Gymnastic Development Center Inc

To whom it may concern,In reference to claim ID ***, the warranty refund was submitted and mailed to the lier holder, Attached is a copy of the UPS tracking information.Sincerely,Tyler JSales Marager

June 15, 2017Dear *** ***: At the time *** *** completed the transaction for the lease of the *** and the tuof his ** *** lease, we agreed to send *** *** $3,for the remaining paymentsJeff D’Ambrosio did not agree to pay anything elseWe sent *** *** a
check for $3,which he has since cashed.Sincerely, PAUL F.General Manager

January 29, 2016I am in receipt of your letter dated January 20, regarding *** ***After reviewing our records I did find where we were credited for this policy 12-5-Refunds of any kind are processed through the accounting office, and have no Supporting documentation regarding
who should receive this refundIf the vehicle is paid off *** *** will need to send proof of payoff, otherwise the full refund of $will be sent to ** Credit, the bank that holds the lien on this vehicleOur ** Finance manager will be reaching out to both *** *** and ** Credit regarding this matter, and it will be resolved as soon as I received the information on who to make the check out to.Thank you,Melissa F.Controller

April 30, 2015I am writing to you in response to the complaint that was placed against the dealership by *** *** ***.I have been in contact with *** *** since his bike was dropped off here at the dealershipWhen he dropped the bike off to us on April 6, he was advised that it would
take me some time to fix the issues on his motorcycle that he advised me aboutOriginally when he dropped the bike off to us here at the dealership and I advised him it would take me some time to fix the issues he had with the motorcycle, he advised us that he didn’t want the bike anymoreWe didn’t start working on the bike immediately since he advised us he didn’t want the bike anymore and we couldn’t undo the deal as the paperwork had been already submitted to the bank for the loan he has on his motorcycleOn April 10, I spoke to *** *** on the phone and he asked me asked if his bike was completed yetI let him know that we hadn’t started the work on his bike as he told me he didn't want the bike anymore on April 6, and also as I advised him when he dropped the motorcycle off to have the issues resolved with his bike it would take me some time to have the issues he was concerned about fixed with his bikeI let him know the bike wasn’t completed but he could pick the bike up so that he didn’t lose anymore riding time as we had looked at it and all the issues he had with the motorcycle were not safety concerns but cosmetic concerns.On April 13, I advised *** *** that we had began the work on his bike but the mechanic that was doing all the work on his motorcycle was being used for his motorcycle and also as a used car mechanic for our dealershipI advised him at that time it would take me time as I had stated previously to get the motorcycle completed as we were then going to be waiting for parts and for the mechanic to be able to complete the work.On April 21, I received the following email from *** ***Keith,I am writing to you in reference to my 50th Anniversary Edition ***I still have not heard from you and it has been over two weeks nowI have been trying to be very patient and work with you guysI don't believe this is the proper way to do businessAs a customer, and a father of two little girls, I do not feel comfortable with this situation and riding this motorcycleI have no idea what has been done to this motorcycle, if any, I do not even know if your technician is *** CertifiedThere is no way that this is taking this long to address the concerns that I foundI haven't had the bike for over a month and you guys have had it half of that timeAt this point I would just rather have you guys keep the bike and just pay the bike off and I will take my business else whereJust to confirm, below you will find the things that were addressed that needed to be taken care ofAs a new bike that was supposed to be sold to me, I would expect that these things be REPLACED on the bike and not just FIXED, I do not believe I should be held responsible for the cost of this first service, the full month I had to pay for to my finance company, and the full month that I had to pay for on my storage unit that is emptyAs a business man, I would greatly appreciate a response to this matter.Concerns that need to be addressedBuzzing noise when ridingFront fairing that sits on top of front tire Plastics and push-pins under the front headlightsLeft side mirror WindscreenLeft side turn signal Left side fairings/Plastics (front to back) Left side metal piece that sits on left handle bar Left side muffler Left side muffler mount/Passenger footpegThank you, Alex R.I advised him all the concerns he had we would address and once they were completed we would let him know so he could pick his motorcycle up.On April 22, I emailed *** *** letting him know the status of all the repairs that had been completed on his motorcycle which at that point had been the mechanic and I had rode the bike and we addressed the buzzing noise which he had stated in the email, The front fairing which is the front fender that is a mounted above the front tire had a spot on it that he stated he thought had been touched up with touch up paint was addressed which was black tar that was removed, The front fairing had been removed and reinstalled properly with all the right pushpins installed, The turn signals had been fixed and were operational, and I had ordered a replacement muffler that would be here to be installed on April 27, 2015, I advised him I was sending the motorcycle out to be professionally detailed once the muffler was installed on April 27, 2015.As of me writing this letter on April 30, I took the Motorcycle to be professionally detailed this morning as all the concerns that were stated in the above email are completed and *** ***'s motorcycle will be ready to be picked up on Saturday May 2, 2015.Thank you,Keith CMotorcycle Manager

