Respectfully, we must disagree with Complainant We have been very cooperative, even extending her a full one month refund, which we were not required to do Speaking from personal experience, I know many other businesses would not have - indeed, most subscription services have strict no-refund policies As stated in previous responses, and supported fully by all evidence, all charges were authorized and completely within our terms, which Complainant agreed to upon joining, forming a binding contract Any charges were a result of Complainant's conscious decision not to cancel, as per her own admissionIf there is additional evidence that we have not yet been provided that supports Complainant's position, we ask her to forward it to us for review - we are committed to doing what is right, and would happily extend a refund if there was any indication that the charges were indeed fraudulent Repeated independent reviews have shown that that is not the case, however We are happy to cooperate to resolve conflicts, but that not does not mean we must capitulate to any and all demands Ultimately, the conscious decision Complainant made not to add garments or cancel her account is her responsibility as a party entering into a contract for a subscription service As it stands, all charges were authorized and properAs we have already extended a courtesy refund, we will not be extending an additional refund, barring the provision of evidence that it is proper
I cancelled my account TWICE, sent a Cease and Desist Letter, and was confirmed that my account was cancelled, and months later I am STILL getting chargedWe were informed by one rep that a refund wouldn't be a problem and by another that their processing was done by a 3rd party do they couldn't do refundsWhat a SCAM! Their reps will lie to you on the phone and in writing by the wayHorrible experience overall would not recommend to anyone ever, unless you enjoy throwing your money
Complainant's refund has been issuedWe apologize for any delay - we were under the impression that we should wait for a final determination from the Revdex.com mediator, as reflected in our original resolution letter After discussing with the mediator, we now understand that they do not provide recommendations, and we immediately issued the referenced refund accordingly We apologize for any confusion - we were simply attempting to follow procedure to the best of our understanding, and thought a third party determination was pending Again, the refund has now been issued, and I will follow up with Complainant via phone to confirm receipt of the funds
Complainant C [redacted] first signed up for the service on 1014, and cancelled days later on She rejoined on 215, and has been billed automatically monthly since When Complainant called our customer service line on 6/*/15, she did not mention anything about her health or personal situation except that she had been moving around a lot so she cannot receive packages easily The customer service representative explained how she could cancel her account online Complainant responded that she did not have internet access just then, but that she might cancel sometime "in the next few days." At no point did our customer service representative tell her that the account was cancelled or that it would be cancelled on our end Further investigation into this matter shows that although she had previously been a member and understood how to cancel, she fundamentally misunderstood how our service works On July ***, she wrote to customer service the following: [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] ** [redacted] " Another email Complainant sent the same day said the following: [redacted] *** [redacted] Gwynnie Bee is a subscription based service, not one where a member prepays to purchase items Her monthly charge is for membership to a service that allows members to borrow up three items at a time The procedure after joining is filling up one's virtual "closet" with items they would like to receive as part of their subscription As we ship based on availability and there are no deadlines for members to return the garments, we require a minimum of items in a member's virtual closet to trigger shipment Complainant has only ever added one garment, despite repeated emails reminding her to add more so she could be shipped This misunderstanding is a unique one we have not encountered before, so we would like to offer a customized solution to Complainant Though this is not policy, in consideration of her health issues and as a gesture, we will give her a credit for the months already paid, and stop further charges until that credit is exhaustedWe ask that Complainant immediately call in to our customer service line so that one of our representatives can walk her through our process, and help her fill her virtual closet so she can get shipped as soon as possible -- Sarah RB [redacted] Gwynnie Bee, Inc
Complainant *** [redacted] subscribed to the one-garment-at-a-time service on July **, At the time of the complaint, Complainant's account was still active, and there were four garments in her At Home section, indicating they were in her possessionUpon receiving her complaint, we investigated to see whether the garments were returned or lost There has been no activity on any of the unused return bags she was provided, and Complainant stated she returned using one of our blue bagsWe also have no record in our system of previous cancellation or an attempt at cancellation Per our Terms of Service, we do not refund for service used, but as we have been unable to resolve the status of the four garments in Complainant's At-Home session, we are extending her a courtesy refund of $
