Re: Complaint ID [redacted] , Billing Issue face="Times New Roman" size="3"> Dear [redacted] , Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter. It is MFA’s policy to charge for missed appointments, if the appointment is not cancelled or changed within a 24 hour time period. However, certain exceptions are permitted. In this case, the patient was present for their appointment, but the clinic was running behind schedule and the patient had to leave before being seen. Unfortunately, the staff mistakenly marked the record as a “no-show” and therefore a fee was assigned to the patient’s account. The fee has since been removed. We appreciate your bringing this matter to our attention and we are sorry that the complainant had a less than satisfactory experience at MFA. Deborah *. G [redacted] , Deputy General Counsel, Medical Faculty Associates, Inc.
Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter.It is MFA's policy to charge $for missed appointments if the appointment is not cancelled or changed within a hour time period, certain exceptions are permittedThis
policy is posted in the MFA waiting rooms and given to new patients with their registration paperwork.Our investigation uncovered that the policy was followedThe complainant did not notify the office that she would not be able to make her scheduled appointmentIf our office was notified, we may have been able to book another patient and the missed appointment fee would have been waivedHowever, this was not the caseSubsequently, the complainant was notified of the charge and was given the opportunity to appeal the fee with our Billing OfficeUnfortunately, work “deadlines" are not considered justifiable reasons for fee waiver and her request was deniedShe was informed of this decisionWe appreciate your bringing this matter to our attention and we are sorry that the complainant had a less than satisfactory experience at MFASincerely,
Deborah BG***, RN, JD, CPHRMDeputy General Counsel GW Medical Faculty Associate
Thank you for again bringing this complaint to our attention
and allowing us an opportunity to investigate the matter.
The resolution that [redacted] is requesting is not within our
purview to provide. MFA can only report
to the collection agency. The collection
agency would then, within their standards, report to the credit bureau. The only thing that the MFA has the ability
to do is to remove the claim from the collection agency which has already been
done. [redacted] would have to contact the
collection agency and/or the credit bureau to correct any reports that may have
placed against his credit.
We appreciate your bringing this to our attention. It is our hope that this may bring resolution
to this matter.
Sincerely,
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter.
It is MFA’s policy to charge for missed appointments, if the
appointment is not cancelled or changed within a 24 hour time period. However, certain
exceptions are permitted. In this case, the patient was present for their
appointment, but the clinic was running behind schedule and the patient had to
leave before being seen. Unfortunately, the staff mistakenly marked the record
as a “no-show” and therefore a fee was assigned to the patient’s account. The
fee has since been removed.
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
Deborah *. G[redacted], Deputy General Counsel, Medical Faculty Associates, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me dismissive as it is.
Regards,
[redacted]
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter.
It is MFA’s policy to update the patient’s account when they
call to inquire about their accounts.
This update resets what is called a dunning level. Every time a statement comes out for a
patient their dunning level on their account goes up. If it gets too high, the account goes to
collections.
Our investigation uncovered that our error in not updating
the dunning level properly in the account allowed the system to believe the
patient being delinquent and sent the bill to collections. The collection account with JP Recovery has
been closed. This process has been
revisited with the employee responsible for the error.
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
Sincerely,
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate
Re: Complaint ID [redacted] , Billing Issue face="Times New Roman" size="3"> Dear [redacted] , Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter. It is MFA’s policy to charge for missed appointments, if the appointment is not cancelled or changed within a 24 hour time period. However, certain exceptions are permitted. In this case, the patient was present for their appointment, but the clinic was running behind schedule and the patient had to leave before being seen. Unfortunately, the staff mistakenly marked the record as a “no-show” and therefore a fee was assigned to the patient’s account. The fee has since been removed. We appreciate your bringing this matter to our attention and we are sorry that the complainant had a less than satisfactory experience at MFA. Deborah *. G [redacted] , Deputy General Counsel, Medical Faculty Associates, Inc.
Thank you for bringing this complaint to our attention and allowing us an opportunity to investigate the matter.It is MFA's policy to charge $for missed appointments if the appointment is not cancelled or changed within a hour time period, certain exceptions are permittedThis
policy is posted in the MFA waiting rooms and given to new patients with their registration paperwork.Our investigation uncovered that the policy was followedThe complainant did not notify the office that she would not be able to make her scheduled appointmentIf our office was notified, we may have been able to book another patient and the missed appointment fee would have been waivedHowever, this was not the caseSubsequently, the complainant was notified of the charge and was given the opportunity to appeal the fee with our Billing OfficeUnfortunately, work “deadlines" are not considered justifiable reasons for fee waiver and her request was deniedShe was informed of this decisionWe appreciate your bringing this matter to our attention and we are sorry that the complainant had a less than satisfactory experience at MFASincerely,
Deborah BG***, RN, JD, CPHRMDeputy General Counsel GW Medical Faculty Associate
January 29, 2016
[redacted]
Revdex.com
Re: Account Sent to Collections
Dear [redacted],
Thank you for again bringing this complaint to our attention
and allowing us an opportunity to investigate the matter.
The resolution that [redacted] is requesting is not within our
purview to provide. MFA can only report
to the collection agency. The collection
agency would then, within their standards, report to the credit bureau. The only thing that the MFA has the ability
to do is to remove the claim from the collection agency which has already been
done. [redacted] would have to contact the
collection agency and/or the credit bureau to correct any reports that may have
placed against his credit.
We appreciate your bringing this to our attention. It is our hope that this may bring resolution
to this matter.
Sincerely,
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate
Re: Complaint ID [redacted], Billing Issue
face="Times New Roman" size="3">
Dear [redacted],
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter.
It is MFA’s policy to charge for missed appointments, if the
appointment is not cancelled or changed within a 24 hour time period. However, certain
exceptions are permitted. In this case, the patient was present for their
appointment, but the clinic was running behind schedule and the patient had to
leave before being seen. Unfortunately, the staff mistakenly marked the record
as a “no-show” and therefore a fee was assigned to the patient’s account. The
fee has since been removed.
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
Deborah *. G[redacted], Deputy General Counsel, Medical Faculty Associates, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me dismissive as it is.
Regards,
[redacted]
January 15, 2016
[redacted]
Revdex.com
Re: Account Sent to Collections
Dear [redacted],
Thank you for bringing this complaint to our attention and
allowing us an opportunity to investigate the matter.
It is MFA’s policy to update the patient’s account when they
call to inquire about their accounts.
This update resets what is called a dunning level. Every time a statement comes out for a
patient their dunning level on their account goes up. If it gets too high, the account goes to
collections.
Our investigation uncovered that our error in not updating
the dunning level properly in the account allowed the system to believe the
patient being delinquent and sent the bill to collections. The collection account with JP Recovery has
been closed. This process has been
revisited with the employee responsible for the error.
We appreciate your bringing this matter to our attention and
we are sorry that the complainant had a less than satisfactory experience at
MFA.
Sincerely,
Deborah *. G[redacted], RN, JD, CPHRM
Deputy General Counsel
GW Medical Faculty Associate