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Gwinnett Endoscopy

301 Philip Blvd Ste B, Lawrenceville, Georgia, United States, 30046-8746

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I spoke with ***(') today (7-11-18) at Gwinnett Endoscopy in Lawrenceville, GA. I was informed that I have a credit/refund balance of $148.32 with Gwinnett Endoscopy. However, she refused to send me the refund until my insurance company payment to the "doctor" is processed. The doctor is a separate company/billing invoice/insurance claim.

I explained that I have a receipt from Gwinnett Endoscopy for the deposit not from my doctor and Gwinnett Endoscopy had been paid 100%. She agreed that my deposit was paid to Gwinnett Endoscopy, that they had been paid in full and they owed me a refund. However she said it was their policy not to release the refund until the "doctor" invoice was processed and paid! She also agreed the doctor is a separate company and that they have sent me invoices separately from Gwinnett Endoscopy! Not to mention my insurance company has paid the doctor 100%! I do not owe either anything!

I want my money! They have no problem charging before any service was performed "deposit" but will not send me my refund for their overcharge for services!
Product_Or_Service: Medical

Desired Outcome

Refund Immediate refund owed of $148.32!

Gwinnett Endoscopy Response • Jul 25, 2018

A refund in the amount of $123.32 was processed by our billing department on 07/19/2018. This is the amount remaining after processing Mr. visits and applying the payments received by his insurance company on 07/11/2018. The refund applies to services rendered on 06/20/2018 only.

Customer Response • Jul 26, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 301 Philip Blvd Ste B, Lawrenceville, Georgia, United States, 30046-8746

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