Complainant [redacted] first emailed on December ***, 2014, asking to cancel her account We do not process cancellations via email, so a customer service representative responded with the following the same day: “We hate to see you go and would love to have you back when you are ready in future! If you are sure you would like to cancel at this time just follow these easy steps: Sign in to your account and then click on your name at the top of the page Go down to the section titled Membership DetailsClick on "cancel membership" and complete your cancellation Please let me know if you have any questions, or if there's anything I can do to help!”Complainant responded that she could not find her name, so another customer service representative replied, explaining Complainant could access the cancellation process through the “Your Account” page, walked her through the steps, and asked her to email back if she had any more questions We received no further response from Complainant until January ***, when she again emailed asking to be cancelled We ended up manually canceling Complainant’s account on her express request, and told her we were looking into a refund on the evening of January *** She filed this complaint the same day before we could back to her We were prepared to offer her the requested refund at that time, but upon receipt of the Revdex.com complaint, we launched a full investigation It it our finding that Complainant was likely logged in to her guest account under a different email address, which is why she could not find her account information However, we have extended a courtesy refund to herThis refund was processed on January [redacted] (please see attached, for internal use only)
Complainant [redacted] cancelled her account on December ***, Per our Terms of Service, and as detailed in the cancellation process, canceling members with garments at home can either purchase the garments for a discounted price, or must return them to us within seven days of cancellation We recommend that customers mail garments back with our prepaid shipping labels as soon as possible after cancellation to make sure they get back to us within the seven day window At the time of cancellation, three garments were shown with Complainant We received one garment (the Three Dots Brushed Sweater Crewneck Dress) days after her cancellation Per our terms, we would have been able to charge her for the replacement value of this garment after days, but we did not as a courtesy to her At all times we have handled Complainant's account in good faith As for the missing garments at issue, we have investigated the other two garments through [redacted] and our internal system We can find no indication that the garments were shipped, but at this point, we are willing to close the matter and stop all future charges for these garments to Complainant We simply ask that Complainant send us a sworn statement of the details of her shipment for our file, as we will attempt to pursue this further with [redacted] claims
I have used this service for months now and only feel like writing a review is necessary since this is such a wonderful company and I want to spread the wordI am signed up for 3-garments/month and feel amazing going to work each day with a new dressI have saved money shopping, never get bored with my clothes and get compliments daily on my wardrobeEvery time I have had a question regarding status of an item or a request to get a specific item I have received a response within a few hours and am always pleased with the serviceIn addition, in the months of being a member I have received additional benefits not announced like months of 1-free garment upgrade, discounts for the GB shop, and items at homeI website is easy to use and seriously check it dailyI think this is a genius company targeting working plus size womanCouldn't think of a better service/company that I would recommend so highlyThank you GB!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with Gwynnie Bee's response to my complaint for two reasonsFirst if the discount was already taken off the "At home item", and therefore could not be reduced again, then why were we given a coupon for "All At Home Items"? Second, I was not offered any discount as Gwynnie Bee has claimed, I have attached my final email with the company which states the promotion has expired and we are unable to extend the offer Furthermore, I am even more disappointed with the company because after I filed this complaint they raised the price of the item from $to $(which is a difference of 19% not the 35% they claimed the item was already discounted)Again all I am asking for is the item for $which is what it was advertised for minus the 35% off coupon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The partial refund of $was posted to my account the day following this reportGwynnie Bee's attempt to act in "good faith" was a failure at bestI am still out $96.78, not to mention $of lost wages for having to deal with this unprovoked matterWho does GB think they are, billing people for goods that are never sent? Why does GB bill for incomplete shipping boxes? This practice is shady at best, and worthy of proper attention from consumer agencies, lawmakers, and the mediaA comprehensive audit on this company would be ideal, to reveal just how much they bilk people for incomplete boxes GB has ten calendar days from the date of this response to make good on refunding the amount, otherwise I will continue pursuing this matter, including the Federal Trade Commission and the local District AttorneyThe Revdex.com has a *recent [redacted] and solidly established history of receiving complaints about GB's billing practices aloneOwn up to your fraudulent practices, Gwynnie Bee! Enough is enough Sincerely, [redacted]
