bit RSA and 256-bit SSL encryption, and we do not save any credit card dataBeing that the customer entered the credit card number in the "name on card" field, our system addressed the emails to her credit card number instead of her name, as that was the information in the name fieldRegarding the cancellation: we apologize that the item was out of stockWe work very hard to ensure that our inventory is accurateHowever, mistakes happen, and this item was still active on our website even though it was no longer in stockWe therefore cancelled the orderRefunds do take 24-hours and for some banks, the credit doesn't appear for 3-daysRegarding the bank charge, we suggest she contacts her bank to request that the fee is waivedMost times, when there is an overlap in charges, banks will waive the extra chargePlease reach out to us with any further questions!

Hi ***, I am sorry if any of the pieces are missing and I will make sure to resolve this for youCan you please provide me with your order numberThank you, Customer SupportTiger C***

Please see attached screenshot from our system indicating that the credit has been processed on the ***Banks can take a couple of days - especially with the holiday weekend - for the funds to actually come throughUnfortunately, that's out of our controlPlease let us know if you need any further assistanceWe sincerely apologize for all the inconveniences you've experienced while shopping with us!

We acknowledged that a mistake was made and the customer was mistakenly shipped only out of the productsWe offered to credit the customer, however, the customer filed a dispute with ***, the method he used to place his orderOnce a dispute is filed through ***, we are unable to credit
the customer anymore - *** removes that ability - and the customer has to wait until the *** dispute is complete. We sincerely apologize for any inconveniences caused, but we are unable to undo a dispute or issue a credit once a dispute is filed. Feel free to contact us for any further assistance

We sincerely apologize for any inconveniences caused. Firstly, checking on the order, we see that the customer entered her credit card number in the name field. Our site is secured with 2048-bit RSA and 256-bit SSL encryption, and we do not save any credit card data. Being that the customer...

entered the credit card number in the "name on card" field, our system addressed the emails to her credit card number instead of her name, as that was the information in the name field. Regarding the cancellation: we apologize that the item was out of stock. We work very hard to ensure that our inventory is accurate. However, mistakes happen, and this item was still active on our website even though it was no longer in stock. We therefore cancelled the order. Refunds do take 24-48 hours and for some banks, the credit doesn't appear for 3-5 days. Regarding the bank charge, we suggest she contacts her bank to request that the fee is waived. Most times, when there is an overlap in charges, banks will waive the extra charge. Please reach out to us with any further questions!

Hi [redacted], I am sorry if any of the pieces are missing and I will make sure to resolve this for you. Can you please provide me with your order number. Thank you, Customer SupportTiger C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to clarify the above. The business has in fact resolved the issue, but their handling of it directly counters their assertion that they couldn't because of [redacted] policies. They did in fact finally resolve the situation to my satisfaction. The issue was that if I had accepted [redacted]'s findings, I would have had to pay to return the items to the merchant, and this was unacceptable.I was placed in a no-win situation.Please feel free to close this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Supposedly from the emails that I received on June [redacted], when Tiger Chef cancelled the order and emailed me they would revise the cost to reflect the cancellation, the refund should have been issued that day as I have written documentation from them regarding the refund. I contacted my bank today, June [redacted] to see any activity of a refund. They have not seen a refund issued by Tiger Chef to be processed on their end. I am very weary of their processing and whether they truly did issue the refund to me when I first called about it on Monday, June [redacted]. I would find that if they could somehow provide proof that they did refund it on Monday, June It only took two days for Tiger Chef to process my card and have the funds in their account. I do not understand what it means for them to allow 24-48 hours to issue a refund when in fact as soon as they cancelled my order they gave written confirmation that they would process my card to reflect the cancellation on the [redacted]. If they could provide proof that they did in fact issue the refund on Monday, June [redacted], I would feel somewhat relieved and not proceed in disputing the charge as fraud with my bank.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]