H & A Industrial Coating Ltd

Dear Revdex.com, Thanks for bringing to our attentionThe customer is correct that the order was cancelled by us due to one item not being availableOur agent contacted the client via email to notify her about the cancellationWe provided a courtesy personalized discount code that would allow the client to take advantage of the promotion that was available on the site ($for any orders of $or more)Unfortunately in our email communication, our agent made an error and mentioned that the discount code would discount 50% instead of $We have clarified via phone that the discount code is meant to apply $off to the next order and apologized for the typo on the message sent by our customer service agentHowever, at Trendlee we work every day to provide the most delightful customer experience and create a trustworthy shopping experienceTherefore, we have decided to honor the discount of 50% (up to the amount of the original order)We refunded a total of $to a new order placed by the same client on March [redacted] Once again, we want to apologize for this typo and hope you appreciate the resolutionMany Thanks, Trendlee Client Services

Hello,Your feedback is much appreciatedIt appears the return for order #*** was handled as a regular returnThe return policy was applied where shipping costs are not refundableIt appears that we have not received any complaints via email or on our customer service lines regarding this
matterWe will be more than happy to refund the shipping costs for your order due to the claims of an odor being present on the itemIn the future please feel free to contact us with any questions or concerns an our client services team will be happy to assist youWe have already refunded the shipping costs to your account, you should have received an email notification Again we apologize for the miscommunication regarding your returnWe are looking forward to assisting you in the future on finding the perfect bag! Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved since you posted the refund back to my credit card.   You state in your reply you don't show that I reported my concerns direct to Trendlee.  Attached is correspondence showing that I did report the smoke smell when I called for a return shipping label. In addition, I received a response back from Trendlee via email acknowledging my report after I called into customer service.  I am attaching the document so that you can work to improve customer service.    Thank you 
Sincerely,
[redacted]

Dear Revdex.com, Thanks for bringing to our attention. The customer is correct that the order was cancelled by us due to one item not being available. Our agent contacted the client via email to notify her about the cancellation. We provided a courtesy personalized discount code that would allow the...

client to take advantage of the promotion that was available on the site ($50 for any orders of $500 or more). Unfortunately in our email communication, our agent made an error and mentioned that the discount code would discount 50% instead of $50. We have clarified via phone that the discount code is meant to apply $50 off to the next order and apologized for the typo on the message sent by our customer service agent. However, at Trendlee we work every day to provide the most delightful customer experience and create a trustworthy shopping experience. Therefore, we have decided to honor the discount of 50% (up to the amount of the original order). We refunded a total of $577.50 to a new order placed by the same client on March [redacted] 2016. Once again, we want to apologize for this typo and hope you appreciate the resolution. Many Thanks,  Trendlee Client Services