This company has way too many flaws starting with the management and it’s very sad and unfortunate how the employees are treated and a few good people were let go because of poor managementWhich makes a huge impact on their customersCurrently Gwynnie Bee is understaff due to managers doing unfair businessThe week of management change a few problems with attendanceSo all points were erased off of each agent recordweeks prior I put in a request off for I wasn’t notified until that Wednesday that my request was denied which is very unprofessional because now the week of 6/ [redacted] I’m being told that my request was deniedSo I’m told that if I take this day off still I will occur more points for that dayOn Wednesday management was told that I will not be able to make it in that day due to how late I was told my request was denied and I couldn’t cancel my appointment for my son with his disability(Well over hours that they were told in advance) When I returned that following Monday I was pulled aside by Mark S and HR and was told that I will be on written final because I took that Friday off (What will be the difference if I didnt put in a time off request and just did a regular call off, this type of action is not stated in the employee hand guide)Which is completely shocking and embarrassing because I quit my job working for the school district because I was told about the dire need for agents and how good it will be to work fulltimeI was thrilled because I love the atmosphere at the timeSo I went from points to over because management failed to respond to my time off request in a professional time Mark S stated that he will be quicker with a response next time but there’s nothing he can do nowWhich was TOTAL UNFAIR and he knowsThe management is so horrible a lot of the agents are quitting due to the unfair treatmentMark is a horrible manager and doesn’t put his agents firstIn the beginning I expressed that my child has a disability and at a time I needed my schedule changeWhich I was told that I can work a longer day because they needed people to work a night and sometimes I would be the only agent working to alone and I never complained about itEven though working alone and not really knowing much at the time is very scary and if it wasn’t for one agent that stayed next to her cellphone when I called with question to help I don’t think I would’ve made it this longI would have to actually call another agent from my cellphone because no one was there to help me not even managementAs bad as GB need workers they are still hiring for part time now how is this going to help an understaffed companyWhen customers would like to speak with a supervisor its either mark or crystal that we have to pass the information along toSo instead of going to crystal we would go to mark and pass along the info which he would then say give to crystal because he’s too busyMy last day working for GB I did come in late about 10mins late because I was stuck on the side of the road with car issuesWe are told to directly contact management if any problemsBecause I knew that I was on a final I decided to contact crystal to let her know what’s going onI didn’t receive a response from her until hrs later, and majority of the day that I was there mark kept coming into the room asking me questions about my car while I’m on the phone with a customer and he already knew it wasn’t in good shape because prior he was asked in one of the other agents could come help me so I won’t be let to work and in a nasty tone I was no and that I needed to call security(I don’t have one clue what security was going to do) but out of the kindness of an agents heart she left to come help me because she knew just like mark knew I was on a final but he didn’t careMark makes people feel very comfortable as well He should understand that when you care and treat your agents with respect you also get happy customers GB has underpaid, over worked and unappreciated agentsThese types of people will cost your company moreThere are agents who would work to for weeks straight and all they get is a thanks so much and attitude if their unable to work that schedule againAll because management (Mark) doesn’t want to get on the phones and help outSo now because people are quitting because of unfair treatment towards their employees and feeling unappreciated GB is now having to close their call center early due to being understaff Which is horrible customer service picture to paint for your customersThis company customer service wise has did a downward spiral since mark joined the team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have returned the clothes but have not received a refund Sincerely, [redacted] ***
Complainant [redacted] asserts that she first tried to cancel on November **, There is no record of a cancellation in our system on that date Moreover, per our terms of service, we are permitted to charge for the recovery value of any garments at home with the member if they are not returned within days of cancellation This day return window is laid out in the cancellation process as well, so Complainant would have been on notice of this if she completed the process as claimedComplainant, however, did not return our garments within days of the reported cancellation date: We received four garments from Complainant on December ***, and two more on December *** Arguably, Complainant was utilizing our service for its very purpose in that day period - renting clothing Despite using the service well past her reported cancellation date and the day grace period, we offered Complainant a full month credit for service She did not find this compromise satisfactory, and filed this complaint before we had a chance to reach out to her again We were at all times within our terms, but as it seems there was some confusion during the cancellation discussions, we were prepared to offer her a refund once our garments were returnedOnce the complaint was filed, I was advised by the Revdex.com to proceed through the Revdex.com's official channels As a gesture of good faith, now that all of our property has been returned, we will extend that offer of a refund to Complainant, in the amount of $(the monthly rental fee)
