GW Wealth Management

[redacted] To Whom It May Concern;I am writing this response to the above referenced claim ID The complaint was put in on 2/9/ On that same date, the client emailed me at 7:26pm stating the following, “Please have Jason give email me back otherwise I will be reporting him to the Revdex.com.” Since the email was sent at 7:at night, I did not get it until the following morning Actually, I replied to the email the next morning at 6:51am, way before business times, stating that I was in a school, and would email when I got time to do so She sent a follow up email on the 12th at 9:with a complaint that I had not yet gotten back with her At 11:11am that same day, I sent a full explanation of the situation (I won’t go into the details here), and closed the email with the following paragraph, “NAME OMMITTED, I do apologize I understand that you do not want my help any more, and I am sorry that I created that distrust With that being said, I would like to offer two separate ideas One, I reengage with your situation and get everything set up in full I would give this my 100% concentration and would have everything completed by month end The other option is that I can get you the name of someone else that can help you This would not be someone from my company, but rather be someone that I trust that could help you get what you want Let me know what you would like to do I know that I have said it a multitude of times, but let me say, one more time, I do apologize for the way this all went down.”It was obviously my intention to correct the error I have never heard from the complainant again I find it unfortunate that she sent the original email saying that I needed to get back to her or she WOULD contact the Revdex.com She obviously processed the complaint prior to giving me any opportunity to respond, which I did hours after her initial email was sent, and a full hours before business hours would start The complainant is requesting that all paperwork be returned However, we keep no physical paperwork on file We digitally create files and then shred all materials This was done back in September The digital files are now wiped clean, in order to comply with the complainant’s request that we no longer have her or her husband’s information I would be happy to provide copies of the emails that were sent back and forth to show how this was initially dealt with I take our A+ rating seriously with the Revdex.com, and I am proud to say that we had never had a complaint prior to this situation It is my hope that we can solve the situation in a way that is acceptable to the complainant Please, feel free to contact me should you have questions In addition, I did leave a voicemail for Mr [redacted] to discuss this further should he desire to do so I look forward to getting past thisThank you for your time and energy on this situation Have a great day!Jason G [redacted] Partner - GW Wealth ManagementINVESTMENTS | RETIREMENT | INSURANCE52nd AveCt Suite 100Greeley, CO 80634Phone: (970) 330-4660Cell: (970) 590-0016Fax: (970) 346-6122www.gwWealth.comSecurities offered through [redacted] *** Member [redacted] and *** Jason G [redacted] is a Registered Representative of [redacted] *** GW Wealth is not an affiliate of [redacted] ***

Complaint: [redacted] We are rejecting this response because my husband and I will not be associated with this business or any business associates/colleaguesAll we want to ensure is that our private information is secure and will not be used inappropriatelyAs a note to the Revdex.com, we attempted to reach MrG [redacted] at the original email provided and that we had been corresponding with him was: [redacted] , which was the email we had sent multiple emails to previouslyI contacted him at a different email I found via a google searchI sent the complaint right after I emailed MrG [redacted] because once I emailed him I received this message back via email server: This is the mail system at host mta5.redtailtechnology.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipientsIt's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem reportYou candelete your own text from the attached returned message The mail system< [redacted] >: gwwealth.comFinal-Recipient: [redacted] ; [redacted] Original-Recipient: [redacted] ; [redacted] Action: failedStatus: 5.0.0Diagnostic-Code: X-Postfix; gwwealth.comI then was fairly certain that I would never get a hold of MrG [redacted] since this email was not working either and proceeded with the original complaintTo my surprise I did receive an email back on Feb saying: [redacted] ,I am writing this while in a school, so I don't have a ton of timeHowever, I wanted to reply as soon as I got itI will be reaching out in a greater capacity once o get to the office later this morningI am truly sorry for the inconvenience you have been dealing withI will explain in more detail laterPlease pass along my apology to your husband as wellWhen I email later, I will include his email tooOnce again, I am so sorryJasonSent from my [redacted] He clearly states that he would get back to us later that morning but it wasn't until I resent my previous email on Feb (from January 28th to the Tpensions email) to this now working email of his that he responded, two days after he said he would get back to us.MrG [redacted] is not representing the facts correctlyIn his correspondence on Feb he states, "I do remember getting one phone message from [redacted] back in December, if I am not mistaken I forwarded that on to another agent to see about following up with you, but it appears that they never reach out I should not have simply trusted it would happen As for emails, I have checked my Teacher’s Pension email (the one that [redacted] probably reached out to) and I discovered that all cherrycreekschools.com emails were categorized separately from my inbox I do see that [redacted] reached out on November 1st, December and January Then you reached out on January 28th I forgot that I had set up a separate “inbox” for [redacted] ***."I just want to make it clear that we were overly patient with him and his team and are not doing this out of spiteAgain, we just want to ensure our private information is safe and no accounts or services will be done in our name without our consent.Regards, [redacted] and [redacted] ***

