Gym1

We are aware of this an are actively trying to resolve thisShe is correct the wrong product was shipped multiple times which is our Fulfillment House's fault not ours( [redacted] , LLC in New Jersey) I have refunded her 30$ to make up for it and am taking steps to resolve it.? Thanks***

*** *** is probably correct in her assessment that she received sub standard customer service between December 4th and the 20thWe had about customers wondering where there orders were which overwhelmed our customer service team.We wound up losing units in this particular case as you can
see in image 2, I believeThe shipper lost the 1st packageWe sent another one to make it by Christmas which it didThere was a lot of issues with the major shippers during Quarter A lot of our shipments said 'label created' until the day they arrivedWe couldn't resend packages out with a different shipper in the meantime99.9% of the 'label created' ones made it*** ***'s did notSo we shipped her another one via Priority Mail. After this, she requested a prepaid labelAs is our policy, we only pay for return shipping in times of product defectThis was not product defect*** even settled this dispute in our favorWe sent the refund today when I saw that the unit was being shipped back to us as a 'refusal'We will now have to pay an additional 25$ or so to receive this product backWe have now lost nearly 350$ in thisI do not see how it would make any sense for us to operate in a way that causes us a lot of money.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the
business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,We have issued a full refund for thisIt was issued November 28th. Thanks,***

We apologize about this and realize we had some issues recentlyI have issued the full refundIt will appear in their account in 3-business days

Hello, We apologize for the issue at hand as well as not responding on timeYou are sending these Revdex.com emails to our customer service emailThey need to be sent to this email - *** . As for the complaint itself, we had issues in CanadaOur inventory did not arrive
on timeWe had to ship from the U.SWe covered all customers who were charged customs and duty feesIn this case, I refunded this customer 53.55$ on January 10thPlease see attachmentWe apologize for this happening but we were just trying to make sure orders arrived before the holidays. Thanks,***

Hello, I apologize for the poor customer service and slight delay in the product reaching our customerHowever, the product was delivered just a couple days after by Fedex*** . The complaint came on April 28th and the product arrived on May
4th. Thanks,***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept
the business response that my complaint will be closed as resolvedThanks for your interventionBelieve it might not have happened without your assistance.
Regards,
*** ***

The customer is 100% rightWe did promise to get here the rest of her productsWe had multiple production problems with both the air straps and the yoga swing. To make up for it, I have issued the full refund and the customer can keep what she currently has on usWe apologize for these
issues

We sold *** *** her Kids Package for 159.95$ online on January 14thIt shipped the next day via *** (***) It arrived on January 20th? The product arrived missing some partsOur customer service rep must have taken a phone call from customer and keyed in parts
replacements which were shipping via *** (***? & ***? ) We are willing to give a partial refund of 20% to make up for the inconvenience of having to wait for partsHowever, we shipped missing parts and fulfilled the order quickly after receiving itShe should have emailed us and I would have taken care of this long ago.? ?

We mailed a check to Mr*** about weeks ago

We are aware of this an are actively trying to resolve thisShe is correct the wrong product was shipped multiple times which is our Fulfillment House's fault not ours(***, LLC in New Jersey) I have refunded her 30$ to make up for it and am taking steps to resolve it.? Thanks***