Complainant joined the Gwynnie Bee service using the one-month free trial on August *, On August ***, 2015, three garments were shipped to ComplainantOn September ***, Complainant was billed for the first paid month of September, for $The first contact that Gwynnie Bee received from Complainant was a call days later, on September ***, Complainant spoke to a customer service representative at that time and conveyed that she wanted to cancel her account and get a refund because she had lost her jobThe customer service representative informed Complainant that our policy does not allow for refunds upon request days after the billing dateThe second call Gwynnie Bee received was on September **, Complainant requested to speak to a manager regarding her refundA customer service representative reiterated that refunds are not available days after the billing period, particularly as Complainant still had two (2) Gwynnie Bee rental garments at homeOn September **, 2015, Complainant wrote in an email conveying the same information from her previous callsOn the same day, Complainant called and spoke to another customer service representativeLater that day, our customer service manager spoke to Complainant to confirm that her account had been cancelled as per her request, and that Complainant would no longer receive boxes from Gwynnie BeeOur manager explained that Complainant had the option of canceling her subscription before she was billed for the first time, and guided Complainant to those instructions on the website .She additionally explained that although the customer service strives to answer every call, we primarily correspond through email for clarity, recordation, and consistencyComplainant claims she called several times before August *, Unfortunately, there are no records of any contact before the phone call on September ***, Our manager was not implying that Complainant was a “liar” regarding call records before September ***; She simply stated the history of the call records and received correspondence as available to us.Our manager and customer service representatives were transparent regarding our refund policy, cancellation policy, and actual call recordsWe certainly do not want to cause financial hardship, but the timely membership charge was completely authorized When customers join, they agree to terms of service that state they will be billed monthly unless they cancel before the billing day, and that if they in fact cancel they must return all property to us within days of cancellation, or they will be charged for its valueWe did not receive Complainant’s outstanding garments until September ***, days after the day she is indicating she wanted to cancel The total value for the outstanding garments was $202.80, which we would have been eligible to charge Complainant after September ***, The $charge which Complainant is disputing is for clothing rental, a service she was receiving until she returned the garments arriving on 9/**However, upon review, we understand Complainant’s confusion in this instance, and we are willing to give a pro-rated refund of the subscription fee, to Complainant if deemed appropriate by the Revdex.comTherefore, we would refund the amount pro-rated from the day we received the remaining garments on 9/ [redacted] to the end of her subscription month 10/ [redacted] (days pro-rated refund of $38.58)We have handled this case with good faith throughout (for example, although Complainant retained two garments days after her indication to cancel, we chose not to charge Complainant for the total of the outstanding garments $202.80), and we would like an amicable resolution
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are not addressing the fact that I had notified them about the two dresses that I had already returned and were still showing on my account back in October of I sent them the information about when and where I dropped them off for return (using the labeled blue bag they provided) at least three times They failed to follow up and resolve the matter The last dress I sent back was sent back within the seven day window, their statement of me taking days to return it is false I understand if they did record the dress as returned until days later if they are including weekends and holidays as "days" after I dropped it for return The business is not acknowledging their responsibility in the matter of the returned dresses Their response has been to harass me and threaten to charge me for their mistake This has caused me stress and time Their response adds insult to injury In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: At this time, my complaint, ID [redacted] regarding Gwynnie Bee Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refunds have been processed to my satisfaction in interactions between myself and [redacted] customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response is totally fabricated to be a justifiable reason of their actionsI was never told of a day grace period by any member of this place, and the initial person I spoke to by the name of [redacted] was very rude and condescending as though she did not want to assist meWhen you are trying to resolve a customer issue you do not belittle the customerI was issued a refund weeks later after being informed by someone way nicer of the reasons why they did what they didSometimes instead of policy being thrown in your fave, a simple explanation as to why MY money is being held would be niceI will no longer give this place any of my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would first like to apologize for the delay on our response to this matter, but the basis of this complaint is unclear from our end It is not clear that the Complainant was the intended recipient of this gift, as the email address Giftor used for the gift card is not the email address associated with Complainant's accountThe gift card was addressed in Complainant's name, but the email address used for delivery is not associated with Complainant's name; instead, the email address is associated with another user's account, who appears to be the intended Giftee Furthermore, our records show that the gift has been redeemed and is currently being used by that GifteeFurthermore, the Giftor placed Giftor's own credit card information on the Giftee's gift accountAs this gift was emailed to Giftee's email that was provided by Giftor, we are unclear how Complainant had access to this gift codeFrom these facts, it appears that Complainant does not have a basis for this complaint As Complainant has demanded not to be further contacted by Gwynnie Bee and we have been unable to get ahold of the Giftor, we have not been firmly able to resolve this matter For the record, Complainant's first allegation - that she had to provide her credit card information to browse the website - is not correct Anyone may peruse our offerings without logging in or providing a credit card We do require a card on file for all active accounts, as we are sending subscribers inventory and must have it on hand in the event they do not return it to us if they cancel