Complaint: ***We are rejecting this response because my husband and I will not be associated with this business or any business associates/colleaguesAll we want to ensure is that our private information is secure and will not be used inappropriately
As a note to the Revdex.com, we attempted to reach MrG*** at the original email provided and that we had been corresponding with him was: ***, which was the email we had sent multiple emails to previously. I contacted him at a different email I found via a google searchI sent the complaint right after I emailed MrG*** because once I emailed him I received this message back via email server:
This is the mail system at host mta5.redtailtechnology.comI'm sorry to have to inform you that your message could not
be delivered to one or more recipientsIt's attached belowFor further assistance, please send mail to postmasterIf you do so, please include this problem reportYou can
delete your own text from the attached returned message The mail system
: gwwealth.com
Final-Recipient: ***; ***
Original-Recipient: ***;***
Action: failed
Status: Diagnostic-Code: X-Postfix; gwwealth.com
I then was fairly certain that I would never get a hold of MrG*** since this email was not working either and proceeded with the original complaintTo my surprise I did receive an email back on Feb saying:
***,
I am writing this while in a school, so I don't have a ton of timeHowever, I wanted to reply as soon as I got itI will be reaching out in a greater capacity once o get to the office later this morningI am truly sorry for the inconvenience you have been dealing withI will explain in more detail laterPlease pass along my apology to your husband as wellWhen I email later, I will include his email tooOnce again, I am so sorry
Jason
Sent from my ***
He clearly states that he would get back to us later that morning but it wasn't until I resent my previous email on Feb (from January 28th to the Tpensions email) to this now working email of his that he responded, two days after he said he would get back to usMrG*** is not representing the facts correctlyIn his correspondence on Feb he states, "I do remember getting one phone message from *** back in December, if I am not mistaken. I forwarded that on to another agent to see about following up with you, but it appears that they never reach out. I should not have simply trusted it would happen. As for emails, I have checked my Teacher’s Pension email (the one that *** probably reached out to) and I discovered that all cherrycreekschools.com emails were categorized separately from my inbox. I do see that *** reached out on November 1st, December and January Then you reached out on January 28th. I forgot that I had set up a separate “inbox” for *** ***."
I just want to make it clear that we were overly patient with him and his team and are not doing this out of spiteAgain, we just want to ensure our private information is safe and no accounts or services will be done in our name without our consentRegards,*** and *** ***