March 19, 2016Dear ***.I am in receipt of your letter dated March 10, Please be advised that this issue was resolved on 2-29-2016.02-12-*** *** *** issued a check to Dambrosio ***02-22-Dambrosio *** received refund 02-29-A check in the amount of $was
issued to *** ***Because there is an open loan on the vehicle, we are required to refund any warranty cancelations to the lending institution.Please let me know if this matter is resolved with *** ***.Thank you,Jeff Dambrosio Auto GroupMissy FController

Spoke to customer was told vehicle had traffic alert. This particular radio is not equipped with traffic alert it has navigation which was activated, there was a miss up between the sales rep and customer. We are looking to a app that hopefully we can connect thru blue tooth
so that the customer will be happy we have called all our outside vendors. The radio that is in vehicle cannot give traffic we can not switch to one that is not compatible. We are doing our due diligence to try and make customer happy. But this a clear case of customer assuming because it had navigation it would produce traffic. Our sales associate said he never told customer it had traffic. But with that again we are trying to set this right with our customer

Dear *** ***,We received the complaint with ID *** that was submitted on 3/23/2017.We came to an agreement on numbers and clearly stated that excess wear and tear and over mileage charges were the responsibility of the customer, *** *** clearly acknowledged her responsibility while
sitting at her sales person's desk (Diego L***)The *** General Manager, Dennis C***, also heard this agreement from his desk which is approximately eight feet from Diego's deskHowever, we did agree to make her remaining lease payment.We would be willing to contact *** Credit, on ***'s behalf, to see if we could get these charges reducedHowever, we cannot commit that they would be willing to do thisThank you for your assistance and please advise.Regards,Paul F.General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming that no taxes were paid on the contract value of $It is not clear to me in the documentation I received from the purchase of my vehicle and contract if tax was assessed on the contract itself. If taxes were assessed I would like to be refunded that amount as well.I did confirm with *** *** that $was applied to my loan as of 3/The manager confirmed these requests are processed within 1-days upon receipt. From my initial refund request on December 23, this process has taken weeks to be resolved(assuming taxes aren't owed)I would like to share with the dealership that this experience has been atrociousNot only did it take much too long to process my request, but expectations were not met, and the lack of communication and not returning my out reaches is unacceptable.I thank the Revdex.com for your support
Regards,
*** ***

June 6th, 2015To Whom It May Concern,The complaint in question is greatly overstated. The vehicle was purchased here at the Frazer location in September. Our location was not aware of the complaint or the situation until your letter came in the mail. Upon receiving it, we immediately contacted the...

costumer and have since scheduled an appointment for her to have the issue with her air conditioning serviced. If you have any questions concerning my experience with this situation please do not hesitate to call me at [redacted].Joel J. General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Again, although I can fully appreciate the position of Jeff D’Ambrosio the response still does not address the fact that there was abnormal/uneven wear and tear on the brake pads that they not only did not point out, but are unable to explain when brought to their attention.  I have since had a [redacted] Service Specialist review the defective components and they have drawn to a similar conclusion that it is unreasonable to replace of four rotors and the rear brake pads with the mileage that the vehicle has - additionally the wear and tear does not even meet the standard maintenance schedule provided by [redacted].At this time, I feel that my only recourse will be to seek legal remedies.  It is an unfortunate circumstance that I find myself in, however, it is one that I will address legally.  I have already steered two customers away from Jeff D’Ambrosio and have guided them to both [redacted] and [redacted] – both dealerships who stand by their product.Thank you for your time, however, it does not appear this is the forum in which we will be able to come to an amicable resolution.Kind regards,[redacted]Regards,
[redacted]

