I am writing in response to a letter detailing a complaint filed by [redacted] , regarding work we are performing at his rental property located at [redacted] ***I reached out to Mr [redacted] , but unsuccessful in reaching himWe were able to reach his tenant almost immediatelyWe met with ***, the tenant, whom has been our contact point throughout the repair process, and facilitated a mutual agreement to bring resolution to this matterThe only requests made by the tenant, were to process the reimbursement check owed to the customer, and to provide cleaning of the carpet on the stairsWe obliged both requestsThe check was issued on 5/and was mailed to the customerThe carpet cleaning was completed on Tuesday 5/24/All other workmanship issues and concerns had already been addressed in a satisfactory manner.With regard to the other issues referenced in the letter, namely the time frameThere were several circumstances which contributed to the overall time frame of the repairsThere were change orders requested, which require additional estimating and managingAlso, we were only given access to the property on Mondays at the beginning of the projectThis of course causes significant delays in scheduling, and adds to the overall cycle time of the projectLater during the course of repairs, we were given additional access, which was helpful, but access was still only allowed at very specific times during the week.We apologize for any inconvenience experienced by our customer, and we will follow up to make sure all concerns are fully addressed.Please let us know if additional information is neededI am available via cell phone should you like to discussI can be reached at [redacted] Thank you for your consideration [redacted] General Manager Empire Construction & Technologies
I am writing in response to a letter detailing a complaint filed by [redacted], regarding work we are performing at his rental property located at [redacted]. I reached out to Mr. [redacted], but unsuccessful in reaching him. We were able to reach his tenant almost...
immediately. We met with [redacted], the tenant, whom has been our contact point throughout the repair process, and facilitated a mutual agreement to bring resolution to this matter. The only requests made by the tenant, were to process the reimbursement check owed to the customer, and to provide cleaning of the carpet on the stairs. We obliged both requests. The check was issued on 5/20 and was mailed to the customer. The carpet cleaning was completed on Tuesday 5/24/16. All other workmanship issues and concerns had already been addressed in a satisfactory manner.With regard to the other issues referenced in the letter, namely the time frame. There were several circumstances which contributed to the overall time frame of the repairs. There were change orders requested, which require additional estimating and managing. Also, we were only given access to the property on Mondays at the beginning of the project. This of course causes significant delays in scheduling, and adds to the overall cycle time of the project. Later during the course of repairs, we were given additional access, which was helpful, but access was still only allowed at very specific times during the week.We apologize for any inconvenience experienced by our customer, and we will follow up to make sure all concerns are fully addressed.Please let us know if additional information is needed. I am available via cell phone should you like to discuss. I can be reached at [redacted]. Thank you for your consideration. [redacted] General Manager Empire Construction & Technologies
I am writing in response to a letter detailing a complaint filed by [redacted] , regarding work we are performing at his rental property located at [redacted] ***I reached out to Mr [redacted] , but unsuccessful in reaching himWe were able to reach his tenant almost immediatelyWe met with ***, the tenant, whom has been our contact point throughout the repair process, and facilitated a mutual agreement to bring resolution to this matterThe only requests made by the tenant, were to process the reimbursement check owed to the customer, and to provide cleaning of the carpet on the stairsWe obliged both requestsThe check was issued on 5/and was mailed to the customerThe carpet cleaning was completed on Tuesday 5/24/All other workmanship issues and concerns had already been addressed in a satisfactory manner.With regard to the other issues referenced in the letter, namely the time frameThere were several circumstances which contributed to the overall time frame of the repairsThere were change orders requested, which require additional estimating and managingAlso, we were only given access to the property on Mondays at the beginning of the projectThis of course causes significant delays in scheduling, and adds to the overall cycle time of the projectLater during the course of repairs, we were given additional access, which was helpful, but access was still only allowed at very specific times during the week.We apologize for any inconvenience experienced by our customer, and we will follow up to make sure all concerns are fully addressed.Please let us know if additional information is neededI am available via cell phone should you like to discussI can be reached at [redacted] Thank you for your consideration [redacted] General Manager Empire Construction & Technologies
I am writing in response to a letter detailing a complaint filed by [redacted], regarding work we are performing at his rental property located at [redacted]. I reached out to Mr. [redacted], but unsuccessful in reaching him. We were able to reach his tenant almost...
immediately. We met with [redacted], the tenant, whom has been our contact point throughout the repair process, and facilitated a mutual agreement to bring resolution to this matter. The only requests made by the tenant, were to process the reimbursement check owed to the customer, and to provide cleaning of the carpet on the stairs. We obliged both requests. The check was issued on 5/20 and was mailed to the customer. The carpet cleaning was completed on Tuesday 5/24/16. All other workmanship issues and concerns had already been addressed in a satisfactory manner.With regard to the other issues referenced in the letter, namely the time frame. There were several circumstances which contributed to the overall time frame of the repairs. There were change orders requested, which require additional estimating and managing. Also, we were only given access to the property on Mondays at the beginning of the project. This of course causes significant delays in scheduling, and adds to the overall cycle time of the project. Later during the course of repairs, we were given additional access, which was helpful, but access was still only allowed at very specific times during the week.We apologize for any inconvenience experienced by our customer, and we will follow up to make sure all concerns are fully addressed.Please let us know if additional information is needed. I am available via cell phone should you like to discuss. I can be reached at [redacted]. Thank you for your consideration. [redacted] General Manager Empire Construction & Technologies