The vehicles are equipped with the head unit and are Navigation ready, however, the [redacted] is an upgrade and additional installation would be necessaryEquipment owed to a customer is recorded in multiple places We have no record of any equipment owed to the customer The customer would have been given a “We Owe” form If the customer has this form, he may contact me at ###-###-#### Otherwise, I am unable to honor the customer’s request to have the [redacted] added free of charge Sincerely, Jenny K [redacted] Controller
From: Jenny K [redacted] < [redacted] @alexandriatoyota.com>Date: Wed, Apr 1, at 3:PMSubject: Complaint for John JohnsonTo: "[email protected]" [redacted] , I would like to address [redacted] ’s concernsSaeed was the Finance Manager that handled the financing on the purchase He has not worked here since October of At that time both his email and voicemail were deactivated The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle We have a copy of the list of available accessories in [redacted] ’s deal This would have been presented by the salesperson at the time of sale The [redacted] is an add on accessory and this vehicle is not equipped with it The accessory list shows the price to add this equipment to be $ [redacted] did not request the accessory be added and the $was not charged to him No equipment is owed at this timeIf [redacted] wishes to discuss this further, he may contact me at ###-###-#### Sincerely, Jenny K [redacted] Controller###-###-#### office###-###-#### cell
The advertised special on our website is a Manufacturer's special and the same link appears on other local
dealerhip websites as wellThat link and special are direct feeds from the Manufacturer When *** *** left she said she was going to other dealerships. She would have been offered the same special with the same conditions What is difficult to see on the copies sent by *** ***, but clear on the website, is a disclaimer link that stands out as the print is in blue. The disclaimer and the link to it are print., not fine print. There was no intent to hide or mislead the nature of the specials offered by the manufacturer. Additionally, had *** *** been interested in the base model vehicle that was eligilbe for the price she was requesting, we could search the data base and see if the vehicle was available. We have the ability to get vehicles that are not currently in our inventory.*** *** does still owe payments on her current lease, which would also affect the monthly paymentAs the manufacturers specials change monthly, we cannot be sure what will be offered at the time *** ***'s current lease is finished. We will be more than happy to help her with a new lease under the terms set by the manufacturer at the time her current lease expires.Sincerely,Jenny K***Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I specifically recall asking Saeed about the navigation, as he mentioned that feature when we were signing the contractHe said that it would be thrown in as part of the package because I was extremely dissatisfied with the deceptive practices MrSaeed used in order to get me to buy the carThe head unit is installed, but when I press the "Map" button, it asks for me to call to have that feature installedPlease schedule an install at no cost to rectify the situation
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: <[redacted]@[redacted].com>Date: Thu, Mar 24, 2016 at 10:56 AMSubject: To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],The information [redacted] loaded into the site is factually incorrect. I am waiting on correspondence I requested from Toyota to refute their foggy and highly distorted reality. This will take approximately one week for them to pull the file and a week to send. I will be in touch on the Revdex.com site near or slightly after that time.Thanks for mediating this process. I greatly value the role Revdex.com plays in mediation. I have spent six months trying to have this dialogue with them and they have threatened me. Customers have a right to dispute and discuss services that were paid for. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and Jessica is correct, the certification has been completed on my vehicle. I do still hope they change the business practice of advertising vehicles as "certified" but then having the consumer pay for the certification (or, having a caveat to the certification, such as it only being available if you paid full price for the vehicle). Again, I am pleased that my car is now certified.
Regards,
[redacted]
From: Jenny K[redacted] <[redacted]@alexandriatoyota.com>Date: Wed, Apr 1, 2015 at 3:19 PMSubject: Complaint for John JohnsonTo: "[email protected]" <[email protected]>[redacted], I would like to address [redacted]’s concerns. Saeed was the Finance Manager that handled the...
financing on the purchase. He has not worked here since October of 2014. At that time both his email and voicemail were deactivated. The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle. We have a copy of the list of available accessories in [redacted]’s deal. This would have been presented by the salesperson at the time of sale. The [redacted] is an add on accessory and this vehicle is not equipped with it. The accessory list shows the price to add this equipment to be $1199.00. [redacted] did not request the accessory be added and the $1199.00 was not charged to him. No equipment is owed at this time. If [redacted] wishes to discuss this further, he may contact me at ###-###-####. Sincerely, Jenny K[redacted]Controller###-###-#### office###-###-#### cell
Thank you for your quick response. I've attached the images I mentioned in my complaint. Please let me know if you need additional information. Thank you, [redacted]
[redacted], We performed the services on her vehicle following Toyota Motor Sales, U.S.A, Inc. guidelines. The frame was inspected when the Limited Service Campaign 90D was available and no corrosion was found. We cannot perform the frame replacement because the Limited Service Campaign 90D...
has expired. After multiple conversations, we were unable to satisfy [redacted]'s request. [redacted] is welcome to purchase a different vehicle as she stated Toyota Motor Corp. suggested. Thank you,Jessica R[redacted]Customer Relations ManagerAlexandria Toyota
[redacted], Thank you for bringing [redacted] concern to our attention.