March 10, 2016Dear [redacted],I am in receipt of your letter dated March 1, 2010. Please be advised that this issue was resolved with [redacted].12-21-2015 [redacted] Warranty issued refund check for [redacted] 12-28-2015 Received Warranty refund from [redacted] 12-31-2015 Refund sent to [redacted]...

[redacted] Credit union in error(We get multiple refund checks a day, and deal with numerous banks) 02-01-2016 [redacted] returned our check. 02-01-2016 Refund sent to [redacted] 02-09-2016 [redacted] sent back to us stating could not locate accounts. 02-12-2016 Over-nighted to [redacted] with same back up. 02-15-2016 [redacted] signed for check. 02-19-2016 [redacted] applied to [redacted] account. 02-22-2016 [redacted] cashed out check.Please note that Jeff Dambrosio Auto Group was in contact with [redacted] almost on a daily basis keeping him informed of all this activity, as well as daily contact with [redacted]. There was not much cooperation from [redacted]. As a dealership, and not the customer, they would not release much information to us, due to privacy laws. We also sent [redacted] a free oil package as a good-will for the inconvenience.Thank youMissy F.

Dear [redacted]:This is in response to the complaint filed against us on 1/30/2017 (ID 11963240). My Sales Manager, Bill W[redacted], had spoken to the customer via telephone and quoted a lease payment that required a [redacted] credit score of 740 or above to qualify for with the bank, [redacted]...

[redacted]. The customer agreed to payments and stated that he would qualify for the Credit rating required. Before we could bring the vehicle in to be sold, it is standard procedure to have our customer fill out the online credit application and give us a deposit. Before taking the deposit, my internet Sales Manager, Tiffany F[redacted], explained to the customer that we would need him to fill out our online Credit application to confirm his credit rating. The customer filled out the online application, and his [redacted] credit rating came back below the 740 requirement. Due to his credit not qualifying for this bank and lease program, we would have to go with a different bank which would raise the original payment that was quoted. Tiffany F[redacted] notified the customer via email that he did not qualify. Bill W[redacted] also explained this the customer via telephone, as did I. We did return to the customer's phone calls and give him the different payment options that he would qualify for. The customer emailed Tiffany F[redacted] and said that he did not want to pursue the vehicle purchase and was moving forward with a vehicle purchase with another dealer. We will still honor the original sale price, however, he would need to obtain his own financing. The customer had already emailed Tiffany F[redacted] and said he purchased elsewhere,Thank you, Paul FGeneral Manager

Dear [redacted].As stated in my previous response to complaint ID [redacted]. Our findings showed no premature wear to the brake pads on the vehicle, only overheating and hotspots on the front and rear brake rotors resulting in the pulsation that the customer was experiencing when she brought her vehicle in for service. Though empathize for the customer situation, we found no fault with the vehicles brake system at the time of our inspection. The customer declined our recommendations and decided to have all brake pads and rotors replaced at a third party shop to which no documentation of defective calipers or any other parts have been brought to my attention. Therefore, the customer is responsible for repairs she has approved at the third party shop.Sincerely,Larry M.Service Manager

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have not received the refund yet. I took notice that it said it was delivered May 9 and it is now May 14. I will not be satisfied until I see the refund has affected my principal balance. 
Regards,
[redacted]

On 6/12/17 a 2011 [redacted] Vin # [redacted] with 92,808 miles came in for a suspension service requested/required.The technician checked and found blown fuse, Installed new fuse and checked amperage and found compressor to be drawing too many amps and overheating.Pump...

was replaced under customers service contract , customer paid $100.00 deductible.On 8/29/17 customer stated air suspension Won't adjust.Technician found pump was shorted internally.Replaced pump under warranty - no charge.

