Dear [redacted] .As stated in my previous response to complaint ID [redacted] Our findings showed no premature wear to the brake pads on the vehicle, only overheating and hotspots on the front and rear brake rotors resulting in the pulsation that the customer was experiencing when she brought her vehicle in for serviceThough empathize for the customer situation, we found no fault with the vehicles brake system at the time of our inspectionThe customer declined our recommendations and decided to have all brake pads and rotors replaced at a third party shop to which no documentation of defective calipers or any other parts have been brought to my attentionTherefore, the customer is responsible for repairs she has approved at the third party shop.Sincerely,Larry M.Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Again, although I can fully appreciate the position of Jeff D’Ambrosio the response still does not address the fact that there was abnormal/uneven wear and tear on the brake pads that they not only did not point out, but are unable to explain when brought to their attention I have since had a [redacted] Service Specialist review the defective components and they have drawn to a similar conclusion that it is unreasonable to replace of four rotors and the rear brake pads with the mileage that the vehicle has - additionally the wear and tear does not even meet the standard maintenance schedule provided by [redacted] .At this time, I feel that my only recourse will be to seek legal remedies It is an unfortunate circumstance that I find myself in, however, it is one that I will address legally I have already steered two customers away from Jeff D’Ambrosio and have guided them to both [redacted] *** [redacted] and [redacted] *** [redacted] – both dealerships who stand by their product.Thank you for your time, however, it does not appear this is the forum in which we will be able to come to an amicable resolution.Kind regards, [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have not received the refund yetI took notice that it said it was delivered May and it is now May I will not be satisfied until I see the refund has affected my principal balance Regards, [redacted]
Please forward the attached documents showing my loan is paid off to Jeff Dambrosio dealership The refund can be sent to me since the loan is paid off Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I am paid my refund Regards, [redacted]
March 10, 2016Dear [redacted] ***,I am in receipt of your letter dated March 1, Please be advised that this issue was resolved with [redacted] .12-21- [redacted] Warranty issued refund check for [redacted] 12-28-Received Warranty refund from [redacted] 12-31-Refund sent to [redacted] [redacted] Credit union in error(We get multiple refund checks a day, and deal with numerous banks) 02-01- [redacted] returned our check02-01-Refund sent to [redacted] 02-09- [redacted] sent back to us stating could not locate accounts02-12-Over-nighted to [redacted] with same back up02-15- [redacted] signed for check02-19- [redacted] applied to [redacted] account02-22- [redacted] cashed out check.Please note that Jeff Dambrosio Auto Group was in contact with [redacted] almost on a daily basis keeping him informed of all this activity, as well as daily contact with [redacted] ***There was not much cooperation from [redacted] ***As a dealership, and not the customer, they would not release much information to us, due to privacy lawsWe also sent [redacted] a free oil package as a good-will for the inconvenience.Thank youMissy F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Well this a new way of handling the problem I have a witness to the said agreement between salesman and myselfthe offered a $bedliner alsoI was told by a sales manager (who by the way said he would return my phone call the next day by AM and did not) that it was a $upgradeMy mind says to me I paid $for the upgrade and the bedliner was $Why is it a problem getting what I was told I would receiveThis constant run around that I have received and the deceitfull behavior that I have received from this dealership astounds meThe only way that I will not push forward is to receive what I in good faith paid for Regards, [redacted]
Dear [redacted] .As stated in my previous response to complaint ID [redacted] Our findings showed no premature wear to the brake pads on the vehicle, only overheating and hotspots on the front and rear brake rotors resulting in the pulsation that the customer was experiencing when she brought her vehicle in for serviceThough empathize for the customer situation, we found no fault with the vehicles brake system at the time of our inspectionThe customer declined our recommendations and decided to have all brake pads and rotors replaced at a third party shop to which no documentation of defective calipers or any other parts have been brought to my attentionTherefore, the customer is responsible for repairs she has approved at the third party shop.Sincerely,Larry M.Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Again, although I can fully appreciate the position of Jeff D’Ambrosio the response still does not address the fact that there was abnormal/uneven wear and tear on the brake pads that they not only did not point out, but are unable to explain when brought to their attention I have since had a [redacted] Service Specialist review the defective components and they have drawn to a similar conclusion that it is unreasonable to replace of four rotors and the rear brake pads with the mileage that the vehicle has - additionally the wear and tear does not even meet the standard maintenance schedule provided by [redacted] .At this time, I feel that my only recourse will be to seek legal remedies It is an unfortunate circumstance that I find myself in, however, it is one that I will address legally I have already steered two customers away from Jeff D’Ambrosio and have guided them to both [redacted] *** [redacted] and [redacted] *** [redacted] – both dealerships who stand by their product.Thank you for your time, however, it does not appear this is the forum in which we will be able to come to an amicable resolution.Kind regards, [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have not received the refund yetI took notice that it said it was delivered May and it is now May I will not be satisfied until I see the refund has affected my principal balance Regards, [redacted]
Please forward the attached documents showing my loan is paid off to Jeff Dambrosio dealership The refund can be sent to me since the loan is paid off Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I am paid my refund Regards, [redacted]
March 10, 2016Dear [redacted] ***,I am in receipt of your letter dated March 1, Please be advised that this issue was resolved with [redacted] .12-21- [redacted] Warranty issued refund check for [redacted] 12-28-Received Warranty refund from [redacted] 12-31-Refund sent to [redacted] [redacted] Credit union in error(We get multiple refund checks a day, and deal with numerous banks) 02-01- [redacted] returned our check02-01-Refund sent to [redacted] 02-09- [redacted] sent back to us stating could not locate accounts02-12-Over-nighted to [redacted] with same back up02-15- [redacted] signed for check02-19- [redacted] applied to [redacted] account02-22- [redacted] cashed out check.Please note that Jeff Dambrosio Auto Group was in contact with [redacted] almost on a daily basis keeping him informed of all this activity, as well as daily contact with [redacted] ***There was not much cooperation from [redacted] ***As a dealership, and not the customer, they would not release much information to us, due to privacy lawsWe also sent [redacted] a free oil package as a good-will for the inconvenience.Thank youMissy F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Well this a new way of handling the problem I have a witness to the said agreement between salesman and myselfthe offered a $bedliner alsoI was told by a sales manager (who by the way said he would return my phone call the next day by AM and did not) that it was a $upgradeMy mind says to me I paid $for the upgrade and the bedliner was $Why is it a problem getting what I was told I would receiveThis constant run around that I have received and the deceitfull behavior that I have received from this dealership astounds meThe only way that I will not push forward is to receive what I in good faith paid for Regards, [redacted]