Our records show that no work or repairs were performed on his vehicle. The
vehicle was delivered as a dealer exchange (DX) to Alexandria Toyota. General
Sales Manager, Mike N[redacted], spoke with the Sales Manager, [redacted], at
[redacted] and they also said no work was done before they delivered the
vehicle to Alexandria Toyota. We would recommend [redacted] get a second opinion
from another body shop. Because there were no repairs done to the vehicle at
Alexandria Toyota prior to delivering it to the customer, we are unable to fulfill
[redacted] request. Thank you, Jessica R[redacted]Customer Relations ManagerAlexandria Toyota
The vehicles are equipped with the head unit and are
Navigation ready, however, the [redacted] is an upgrade and additional
installation would be necessary. Equipment owed to a customer is recorded in
multiple places. We have no record of any equipment owed to the
customer. The customer would have been given a “We Owe” form. If
the customer has this form, he may contact me at ###-###-####. Otherwise,
I am unable to honor the customer’s request to have the [redacted] added free of
charge.
Sincerely,
Jenny K[redacted]
Controller
[redacted]Garden Grove CA [redacted] Dear [redacted] : The Revdex.com has received the complaint that you submitted on 1/31/2016 against Alexandria Toyota Inc.. For your records, this complaint was assigned ID 11113682 in our system.Before...
processing the complaint, we need you to provide some additional information. Please respond to the following points:At this time I would like to request supporting documentation for your case. Please provide me with your contract, warranty information, repair orders/invoices, and any other documents you feel give merit to your case.You may email, fax, or mail any documents using my contact information below. The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Once you respond, we will review your complaint again and follow up with next steps. Thank you for your prompt reply.Regards,[redacted] The Revdex.com
We have taken care of the matter and have satisfied the
customer’s request by refunding the amount specified when we received her
initial response via our Service Follow-Up Survey.
Dear [redacted], This matter has been resolved. The vehicle has been certified for the customer. Regards, Jessica R[redacted]Customer Relations ManagerAlexandria Toyota
The vehicles are equipped with the head unit and are Navigation ready, however, the [redacted] is an upgrade and additional installation would be necessaryEquipment owed to a customer is recorded in multiple places We have no record of any equipment owed to the customer The customer would have been given a “We Owe” form If the customer has this form, he may contact me at ###-###-#### Otherwise, I am unable to honor the customer’s request to have the [redacted] added free of charge Sincerely, Jenny K [redacted] Controller
From: Jenny K [redacted] < [redacted] @alexandriatoyota.com>Date: Wed, Apr 1, at 3:PMSubject: Complaint for John JohnsonTo: "[email protected]" [redacted] , I would like to address [redacted] ’s concernsSaeed was the Finance Manager that handled the financing on the purchase He has not worked here since October of At that time both his email and voicemail were deactivated The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle We have a copy of the list of available accessories in [redacted] ’s deal This would have been presented by the salesperson at the time of sale The [redacted] is an add on accessory and this vehicle is not equipped with it The accessory list shows the price to add this equipment to be $ [redacted] did not request the accessory be added and the $was not charged to him No equipment is owed at this timeIf [redacted] wishes to discuss this further, he may contact me at ###-###-#### Sincerely, Jenny K [redacted] Controller###-###-#### office###-###-#### cell
The advertised special on our website is a Manufacturer's special and the same link appears on other local
dealerhip websites as wellThat link and special are direct feeds from the Manufacturer When *** *** left she said she was going to other dealerships. She would have been offered the same special with the same conditions What is difficult to see on the copies sent by *** ***, but clear on the website, is a disclaimer link that stands out as the print is in blue. The disclaimer and the link to it are print., not fine print. There was no intent to hide or mislead the nature of the specials offered by the manufacturer. Additionally, had *** *** been interested in the base model vehicle that was eligilbe for the price she was requesting, we could search the data base and see if the vehicle was available. We have the ability to get vehicles that are not currently in our inventory.*** *** does still owe payments on her current lease, which would also affect the monthly paymentAs the manufacturers specials change monthly, we cannot be sure what will be offered at the time *** ***'s current lease is finished. We will be more than happy to help her with a new lease under the terms set by the manufacturer at the time her current lease expires.Sincerely,Jenny K***Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I specifically recall asking Saeed about the navigation, as he mentioned that feature when we were signing the contractHe said that it would be thrown in as part of the package because I was extremely dissatisfied with the deceptive practices MrSaeed used in order to get me to buy the carThe head unit is installed, but when I press the "Map" button, it asks for me to call to have that feature installedPlease schedule an install at no cost to rectify the situation
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: <[redacted]@[redacted].com>Date: Thu, Mar 24, 2016 at 10:56 AMSubject: To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],The information [redacted] loaded into the site is factually incorrect. I am waiting on correspondence I requested from Toyota to refute their foggy and highly distorted reality. This will take approximately one week for them to pull the file and a week to send. I will be in touch on the Revdex.com site near or slightly after that time.Thanks for mediating this process. I greatly value the role Revdex.com plays in mediation. I have spent six months trying to have this dialogue with them and they have threatened me. Customers have a right to dispute and discuss services that were paid for. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and Jessica is correct, the certification has been completed on my vehicle. I do still hope they change the business practice of advertising vehicles as "certified" but then having the consumer pay for the certification (or, having a caveat to the certification, such as it only being available if you paid full price for the vehicle). Again, I am pleased that my car is now certified.
