GXS

April Dear MsHorne,I am in receipt of your letter dated April 13, regarding a complaint filed against GXS by a [redacted] (ref [redacted] )Although the company is not identified in the letter, I was able to use his email to link him to our client [redacted] *** ***.The essence of his complaint is that we are billing him monthly for a service his company “did not use.” GXS provides electronic Information Services, including the Catalogue Service at issue, on a subscription basis, at a price determined by the term commitment of the client.I attach for reference the contracts in question, as executed by [redacted] I have highlighted the salient points, including the 36-month term agreed to by the client and the absence of any termination right excepting uncured breachThe fact that [redacted] may not have used the services they purchased is immaterialThey are obligated for the full term of the contract, as supported by applicable lawThank you for this opportunity to respondSincerely, Alison W, Esq Senior Counsel, Americas