Respectfully, we must disagree with Complainant We have been very cooperative, even extending her a full one month refund, which we were not required to do Speaking from personal experience, I know many other businesses would not have - indeed, most subscription services have strict no-refund policies As stated in previous responses, and supported fully by all evidence, all charges were authorized and completely within our terms, which Complainant agreed to upon joining, forming a binding contract Any charges were a result of Complainant's conscious decision not to cancel, as per her own admissionIf there is additional evidence that we have not yet been provided that supports Complainant's position, we ask her to forward it to us for review - we are committed to doing what is right, and would happily extend a refund if there was any indication that the charges were indeed fraudulent Repeated independent reviews have shown that that is not the case, however We are happy to cooperate to resolve conflicts, but that not does not mean we must capitulate to any and all demands Ultimately, the conscious decision Complainant made not to add garments or cancel her account is her responsibility as a party entering into a contract for a subscription service As it stands, all charges were authorized and properAs we have already extended a courtesy refund, we will not be extending an additional refund, barring the provision of evidence that it is proper
I cancelled my account TWICE, sent a Cease and Desist Letter, and was confirmed that my account was cancelled, and months later I am STILL getting chargedWe were informed by one rep that a refund wouldn't be a problem and by another that their processing was done by a 3rd party do they couldn't do refundsWhat a SCAM! Their reps will lie to you on the phone and in writing by the wayHorrible experience overall would not recommend to anyone ever, unless you enjoy throwing your money
Complainant's refund has been issuedWe apologize for any delay - we were under the impression that we should wait for a final determination from the Revdex.com mediator, as reflected in our original resolution letter After discussing with the mediator, we now understand that they do not provide recommendations, and we immediately issued the referenced refund accordingly We apologize for any confusion - we were simply attempting to follow procedure to the best of our understanding, and thought a third party determination was pending Again, the refund has now been issued, and I will follow up with Complainant via phone to confirm receipt of the funds
Complainant C [redacted] first signed up for the service on 1014, and cancelled days later on She rejoined on 215, and has been billed automatically monthly since When Complainant called our customer service line on 6/*/15, she did not mention anything about her health or personal situation except that she had been moving around a lot so she cannot receive packages easily The customer service representative explained how she could cancel her account online Complainant responded that she did not have internet access just then, but that she might cancel sometime "in the next few days." At no point did our customer service representative tell her that the account was cancelled or that it would be cancelled on our end Further investigation into this matter shows that although she had previously been a member and understood how to cancel, she fundamentally misunderstood how our service works On July ***, she wrote to customer service the following: [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] ** [redacted] " Another email Complainant sent the same day said the following: [redacted] *** [redacted] Gwynnie Bee is a subscription based service, not one where a member prepays to purchase items Her monthly charge is for membership to a service that allows members to borrow up three items at a time The procedure after joining is filling up one's virtual "closet" with items they would like to receive as part of their subscription As we ship based on availability and there are no deadlines for members to return the garments, we require a minimum of items in a member's virtual closet to trigger shipment Complainant has only ever added one garment, despite repeated emails reminding her to add more so she could be shipped This misunderstanding is a unique one we have not encountered before, so we would like to offer a customized solution to Complainant Though this is not policy, in consideration of her health issues and as a gesture, we will give her a credit for the months already paid, and stop further charges until that credit is exhaustedWe ask that Complainant immediately call in to our customer service line so that one of our representatives can walk her through our process, and help her fill her virtual closet so she can get shipped as soon as possible -- Sarah RB [redacted] Gwynnie Bee, Inc
Complainant *** [redacted] subscribed to the one-garment-at-a-time service on July **, At the time of the complaint, Complainant's account was still active, and there were four garments in her At Home section, indicating they were in her possessionUpon receiving her complaint, we investigated to see whether the garments were returned or lost There has been no activity on any of the unused return bags she was provided, and Complainant stated she returned using one of our blue bagsWe also have no record in our system of previous cancellation or an attempt at cancellation Per our Terms of Service, we do not refund for service used, but as we have been unable to resolve the status of the four garments in Complainant's At-Home session, we are extending her a courtesy refund of $
