Gypsy Treasure

A written response to the referenced complaint was prepared on 11/8/and sent to Hannah via US Mail Your confirmation of its receipt would be appreciated Thanks [redacted] Gypsy Treasure /ro

A written response to the referenced complaint was prepared on 11/8/14 and sent to Hannah via US Mail.
Your confirmation of its receipt would be appreciated.
Thanks [redacted] Gypsy Treasure
/ro

11-07-14
[redacted]...

[redacted] Fax
[redacted]
Revdex.com
[redacted]
Attn: [redacted],
Re: Complaint ID [redacted]
After reviewing the Complaint that was e-mailed to us, there appears to be some issues
that were omitted that need to be mentioned.
Please let me start out by saying that Gypsy Treasure Inc. is family owned and operated
and we have been in business for approximately 3 7 years in the City of [redacted] We are
open all year round and we serve the community with a wide variety of items and
products.
We do have a posted policy addressing the issue of opening pre-packaged costumes that
was mentioned to the complaint. This is to prevent the theft or loss of an accessory item
within the pre-packaged costume. We do however, allow any of the pre-packaged
costumes or accessories to be opened and examined, as long as one of our sales associate
is present. This is to ensure that all of the items within the packaged costume are placed
back into the pre-packaged costume bag. This is an option if the consumer requests it.
We have four points of sales locations within our store. For 37 years, we have had an "all
sales final'' policy. We have made exceptions to this policy and we attempt to
accommodate all of the needs and requests of our customers.
In this particular instance, when the cape was returned to our store by a male subject who
identified himself as the husband of the lady that was going to use the cape. This lady
(the wife) was not present when the item was returned. The husband spoke to one of our
male employees who listened to the husband's issues. The issue was that the tie on the
collar was Velcro and not a long string type of a tie and that the collar would not stand
straight up as depicted on the picture of the package.
As a store owner, we purchase these items from manufactures which we in turn resell the
items. The particular manufacturer on this cape was [redacted].
They package and provide this type of an item to us for resale. When an issue such as
this is brought to our attention, we will definitely contact Rubies and explain the issue to
them so that it can be rectified. This is the first time that anyone has brought this issue to
our attention.
This male employee attempted to assist the husband with his needs. Eventually, [redacted]
(the owner) became involved in this situation. [redacted] offered to have one of our
seamstresses sew a cloth type tie on the cape to eliminate the velcro and modify the collar
so that everything met the customer's expectations. This offer was refused.
During the conversation, the offer to provide a store credit was also offered. This offer
was also refused.
We, as a small business, attempted to work with this customer as we do with all of our
customers that have issues to rectify the situation and satisfy the customer.
We are truly sorry that this situation occurred and we wish that we had the opportunity to
fix their cape that they purchased so that they could have a pleasurable experience. I am
very confident that if we were given the opportunity, the cape could have been fixed to
the customer's expectations.
If I could be of any further assistance, please feel free to contact me at any time at the
above phone number.
Thank you for your time
Respectfully,
[redacted], CEO

Review: On October 25, 2014, we went into the store to buy a black vampire cape for a Halloween costume. There were signs posted everywhere that stated that we could not open the packages. We chose a cape based on the picture and the actual written out description on the package. We brought it home. We opened it to find out that it was not what was on the picture, nor was it what was in the written description. It was not even close. First the picture showed that it was a tie closure. It was velcro and would not even fit my neck. I am a small petite female. Second, it stated that the collar stood up with the use of styrophome. The collar was small, limp and did not stand up. It just looked like a piece of material. Certainly not what was on the picture. Not was in written description. The only thing that was consistent with the visual and written description was that it was long, black, and velvet. We took the cape back the very next morning, to the store. They opened all of the remaining packages to find that none of the capes were what was depicted in the picture or depicted in the written description. We asked for a refund, as it was not what was described and there wasn't anything even close to what we were looking for, available for exchange. A sales associate refused to refund our money and stated that all sales were final. We explained to her that we did not get what was depicted in the picture or on the package, but she still refused stating that they were not liable for what the manufacturer put in the package. We asked to speak to Robin, who was the manager of the store, we explained the situation. She too refused to refund the money stating that all sales were final and they were not responsible for what the manufacturer put in the package.Desired Settlement: We would like a refund.

Business

Response:

A written response to the referenced complaint was prepared on 11/8/14 and sent to Hannah via US Mail.

Your confirmation of its receipt would be appreciated.

Thanks [redacted] Gypsy Treasure

/ro

Business

Response:

11-07-14

[redacted] Fax

Revdex.com

Attn: [redacted],

Re: Complaint ID [redacted]

After reviewing the Complaint that was e-mailed to us, there appears to be some issues

that were omitted that need to be mentioned.

Please let me start out by saying that Gypsy Treasure Inc. is family owned and operated

and we have been in business for approximately 3 7 years in the City of [redacted] We are

open all year round and we serve the community with a wide variety of items and

products.

We do have a posted policy addressing the issue of opening pre-packaged costumes that

was mentioned to the complaint. This is to prevent the theft or loss of an accessory item

within the pre-packaged costume. We do however, allow any of the pre-packaged

costumes or accessories to be opened and examined, as long as one of our sales associate

is present. This is to ensure that all of the items within the packaged costume are placed

back into the pre-packaged costume bag. This is an option if the consumer requests it.

We have four points of sales locations within our store. For 37 years, we have had an "all

sales final'' policy. We have made exceptions to this policy and we attempt to

accommodate all of the needs and requests of our customers.

In this particular instance, when the cape was returned to our store by a male subject who

identified himself as the husband of the lady that was going to use the cape. This lady

(the wife) was not present when the item was returned. The husband spoke to one of our

male employees who listened to the husband's issues. The issue was that the tie on the

collar was Velcro and not a long string type of a tie and that the collar would not stand

straight up as depicted on the picture of the package.

As a store owner, we purchase these items from manufactures which we in turn resell the

items. The particular manufacturer on this cape was [redacted].

They package and provide this type of an item to us for resale. When an issue such as

this is brought to our attention, we will definitely contact Rubies and explain the issue to

them so that it can be rectified. This is the first time that anyone has brought this issue to

our attention.

This male employee attempted to assist the husband with his needs. Eventually, [redacted]

(the owner) became involved in this situation. [redacted] offered to have one of our

seamstresses sew a cloth type tie on the cape to eliminate the velcro and modify the collar

so that everything met the customer's expectations. This offer was refused.

During the conversation, the offer to provide a store credit was also offered. This offer

was also refused.

We, as a small business, attempted to work with this customer as we do with all of our

customers that have issues to rectify the situation and satisfy the customer.

We are truly sorry that this situation occurred and we wish that we had the opportunity to

fix their cape that they purchased so that they could have a pleasurable experience. I am

very confident that if we were given the opportunity, the cape could have been fixed to

the customer's expectations.

If I could be of any further assistance, please feel free to contact me at any time at the

above phone number.

Thank you for your time

Respectfully,

[redacted], CEO