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H & H Pro-Painting & Decorating

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H & H Pro-Painting & Decorating Reviews (11)

Sent: Tuesday, April 11, 11:AMSubject: RE: Houston Revdex.com Complaint # [redacted] A refund was made to the patient on Feb 22, 2017, in the amount of $The patient has returned on March 14th & 27th for other dental services This should close this patients claim Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] [ [redacted] ] Sent: Wednesday, January 06, 9:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Royal Dental call me when I was at work and I asked for a number to call back and he said, he will call me backI have been waiting since then Regards,

Ms ***, I do apologize for the situation, I am going to review this matter and speak to the doctor that you saw that dayIn the mean time if you can provide a paid receipt from the dentist that you saw the next day with there contact information it would greatly expedite this matterYou can scan the receipt to [email protected] you and again I do apologize for any inconvenience this may have causedAl A***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Tuesday, April 11, 11:AMSubject: RE: Houston Revdex.com Complaint #*** A refund was made to the patient on Feb 22, 2017, in the amount of $The patient has returned on March 14th & 27th for other dental services This should close this patients claim
Thank you,

Sent: Friday, October 30, 4:PM In regards to complaint #***, the patient requested a refund from our office on September 21, 2015, the refund request form was emailed to our accounting team and an explanation was given that the patient claims to have requested a refund prior to
this dateThere was no documentation to support this claim and to give the patient the benefit of the doubt, I authorized a refund check to be mailed to the patient on September 22, 2015, in the amount of $127.25. I have confirmed with our bank that the check issued to this patient was was cashed on September 28, and cleared our account At this time we consider this matter resolvedI do apologize for the delayed response in getting this information to you but, I have experienced a family illness that has caused me to be out of the office and I have become back logged with work matters. Should you have any questions please feel free to contact me directly at ***, ext*** Regards, Al A*** General Manager

Mr ***, I am sorry to hear of this matter and would like an opportunity to speak with you and to also have Dr Skormin available as wellI do apologize that this situation occurred and would like to discuss with you how it can be remedied to your satisfaction.What would be a good time for me
to contact you to discuss this matter? Al ***General Manager

I have contacted Ms [redacted] today to discuss this matter with her. She was not able to speak, as she was with a customer, so we scheduled a phone call tomorrow, Dec 31, 2015, at 10am to discuss this matter.This is an update to this matter.Al [redacted]

Ms [redacted], I do apologize for the situation, I am going to review this matter and speak to the doctor that you saw that day. In the mean time if you can provide a paid receipt from the dentist that you saw the next day with there contact information it would greatly expedite this matter. You...

can scan the receipt to [email protected] you and again I do apologize for any inconvenience this may have caused. Al A[redacted]General Manager

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted]] Sent: Wednesday, January 06, 2016 9:02 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]  Royal Dental call me when I was at work and I asked for a number to call back and he said, he will call me back. I have been waiting since then 
Regards,

Review: On May 9, 2013 I gave [redacted]/H & H Pro-Painting & Decorating a check in the amount of $1,452.50 which represented half down for the following:1. Re-roof garage (completed 80% on May 22, 2013)2. Tuck point Chimney on house (job completed)3. re-route gutter in front of home (job completed)4. cut tree behind garage in order to re-roof gargage (job completed)5. Cover trim board (90% completed)6. cleanup (not completed)On May 21, 2013, My husband, [redacted] asked [redacted] to come back on Thursday due to the fact he had to work 10 hours on Wednesday, May 22, 2013. [redacted] ignored our request and worked on our home anyway. He re-roofed 80%. On May 23, 2013, [redacted] arrived at our home around 2:30 pm and packed up all of his equipment plus our shingles we paid for and left. [redacted] did not attempt to contact me or my husband. Today, May 28, 2013, [redacted] came to work; again with no contact before hand. My husband asked him to leave due to the fact he packed up everything and left our home on May 23, 2013. We are stuck having to rent a dumpster for cleanup and have to find someone to complete the job.Desired Settlement: We want the shingles we paid for returned so we can get the roof completed.

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Description: Contractors - General

Address: 11702 Longmead Ave, Cleveland, Ohio, United States, 44135-3044

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