Complainant [redacted] first emailed on December ***, 2014, asking to cancel her account We do not process cancellations via email, so a customer service representative responded with the following the same day: “We hate to see you go and would love to have you back when you are ready in future! If you are sure you would like to cancel at this time just follow these easy steps: Sign in to your account and then click on your name at the top of the page Go down to the section titled Membership DetailsClick on "cancel membership" and complete your cancellation Please let me know if you have any questions, or if there's anything I can do to help!”Complainant responded that she could not find her name, so another customer service representative replied, explaining Complainant could access the cancellation process through the “Your Account” page, walked her through the steps, and asked her to email back if she had any more questions We received no further response from Complainant until January ***, when she again emailed asking to be cancelled We ended up manually canceling Complainant’s account on her express request, and told her we were looking into a refund on the evening of January *** She filed this complaint the same day before we could back to her We were prepared to offer her the requested refund at that time, but upon receipt of the Revdex.com complaint, we launched a full investigation It it our finding that Complainant was likely logged in to her guest account under a different email address, which is why she could not find her account information However, we have extended a courtesy refund to herThis refund was processed on January [redacted] (please see attached, for internal use only)
Complainant [redacted] cancelled her account on December ***, Per our Terms of Service, and as detailed in the cancellation process, canceling members with garments at home can either purchase the garments for a discounted price, or must return them to us within seven days of cancellation We recommend that customers mail garments back with our prepaid shipping labels as soon as possible after cancellation to make sure they get back to us within the seven day window At the time of cancellation, three garments were shown with Complainant We received one garment (the Three Dots Brushed Sweater Crewneck Dress) days after her cancellation Per our terms, we would have been able to charge her for the replacement value of this garment after days, but we did not as a courtesy to her At all times we have handled Complainant's account in good faith As for the missing garments at issue, we have investigated the other two garments through [redacted] and our internal system We can find no indication that the garments were shipped, but at this point, we are willing to close the matter and stop all future charges for these garments to Complainant We simply ask that Complainant send us a sworn statement of the details of her shipment for our file, as we will attempt to pursue this further with [redacted] claims
I have used this service for months now and only feel like writing a review is necessary since this is such a wonderful company and I want to spread the wordI am signed up for 3-garments/month and feel amazing going to work each day with a new dressI have saved money shopping, never get bored with my clothes and get compliments daily on my wardrobeEvery time I have had a question regarding status of an item or a request to get a specific item I have received a response within a few hours and am always pleased with the serviceIn addition, in the months of being a member I have received additional benefits not announced like months of 1-free garment upgrade, discounts for the GB shop, and items at homeI website is easy to use and seriously check it dailyI think this is a genius company targeting working plus size womanCouldn't think of a better service/company that I would recommend so highlyThank you GB!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with Gwynnie Bee's response to my complaint for two reasonsFirst if the discount was already taken off the "At home item", and therefore could not be reduced again, then why were we given a coupon for "All At Home Items"? Second, I was not offered any discount as Gwynnie Bee has claimed, I have attached my final email with the company which states the promotion has expired and we are unable to extend the offer Furthermore, I am even more disappointed with the company because after I filed this complaint they raised the price of the item from $to $(which is a difference of 19% not the 35% they claimed the item was already discounted)Again all I am asking for is the item for $which is what it was advertised for minus the 35% off coupon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The partial refund of $was posted to my account the day following this reportGwynnie Bee's attempt to act in "good faith" was a failure at bestI am still out $96.78, not to mention $of lost wages for having to deal with this unprovoked matterWho does GB think they are, billing people for goods that are never sent? Why does GB bill for incomplete shipping boxes? This practice is shady at best, and worthy of proper attention from consumer agencies, lawmakers, and the mediaA comprehensive audit on this company would be ideal, to reveal just how much they bilk people for incomplete boxes GB has ten calendar days from the date of this response to make good on refunding the amount, otherwise I will continue pursuing this matter, including the Federal Trade Commission and the local District AttorneyThe Revdex.com has a *recent [redacted] and solidly established history of receiving complaints about GB's billing practices aloneOwn up to your fraudulent practices, Gwynnie Bee! Enough is enough Sincerely, [redacted]