Please forward the attached documents showing my loan is paid off to Jeff Dambrosio dealership.  The refund can be sent to me since the loan is paid off..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am paid my refund  
Regards,
[redacted]

Dear [redacted].I have received the complaint (D [redacted]) and have reviewed the service RO with the technician and advisor involved. Dealing with these situations is never easy especially when we are working with a vehicle that has 20k miles on it. However, after speaking with my advisor and...

technician I've found no reason to believe there was any negligence on our behalf. The customer's primary concern was a brake pulsation in the steering wheel and a squeaking noise coming from the brakes when applied. The customer openly shared with the advisor that she was "hard" on her brakes. The technician test drove vehicle and verified concern, feeling both the vibration in the steering wheel and hearing the Squeaking Sound. The technician then inspected the front brakes and found hotspots on the front rotors and found the front brakes pads to be at 8-9/32nds with no signs of any caliper issues, Technician then inspected the rear brakes and found the same over heating on the rear brake rotors with the rear brake pads being at 6-5/32nds, again no issues found in rear calipers, The technician's final recommendations were to replace the front Rotors only due to hotspots that could not be machined, brake pads were ok. In the rear the technician recommended replacement of the rear brake rotors and pads due to hot spots and pads being at 50%. The customer declined the repairs and as a good will gesture we did not charge her 549 brake inspection fee. The customer decided to take the vehicle to another service facility to have repairs done. I have contacted the customer to inquire about the repairs completed, no documentation or parts have been supplied to me that would prove there was a defect or issue with the Calipers causing pre mature wear on the brakes and the calipers were not replaced by the third party shop. Therefore, a reimbursement for repairs completed and yet to be completed by the third party shop will remain the customer responsibility. On the other hand, if a faulty component is found f would request that no further work be completed on the vehicle and that it be brought back to my service facility for my shop foreman and I too inspect and determine the necessary action, .Sincerely,Larry M.

Customer # [redacted] came in on 7/28/16RO # [redacted], See attached.Concern: squeak heard from right front of vehicle,And a vibration from front of vehicle at 40 mph and above when braking.Technician heard brake noise form front andNoise from rear differential bearing.Was recommended to replace front...

brake pads andRotors (rotors had excessive pitting and rusting).When disassembled, found right front caliper stickingAnd recommended replace rf caliper and hose.Repair was completed and customer picked upJuly 28. on customers ride home started to smokeFrom left front wheel.Customer called in and stated saw smoke from left frontWheel. (not on fire). The service dept. sent [redacted] to pick up vehicle at no charge to Customer.See ro #[redacted], See attached.Removed wheel and examined, found left frontCaliper sticking. Installed new left front caliper andHose at no charge to customer.(note: the last time we saw vehicle, 9/23/10 GD 105,757 miles.) Current mileage 134,240 miles.Vehicle was very rusty, the mistake our service dept.Made not to recommend replacing left front caliper.Customer was given a free rental, the repair was complete on Friday. Called customer and explained hadTrouble removing wheel lock and we installed regularLug nuts. Gave customer the option to take vehicle as is.Or could order wheel lock package.Customer called left message wanted wheel lock package and would stay in rental till Monday.New wheel lock package was installed on Saturday.Customer picked up vehicle on Monday.There was no charge for towing, parts and labor forLeft front brake caliuper, brake hose and lock kit.And for 4 days rental.Customer came in on august 1, asked to road testVehicle before turning in rental.Customer took for a drive, came back and returned rental and took his vehicle. (no other conversation at that time)Customer called a week later and stated he was chargedFor repairs on Ro #[redacted].explained he was responsible for first repair,Which he authorized and there was no charge forSecond Visit.Jim CService Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Well this a new way of handling the problem I have a witness to the said agreement between salesman and myself. 2 the offered a $500 bedliner also. I was told by a sales manager (who by the way said he would return my phone call the next day by 10 AM and did not) that it was a $1000 upgrade. My mind says to me I paid $500 for the upgrade and the bedliner was $500. Why is it a problem getting what I was told I would receive. This constant run around that I have received and the deceitfull behavior that I have received from this dealership astounds me. The only way that I will not push forward is to receive what I in good faith paid for.
Regards,
[redacted]