*** *** *** ***
*** ***
*** *** *** ** *** ** *** **
*** ** ***
To Whom It May Concern;I am writing this response to the above referenced claim ID The complaint was put in on 2/9/ On that same date, the client
emailed me at 7:26pm stating the following, “Please have Jason give email me back otherwise I will be reporting him to the Revdex.com.” Since the email was sent at 7:at night, I did not get it until the following morning Actually, I replied to the email the next morning at 6:51am, way before business times, stating that I was in a school, and would email when I got time to do so She sent a follow up email on the 12th at 9:with a complaint that I had not yet gotten back with her At 11:11am that same day, I sent a full explanation of the situation (I won’t go into the details here), and closed the email with the following paragraph, “NAME OMMITTED, I do apologize I understand that you do not want my help any more, and I am sorry that I created that distrust With that being said, I would like to offer two separate ideas One, I reengage with your situation and get everything set up in full I would give this my 100% concentration and would have everything completed by month end The other option is that I can get you the name of someone else that can help you This would not be someone from my company, but rather be someone that I trust that could help you get what you want Let me know what you would like to do I know that I have said it a multitude of times, but let me say, one more time, I do apologize for the way this all went down.”It was obviously my intention to correct the error I have never heard from the complainant again I find it unfortunate that she sent the original email saying that I needed to get back to her or she WOULD contact the Revdex.com She obviously processed the complaint prior to giving me any opportunity to respond, which I did hours after her initial email was sent, and a full hours before business hours would start The complainant is requesting that all paperwork be returned However, we keep no physical paperwork on file We digitally create files and then shred all materials This was done back in September The digital files are now wiped clean, in order to comply with the complainant’s request that we no longer have her or her husband’s information I would be happy to provide copies of the emails that were sent back and forth to show how this was initially dealt with I take our A+ rating seriously with the Revdex.com, and I am proud to say that we had never had a complaint prior to this situation It is my hope that we can solve the situation in a way that is acceptable to the complainant Please, feel free to contact me should you have questions In addition, I did leave a voicemail for Mr*** *** to discuss this further should he desire to do so I look forward to getting past thisThank you for your time and energy on this situation Have a great day!Jason G***Partner - GW Wealth ManagementINVESTMENTS | RETIREMENT | INSURANCE52nd AveCt Suite 100Greeley, CO 80634Phone: (970) 330-4660Cell: (970) 590-0016Fax: (970) 346-6122www.gwWealth.comSecurities offered through *** *** *** Member *** and *** Jason G*** is a Registered Representative of *** *** *** GW Wealth is not an affiliate of *** *** ***

Complaint: ***
We are rejecting this response because my husband and I will not be associated with this business or any business associates/colleaguesAll we want to ensure is that our private information is secure and will not be used inappropriatelyAs a note to the Revdex.com, we attempted to reach MrG*** at the original email provided and that we had been corresponding with him was: ***, which was the email we had sent multiple emails to previously. I contacted him at a different email I found via a google search I sent the complaint right after I emailed MrG*** because once I emailed him I received this message back via email server: This is the mail system at host mta5.redtailtechnology.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipientsIt's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem reportYou candelete your own text from the attached returned message. The mail system: gwwealth.comFinal-Recipient: ***; ***Original-Recipient: ***;***Action: failedStatus: 5.0.0Diagnostic-Code: X-Postfix; gwwealth.comI then was fairly certain that I would never get a hold of MrG*** since this email was not working either and proceeded with the original complaintTo my surprise I did receive an email back on Feb saying:***,I am writing this while in a school, so I don't have a ton of timeHowever, I wanted to reply as soon as I got itI will be reaching out in a greater capacity once o get to the office later this morningI am truly sorry for the inconvenience you have been dealing withI will explain in more detail laterPlease pass along my apology to your husband as wellWhen I email later, I will include his email tooOnce again, I am so sorryJasonSent from my ***He clearly states that he would get back to us later that morning but it wasn't until I resent my previous email on Feb (from January 28th to the Tpensions email) to this now working email of his that he responded, two days after he said he would get back to us.MrG*** is not representing the facts correctly In his correspondence on Feb he states, "I do remember getting one phone message from *** back in December, if I am not mistaken. I forwarded that on to another agent to see about following up with you, but it appears that they never reach out. I should not have simply trusted it would happen. As for emails, I have checked my Teacher’s Pension email (the one that *** probably reached out to) and I discovered that all cherrycreekschools.com emails were categorized separately from my inbox. I do see that *** reached out on November 1st, December and January Then you reached out on January 28th. I forgot that I had set up a separate “inbox” for *** ***."I just want to make it clear that we were overly patient with him and his team and are not doing this out of spiteAgain, we just want to ensure our private information is safe and no accounts or services will be done in our name without our consent.Regards,
*** and *** ***