This company has way too many flaws starting with the management and it’s very sad and unfortunate how the employees are treated and a few good people were let go because of poor managementWhich makes a huge impact on their customersCurrently Gwynnie Bee is understaff due to managers doing unfair businessThe week of management change a few problems with attendanceSo all points were erased off of each agent recordweeks prior I put in a request off for I wasn’t notified until that Wednesday that my request was denied which is very unprofessional because now the week of 6/ [redacted] I’m being told that my request was deniedSo I’m told that if I take this day off still I will occur more points for that dayOn Wednesday management was told that I will not be able to make it in that day due to how late I was told my request was denied and I couldn’t cancel my appointment for my son with his disability(Well over hours that they were told in advance) When I returned that following Monday I was pulled aside by Mark S and HR and was told that I will be on written final because I took that Friday off (What will be the difference if I didnt put in a time off request and just did a regular call off, this type of action is not stated in the employee hand guide)Which is completely shocking and embarrassing because I quit my job working for the school district because I was told about the dire need for agents and how good it will be to work fulltimeI was thrilled because I love the atmosphere at the timeSo I went from points to over because management failed to respond to my time off request in a professional time Mark S stated that he will be quicker with a response next time but there’s nothing he can do nowWhich was TOTAL UNFAIR and he knowsThe management is so horrible a lot of the agents are quitting due to the unfair treatmentMark is a horrible manager and doesn’t put his agents firstIn the beginning I expressed that my child has a disability and at a time I needed my schedule changeWhich I was told that I can work a longer day because they needed people to work a night and sometimes I would be the only agent working to alone and I never complained about itEven though working alone and not really knowing much at the time is very scary and if it wasn’t for one agent that stayed next to her cellphone when I called with question to help I don’t think I would’ve made it this longI would have to actually call another agent from my cellphone because no one was there to help me not even managementAs bad as GB need workers they are still hiring for part time now how is this going to help an understaffed companyWhen customers would like to speak with a supervisor its either mark or crystal that we have to pass the information along toSo instead of going to crystal we would go to mark and pass along the info which he would then say give to crystal because he’s too busyMy last day working for GB I did come in late about 10mins late because I was stuck on the side of the road with car issuesWe are told to directly contact management if any problemsBecause I knew that I was on a final I decided to contact crystal to let her know what’s going onI didn’t receive a response from her until hrs later, and majority of the day that I was there mark kept coming into the room asking me questions about my car while I’m on the phone with a customer and he already knew it wasn’t in good shape because prior he was asked in one of the other agents could come help me so I won’t be let to work and in a nasty tone I was no and that I needed to call security(I don’t have one clue what security was going to do) but out of the kindness of an agents heart she left to come help me because she knew just like mark knew I was on a final but he didn’t careMark makes people feel very comfortable as well He should understand that when you care and treat your agents with respect you also get happy customers GB has underpaid, over worked and unappreciated agentsThese types of people will cost your company moreThere are agents who would work to for weeks straight and all they get is a thanks so much and attitude if their unable to work that schedule againAll because management (Mark) doesn’t want to get on the phones and help outSo now because people are quitting because of unfair treatment towards their employees and feeling unappreciated GB is now having to close their call center early due to being understaff Which is horrible customer service picture to paint for your customersThis company customer service wise has did a downward spiral since mark joined the team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have returned the clothes but have not received a refund Sincerely, [redacted] ***
Complainant [redacted] asserts that she first tried to cancel on November **, There is no record of a cancellation in our system on that date Moreover, per our terms of service, we are permitted to charge for the recovery value of any garments at home with the member if they are not returned within days of cancellation This day return window is laid out in the cancellation process as well, so Complainant would have been on notice of this if she completed the process as claimedComplainant, however, did not return our garments within days of the reported cancellation date: We received four garments from Complainant on December ***, and two more on December *** Arguably, Complainant was utilizing our service for its very purpose in that day period - renting clothing Despite using the service well past her reported cancellation date and the day grace period, we offered Complainant a full month credit for service She did not find this compromise satisfactory, and filed this complaint before we had a chance to reach out to her again We were at all times within our terms, but as it seems there was some confusion during the cancellation discussions, we were prepared to offer her a refund once our garments were returnedOnce the complaint was filed, I was advised by the Revdex.com to proceed through the Revdex.com's official channels As a gesture of good faith, now that all of our property has been returned, we will extend that offer of a refund to Complainant, in the amount of $(the monthly rental fee)
