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GW Auto Sales, LLC

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Reviews GW Auto Sales, LLC

GW Auto Sales, LLC Reviews (3)

The business is still open for business, all licenses are still active and currentI don't understand why that is relevant to the issue regarding the customers payments to the new finance company As I stated previously, I've been assured by the manager of the finance company that the customer has been given full credit for all payments made at our location The details of the contract, which include due dates and payment amounts are the same The finance company cannot change or amend the contract without the customer signing a new contract As to the issue of our employee *** *** lying about a lot of things, is a very vague complaint and I would need more information to respond The only issue I'm aware of is the issue of the customer's account being properly credited by the new servicing finance company and as of today it is my understanding that the discrepancy made by the third party in this matter has been corrected GW Auto Sales cannot control errors by another third party, we did help assist them correct the issue for the customer I understand that it is frustrating for the customer when things like this happen, but at this point, I do not know what else can be done to satisfy the customer Any questions or issues the customer has in regards to their account, they need to contact the new finance company *** *** *** because we do not have to any account information All we can do is assist them with contacting the company These issues typically do not happen when we sell accounts to other finance companies, all the companies are reputable, and most of them we have worked with them for over ten years

The customer's account was sold to another finance company *** *** on April 15, The customer's account is set up for semi monthly payments on the 1st & 15th day of every month After April 15th the customer still submitted five payments at our location totaling
in the amount of $ We have submitted those proceeds to *** *** As of July 11th I confirmed with there department supervisor *** *** that they did receive the proceeds and would be crediting the customers account on July MsHines informed me that those proceeds accidentally were applied to another customers account because when we sold this customers account they purchased several others GW Auto Sales cannot control administrative errors of another company With the credit being applied to the customer's account it is paid current up through June 30, We apologize for the inconvenience that this caused our customer, and usually these kind of errors do not happen Also we are not closed for business, we have down sized over the past year and currently only have two employees, so from time to time we have to step out of the office to run errands for the business We are available Monday through Saturday from 11:am to 6:pm
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Wednesday, July 13, 5:PM Subject: Re: You have a New Message from Regarding Complaint #***I have spoken to *** *** *** *** this morning and it is from my understanding that they have finally corrected my problem with my account after one month of waiting for a responseI have asked for prove and all other statements that state that my account is in good standard's so that I can keep as my personal recordsThey are to be mailed out to me within the next few daysThank you for your assistance in helping me clear out this matter I appreciate your helpIn the mean time I will be waiting for all the paper work as prove that everything has being cleared out...I will contact to let you know if they send it to me or not...Once again thank you!!!!

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Address: 236 W. Hwy 83, San Juan, Texas, United States, 78589


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