Gwyn Electrical Plumbing, Heating & Cooling Company

Our A/C unit stopped working last night and we called this morning for help. Mike showed up merely hours later and had the problem fixed within minutes of being here. This could have been a long drawn out process of a company trying to sell me a full unit when I only needed a capacitor but it wasn't. Mike was fast and honest. I would highly recommend this company and I look forward to doing business with them in the future.

Review: The Gwyn Electrical Plumbing, Heating & Cooling Company charged me for a recovery motor for a Trane Unit that was fully warranted. I spoke with a gentleman named Roger at Gwyn who confirmed their companies' mistake. He agreed to replace the recovery unit with a Trane authorized motor; refund me the $432.00 that the company charged me for the recovery unit; and to provide me with a free service call in the Fall. Roger told me that they would replace the recovery unit the next day, but I had to call them numerous time before they actually showed up 5 days later. I have been calling Gwyn electrical Plumbing, Heating & Cooling Company numerous times in the last two plus weeks regarding the refund and I am routed to different people with whom I only get their voicemail and never receive a return call. I called again today July 27, 2015, and was once again routed to someone's voicemail whom I don't expect to receive a return call. This leaves me no other alternative, but to seek outside assistance with this matter.Desired Settlement: Please refund the $432.00 that I was charged for the motor that was on warranty as quickly as possible.

Business

Response:

In regards to the complaint issued on 07/27/2015, complaint # [redacted] involving Mr. [redacted], it is agreed that the response time from our service supervisor and service manager to get the order to have Mr. [redacted]'s check cut was unintentionally delayed. Mr. [redacted]'s motor was installed over a year ago, and was just brought to our attention within the past two weeks that the motor in question was still in warranty, and Mr. [redacted] should not have been charged for the part when it was installed. Last week it was agreed that Mr. [redacted] should have a check issued in his name for the balance due. The order was never placed with the payables department. Mr. [redacted]'s check has been cut by our company President, and will mail in the post on 07/29/2015.