Complainant joined the Gwynnie Bee service using the one-month free trial on August *, On August ***, 2015, three garments were shipped to ComplainantOn September ***, Complainant was billed for the first paid month of September, for $The first contact that Gwynnie Bee received from Complainant was a call days later, on September ***, Complainant spoke to a customer service representative at that time and conveyed that she wanted to cancel her account and get a refund because she had lost her jobThe customer service representative informed Complainant that our policy does not allow for refunds upon request days after the billing dateThe second call Gwynnie Bee received was on September **, Complainant requested to speak to a manager regarding her refundA customer service representative reiterated that refunds are not available days after the billing period, particularly as Complainant still had two (2) Gwynnie Bee rental garments at homeOn September **, 2015, Complainant wrote in an email conveying the same information from her previous callsOn the same day, Complainant called and spoke to another customer service representativeLater that day, our customer service manager spoke to Complainant to confirm that her account had been cancelled as per her request, and that Complainant would no longer receive boxes from Gwynnie BeeOur manager explained that Complainant had the option of canceling her subscription before she was billed for the first time, and guided Complainant to those instructions on the website .She additionally explained that although the customer service strives to answer every call, we primarily correspond through email for clarity, recordation, and consistencyComplainant claims she called several times before August *, Unfortunately, there are no records of any contact before the phone call on September ***, Our manager was not implying that Complainant was a “liar” regarding call records before September ***; She simply stated the history of the call records and received correspondence as available to us.Our manager and customer service representatives were transparent regarding our refund policy, cancellation policy, and actual call recordsWe certainly do not want to cause financial hardship, but the timely membership charge was completely authorized When customers join, they agree to terms of service that state they will be billed monthly unless they cancel before the billing day, and that if they in fact cancel they must return all property to us within days of cancellation, or they will be charged for its valueWe did not receive Complainant’s outstanding garments until September ***, days after the day she is indicating she wanted to cancel The total value for the outstanding garments was $202.80, which we would have been eligible to charge Complainant after September ***, The $charge which Complainant is disputing is for clothing rental, a service she was receiving until she returned the garments arriving on 9/**However, upon review, we understand Complainant’s confusion in this instance, and we are willing to give a pro-rated refund of the subscription fee, to Complainant if deemed appropriate by the Revdex.comTherefore, we would refund the amount pro-rated from the day we received the remaining garments on 9/ [redacted] to the end of her subscription month 10/ [redacted] (days pro-rated refund of $38.58)We have handled this case with good faith throughout (for example, although Complainant retained two garments days after her indication to cancel, we chose not to charge Complainant for the total of the outstanding garments $202.80), and we would like an amicable resolution
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are not addressing the fact that I had notified them about the two dresses that I had already returned and were still showing on my account back in October of I sent them the information about when and where I dropped them off for return (using the labeled blue bag they provided) at least three times They failed to follow up and resolve the matter The last dress I sent back was sent back within the seven day window, their statement of me taking days to return it is false I understand if they did record the dress as returned until days later if they are including weekends and holidays as "days" after I dropped it for return The business is not acknowledging their responsibility in the matter of the returned dresses Their response has been to harass me and threaten to charge me for their mistake This has caused me stress and time Their response adds insult to injury In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: At this time, my complaint, ID [redacted] regarding Gwynnie Bee Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refunds have been processed to my satisfaction in interactions between myself and [redacted] customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response is totally fabricated to be a justifiable reason of their actionsI was never told of a day grace period by any member of this place, and the initial person I spoke to by the name of [redacted] was very rude and condescending as though she did not want to assist meWhen you are trying to resolve a customer issue you do not belittle the customerI was issued a refund weeks later after being informed by someone way nicer of the reasons why they did what they didSometimes instead of policy being thrown in your fave, a simple explanation as to why MY money is being held would be niceI will no longer give this place any of my business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would first like to apologize for the delay on our response to this matter, but the basis of this complaint is unclear from our end It is not clear that the Complainant was the intended recipient of this gift, as the email address Giftor used for the gift card is not the email address associated with Complainant's accountThe gift card was addressed in Complainant's name, but the email address used for delivery is not associated with Complainant's name; instead, the email address is associated with another user's account, who appears to be the intended Giftee Furthermore, our records show that the gift has been redeemed and is currently being used by that GifteeFurthermore, the Giftor placed Giftor's own credit card information on the Giftee's gift accountAs this gift was emailed to Giftee's email that was provided by Giftor, we are unclear how Complainant had access to this gift codeFrom these facts, it appears that Complainant does not have a basis for this complaint As Complainant has demanded not to be further contacted by Gwynnie Bee and we have been unable to get ahold of the Giftor, we have not been firmly able to resolve this matter For the record, Complainant's first allegation - that she had to provide her credit card information to browse the website - is not correct Anyone may peruse our offerings without logging in or providing a credit card We do require a card on file for all active accounts, as we are sending subscribers inventory and must have it on hand in the event they do not return it to us if they cancel