Regards,
[redacted]
From: Jenny K[redacted] <[redacted]@alexandriatoyota.com>Date: Wed, Apr 1, 2015 at 3:19 PMSubject: Complaint for John JohnsonTo: "[email protected]" <[email protected]>[redacted], I would like to address [redacted]’s concerns. Saeed was the Finance Manager that handled the...
financing on the purchase. He has not worked here since October of 2014. At that time both his email and voicemail were deactivated. The salesperson, not the Finance Manager, would have been the person who discussed the accessories on the vehicle. We have a copy of the list of available accessories in [redacted]’s deal. This would have been presented by the salesperson at the time of sale. The [redacted] is an add on accessory and this vehicle is not equipped with it. The accessory list shows the price to add this equipment to be $1199.00. [redacted] did not request the accessory be added and the $1199.00 was not charged to him. No equipment is owed at this time. If [redacted] wishes to discuss this further, he may contact me at ###-###-####. Sincerely, Jenny K[redacted]Controller###-###-#### office###-###-#### cell
Thank you for your quick response. I've attached the images I mentioned in my complaint. Please let me know if you need additional information. Thank you, [redacted]
[redacted], We performed the services on her vehicle following Toyota Motor Sales, U.S.A, Inc. guidelines. The frame was inspected when the Limited Service Campaign 90D was available and no corrosion was found. We cannot perform the frame replacement because the Limited Service Campaign 90D...
has expired. After multiple conversations, we were unable to satisfy [redacted]'s request. [redacted] is welcome to purchase a different vehicle as she stated Toyota Motor Corp. suggested. Thank you,Jessica R[redacted]Customer Relations ManagerAlexandria Toyota
[redacted], Thank you for bringing [redacted] concern to our attention.
Our records show that no work or repairs were performed on his vehicle. The
vehicle was delivered as a dealer exchange (DX) to Alexandria Toyota. General
Sales Manager, Mike N[redacted], spoke with the Sales Manager, [redacted], at
[redacted] and they also said no work was done before they delivered the
vehicle to Alexandria Toyota. We would recommend [redacted] get a second opinion
from another body shop. Because there were no repairs done to the vehicle at
Alexandria Toyota prior to delivering it to the customer, we are unable to fulfill
[redacted] request. Thank you, Jessica R[redacted]Customer Relations ManagerAlexandria Toyota
The vehicles are equipped with the head unit and are
Navigation ready, however, the [redacted] is an upgrade and additional
installation would be necessary. Equipment owed to a customer is recorded in
multiple places. We have no record of any equipment owed to the
customer. The customer would have been given a “We Owe” form. If
the customer has this form, he may contact me at ###-###-####. Otherwise,
I am unable to honor the customer’s request to have the [redacted] added free of
charge.
Sincerely,
Jenny K[redacted]
Controller
[redacted]Garden Grove CA [redacted] Dear [redacted] : The Revdex.com has received the complaint that you submitted on 1/31/2016 against Alexandria Toyota Inc.. For your records, this complaint was assigned ID 11113682 in our system.Before...
processing the complaint, we need you to provide some additional information. Please respond to the following points:At this time I would like to request supporting documentation for your case. Please provide me with your contract, warranty information, repair orders/invoices, and any other documents you feel give merit to your case.You may email, fax, or mail any documents using my contact information below. The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Once you respond, we will review your complaint again and follow up with next steps. Thank you for your prompt reply.Regards,[redacted] The Revdex.com
David [redacted],
We have taken care of the matter and have satisfied the
customer’s request by refunding the amount specified when we received her
initial response via our Service Follow-Up Survey.
Thank you,
Jessica R[redacted]
Customer Relations Manager
Alexandria...
Toyota
Dear [redacted], This matter has been resolved. The vehicle has been certified for the customer. Regards, Jessica R[redacted]Customer Relations ManagerAlexandria Toyota