While we did make mistakes with regard to the order, the customer needs to know this was a custom made garmentMy employee put the logo on the leotard crookedI could have sent it out like that, but I did notI contacted the customer to state I would have to order a new custom leotard and I'll so it myself to ensure it was done correctlyI also reimbursed her 50%for her troubleI might add that during the entire process, the customer was demanding and often rudeI always responded to her in a courteous mannerAs you may be able to tell from the tone and language of the complaint, the customer used abusive and I professional language when dealing with me and my company
While we did make mistakes with regard to the order, the customer needs to know this was a custom made garment. My employee put the logo on the leotard crooked. I could have sent it out like that, but I did not. I contacted the customer to state I would have to order a new custom leotard and I'll so...
it myself to ensure it was done correctly. I also reimbursed her 50%for her trouble. I might add that during the entire process, the customer was demanding and often rude. I always responded to her in a courteous manner. As you may be able to tell from the tone and language of the complaint, the customer used abusive and I professional language when dealing with me and my company.
While we did make mistakes with regard to the order, the customer needs to know this was a custom made garmentMy employee put the logo on the leotard crookedI could have sent it out like that, but I did notI contacted the customer to state I would have to order a new custom leotard and I'll so it myself to ensure it was done correctlyI also reimbursed her 50%for her troubleI might add that during the entire process, the customer was demanding and often rudeI always responded to her in a courteous mannerAs you may be able to tell from the tone and language of the complaint, the customer used abusive and I professional language when dealing with me and my company
While we did make mistakes with regard to the order, the customer needs to know this was a custom made garment. My employee put the logo on the leotard crooked. I could have sent it out like that, but I did not. I contacted the customer to state I would have to order a new custom leotard and I'll so...
it myself to ensure it was done correctly. I also reimbursed her 50%for her trouble. I might add that during the entire process, the customer was demanding and often rude. I always responded to her in a courteous manner. As you may be able to tell from the tone and language of the complaint, the customer used abusive and I professional language when dealing with me and my company.