*** *** *** ***
*** ***
*** *** *** ** *** ** *** **
*** ** ***
To Whom It May Concern;I am writing this response to the above referenced claim ID? The complaint was put in on 2/9/? On that same date, the client
emailed me at 7:26pm stating the following, “Please have Jason give email me back otherwise I will be reporting him to the Revdex.com.” ? Since the email was sent at 7:at night, I did not get it until the following morning? Actually, I replied to the email the next morning at 6:51am, way before business times, stating that I was in a school, and would email when I got time to do so? She sent a follow up email on the 12th at 9:with a complaint that I had not yet gotten back with her? At 11:11am that same day, I sent a full explanation of the situation (I won’t go into the details here), and closed the email with the following paragraph,? “NAME OMMITTED, I do apologize? I understand that you do not want my help any more, and I am sorry that I created that distrust? With that being said, I would like to offer two separate ideas? One, I reengage with your situation and get everything set up in full? I would give this my 100% concentration and would have everything completed by month end? The other option is that I can get you the name of someone else that can help you? This would not be someone from my company, but rather be someone that I trust that could help you get what you want? Let me know what you would like to do? I know that I have said it a multitude of times, but let me say, one more time, I do apologize for the way this all went down.”It was obviously my intention to correct the error? I have never heard from the complainant again? I find it unfortunate that she sent the original email saying that I needed to get back to her or she WOULD contact the Revdex.com? She obviously processed the complaint prior to giving me any opportunity to respond, which I did hours after her initial email was sent, and a full hours before business hours would start? The complainant is requesting that all paperwork be returned? However, we keep no physical paperwork on file? We digitally create files and then shred all materials? This was done back in September? The digital files are now wiped clean, in order to comply with the complainant’s request that we no longer have her or her husband’s information? I would be happy to provide copies of the emails that were sent back and forth to show how this was initially dealt with? I take our A+ rating seriously with the Revdex.com, and I am proud to say that we had never had a complaint prior to this situation? It is my hope that we can solve the situation in a way that is acceptable to the complainant? Please, feel free to contact me should you have questions? In addition, I did leave a voicemail for Mr*** *** to discuss this further should he desire to do so? I look forward to getting past thisThank you for your time and energy on this situation? Have a great day!Jason G***Partner - GW Wealth ManagementINVESTMENTS | RETIREMENT | INSURANCE52nd AveCt? Suite 100Greeley, CO ? 80634Phone: (970) 330-4660Cell: ? (970) 590-0016Fax: ? (970) 346-6122www.gwWealth.comSecurities offered through *** *** ***? Member *** and ***? Jason G*** is a Registered Representative of *** *** ***? GW Wealth is not an affiliate of *** *** ***

[redacted]
[redacted]
[redacted]
[redacted]
To Whom It May Concern;I am writing this response to the above referenced claim ID.  The complaint was put in on 2/9/16.  On that same date,...

