Mr [redacted] first brought in his [redacted] on 1/29/and was diagnosed as needing an ECM to correct the problemWe did the repair, test drove the car and gave back to the customerOn 3/21/he brought in again and we determined that the [redacted] needed an ignition moduleAgain we test drove and gave back to the customerMr [redacted] called last night (3/28/16) and left a message for someone in the service department to call him, we called and left a message this morning but haven't heard back yetWe certainly understand that Mr [redacted] is frustratedWe would like to resolve the situation as wellIf Mr [redacted] would like to bring the [redacted] back to the dealership, we would be more than happy to continue to track this problem downAs for the compensation, first we need to look at the car and see if one of the repairs was faulty or what exactly is going onAll of the repairs that were made, were neededWe would never make repairs to a vehicle that weren't needed.Thanks,Joe H***
Mr [redacted] first brought in his 1993 [redacted] on 1/29/16 and was diagnosed as needing an ECM to correct the problem. We did the repair, test drove the car and gave back to the customer. On 3/21/16 he brought in again and we determined that the [redacted] needed an ignition module. Again we test...
drove and gave back to the customer. Mr [redacted] called last night (3/28/16) and left a message for someone in the service department to call him, we called and left a message this morning but haven't heard back yet. We certainly understand that Mr [redacted] is frustrated. We would like to resolve the situation as well. If Mr [redacted] would like to bring the [redacted] back to the dealership, we would be more than happy to continue to track this problem down. As for the compensation, first we need to look at the car and see if one of the repairs was faulty or what exactly is going on. All of the repairs that were made, were needed. We would never make repairs to a vehicle that weren't needed.Thanks,Joe H[redacted]
Mr [redacted] first brought in his [redacted] on 1/29/and was diagnosed as needing an ECM to correct the problemWe did the repair, test drove the car and gave back to the customerOn 3/21/he brought in again and we determined that the [redacted] needed an ignition moduleAgain we test drove and gave back to the customerMr [redacted] called last night (3/28/16) and left a message for someone in the service department to call him, we called and left a message this morning but haven't heard back yetWe certainly understand that Mr [redacted] is frustratedWe would like to resolve the situation as wellIf Mr [redacted] would like to bring the [redacted] back to the dealership, we would be more than happy to continue to track this problem downAs for the compensation, first we need to look at the car and see if one of the repairs was faulty or what exactly is going onAll of the repairs that were made, were neededWe would never make repairs to a vehicle that weren't needed.Thanks,Joe H***
Mr [redacted] first brought in his 1993 [redacted] on 1/29/16 and was diagnosed as needing an ECM to correct the problem. We did the repair, test drove the car and gave back to the customer. On 3/21/16 he brought in again and we determined that the [redacted] needed an ignition module. Again we test...
drove and gave back to the customer. Mr [redacted] called last night (3/28/16) and left a message for someone in the service department to call him, we called and left a message this morning but haven't heard back yet. We certainly understand that Mr [redacted] is frustrated. We would like to resolve the situation as well. If Mr [redacted] would like to bring the [redacted] back to the dealership, we would be more than happy to continue to track this problem down. As for the compensation, first we need to look at the car and see if one of the repairs was faulty or what exactly is going on. All of the repairs that were made, were needed. We would never make repairs to a vehicle that weren't needed.Thanks,Joe H[redacted]