the client emailed me at 7:26pm stating the following, “Please have Jason give email me back otherwise I will be reporting him to the Revdex.com.”  Since the email was sent at 7:30 at night, I did not get it until the following morning.  Actually, I replied to the email the next morning at 6:51am, way before normal business times, stating that I was in a school, and would email when I got time to do so.  She sent a follow up email on the 12th at 9:32 with a complaint that I had not yet gotten back with her.  At 11:11am that same day, I sent a full explanation of the situation (I won’t go into the details here), and closed the email with the following paragraph, “NAME OMMITTED, I do apologize.  I understand that you do not want my help any more, and I am sorry that I created that distrust.  With that being said, I would like to offer two separate ideas.  One, I reengage with your situation and get everything set up in full.  I would give this my 100% concentration and would have everything completed by month end.  The other option is that I can get you the name of someone else that can help you.  This would not be someone from my company, but rather be someone that I trust that could help you get what you want.  Let me know what you would like to do.  I know that I have said it a multitude of times, but let me say, one more time, I do apologize for the way this all went down.”It was obviously my intention to correct the error.  I have never heard from the complainant again.  I find it unfortunate that she sent the original email saying that I needed to get back to her or she WOULD contact the Revdex.com.  She obviously processed the complaint prior to giving me any opportunity to respond, which I did 11 hours after her initial email was sent, and a full 2 hours before normal business hours would start.  The complainant is requesting that all paperwork be returned.  However, we keep no physical paperwork on file.  We digitally create files and then shred all materials.  This was done back in September.  The digital files are now wiped clean, in order to comply with the complainant’s request that we no longer have her or her husband’s information.  I would be happy to provide copies of the emails that were sent back and forth to show how this was initially dealt with.  I take our A+ rating seriously with the Revdex.com, and I am proud to say that we had never had a complaint prior to this situation.  It is my hope that we can solve the situation in a way that is acceptable to the complainant.  Please, feel free to contact me should you have questions.  In addition, I did leave a voicemail for Mr. [redacted] to discuss this further should he desire to do so.  I look forward to getting past this. Thank you for your time and energy on this situation.  Have a great day!Jason G[redacted]Partner - GW Wealth ManagementINVESTMENTS | RETIREMENT | INSURANCE955 52nd Ave. Ct.  Suite 100Greeley, CO  80634Phone: (970) 330-4660Cell:  (970) 590-0016Fax:  (970) 346-6122www.gwWealth.comSecurities offered through [redacted].  Member [redacted] and [redacted].  Jason G[redacted] is a Registered Representative of [redacted].  GW Wealth is not an affiliate of [redacted].

Complaint: [redacted]
We are rejecting this response because my husband and I will not be associated with this business or any business associates/colleagues. All we want to ensure is that our private information is secure and will not be used inappropriately. As a note to the Revdex.com, we attempted to reach Mr. G[redacted] at the original email provided and that we had been corresponding with him was: [redacted], which was the email we had sent multiple emails to previously. I contacted him at a different email I found via a google search. I sent the complaint right after I emailed Mr. G[redacted] because once I emailed him I received this message back via email server: This is the mail system at host mta5.redtailtechnology.com.I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. It's attached below.For further assistance, please send mail to postmaster.If you do so, please include this problem report. You candelete your own text from the attached returned message.                   The mail system<[redacted]>: gwwealth.comFinal-Recipient: [redacted]; [redacted]Original-Recipient: [redacted]Action: failedStatus: 5.0.0Diagnostic-Code: X-Postfix; gwwealth.comI then was fairly certain that I would never get a hold of Mr. G[redacted] since this email was not working either and proceeded with the original complaint. To my surprise I did receive an email back on Feb 10 saying:[redacted],I am writing this while in a school, so I don't have a ton of time. However, I wanted to reply as soon as I got it. I will be reaching out in a greater capacity once o get to the office later this morning. I am truly sorry for the inconvenience you have been dealing with. I will explain in more detail later. Please pass along my apology to your husband as well. When I email later, I will include his email too. Once again, I am so sorryJasonSent from my [redacted]He clearly states that he would get back to us later that morning but it wasn't until I resent my previous email on Feb 12 (from January 28th to the Tpensions email) to this now working email of his that he responded, two days after he said he would get back to us.Mr. G[redacted] is not representing the facts correctly. In his correspondence on Feb 12 he states, "I do remember getting one phone message from [redacted] back in December, if I am not mistaken.  I forwarded that on to another agent to see about following up with you, but it appears that they never reach out.  I should not have simply trusted it would happen.  As for emails, I have checked my Teacher’s Pension email (the one that [redacted] probably reached out to) and I discovered that all cherrycreekschools.com emails were categorized separately from my inbox.  I do see that [redacted] reached out on November 1st, December 18 and January 4. Then you reached out on January 28th.  I forgot that I had set up a separate “inbox” for [redacted]."I just want to make it clear that we were overly patient with him and his team and are not doing this out of spite. Again, we just want to ensure our private information is safe and no accounts or services will be done in our name without our consent.Regards,
[redacted] and [redacted]