H & H Real Estate Media Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good morning, thank you for the follow up automatic response. I was unable to find a response button to address the organizations initial response. At the time I have received the response and am unsatisfied with the answer as it did not address the request of the adjustment or how to rectify the situation. The prior history of the file has no bearing on what occurred after December which further constitutes the defamation of my person in collections
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Good morning, thank you for the follow up automatic response. I was unable to find a response button to address the organizations initial response. At the time I have received the response and am unsatisfied with the answer as it did not address the request of the adjustment or how to rectify the situation. The prior history of the file has no bearing on what occurred after December which further constitutes the defamation of my person in collections
Regards,
*** ***

I hired H&H Real Estate Media, Incto construct a website for $a month I signed on for three months in August of Then was talked into another program of theirs for an extra three months for another $beginning in October of When I decided to cancel, I kept getting no response, their analytics portion was down for awhile and it just wasn't feasible This is where the problem started They told me I had to hold to the contract, which I did and give them the full three months Paid them the extra three months, the last month being December I was just hit again (February 4, 2016), apparently they said that I didn't give them my day notice which they failed to even mention in our heated discussion in December The owner has been rude to say the least, not a good business person at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This complaint has been resolved between Ms. [redacted] and H&H Real Estate Media.H&H came to an agreement with Ms. [redacted] on 04/15/2015 that she would be refunded all monies paid to H&H in return for her to remove this Revdex.com complaint.Here is an email from Ms. [redacted] on...

04/15/2015: "I have removed the Facebook post and will mark resolved with the Revdex.com as soon as I get my refund thanks."Client originally purchased our services with an expectation that she would be getting an IDX search for her website, which was not fulfilled due to her board charging too much money for it to be built. Ms. [redacted] did not want to pay her board for this, so she had decided not to proceed with our services. We agreed that the money should be refunded to her due to H&H not knowing her board charged a significant amount of money for her to receive what she was originally sold by H&H. Client stated that she would indeed remove this complaint once she received the refund check from us and it cleared through her bank. Her refund check cleared on 04/23/2015. This case has been resolved.Thank you

I'm writing in response to [redacted] email and complaint about H&H Real Estate Media.We have had many problems with [redacted]'s account and her being past due on multiple occasions. When a clients monthly billing declines, H&H sends out a email the day the card declines as well as...

give our clients a call. We are aware that things come up from time to time and if a client needs help or time to pay, we are willing to work with them. In this case, [redacted] failed to respond to any of our emails and calls. Below, is a timeline and notes kept on [redacted]'s account.July 4th 2015 - Card Declined. July 4th - We Emailed & Called With No ResponseJuly 7th - Left Voicemail in regards to her card declining.July 8th - Left Voicemail in regards to her card declining.July 9th - Left Voicemail & Sent EmailJuly 13th - Left Voicemail & Sent Another EmailJuly 14th - Left Voicemail in regards to her card declining.July 17th - Left Voicemail in regards to her card declining.July 20th - Left Voicemail & Sent Another EmailJuly 21st - Left Voicemail in regards to her card declining.July 22nd - Card was automatically Re-Ran By our Merchant and went through. Still have yet to hear from [redacted] in regards to her billingSept 4th, we called [redacted] and finally got in touch with her and got an updated card.Oct 4th, 2015 - Card declined and We called her with no response.Oct 7th - We emailed her in regards to her card declining.Dec 4th - Card Declined and Now Shes 2 Months Past DueDec 4th - Left Voicemail in regards to her account and card declining.Dec 7th - Left A Voicemail in regards to her account and card declining.Dec 9th - We sent a email about her past due account.Dec 10th - Called and Left A  Voicemail.Dec 15th- Called and Left A VoicemailDec 17th - Called and left a voicemail & sent a emailDec 21st- Sent another emailDec 23rd - We called and left a voicemailDec 30th - Called and left a voicemailJan 4th 2016 - Her Card Declined and now 3 months past due.Jan 7th - we email her in regards to her account now being 3 months past due.Jan 11th - Called and left a voicemailJan 15th - Called and left a voicemail & sent a emailJan 20th - Sent a emailJan 22nd - Sent a emailJan 27th - Sent a emailFeb 2nd - Sent a emailFeb 4th - Card Declined again, now 4 months past due and we disabled the IDX, please note website was still live, but the IDX was disabled till account was current.Feb 4th - Called and left a voicemail with her, letting her know her website is still live, but we have now disabled the IDX and that she would continue to get billed until she calls us.March 4th - Billing DeclinedApril 24th - The owner called her, they did a lot of work together and he was surprised to hear that she of all people has not paid and has fallen off the face of the earth. He called and got her on the phone, she stated that since her card was stolen that she figured that since she has not paid us we would stop charging her.He stated that was not the case and we have been trying to reach out to her not only by phone but by email as well. She stated she would like to bring her account current and to call her back.We called her back later that day and no answer. We emailed her on April 21st as well, with no response.April 25th - Called and left voicemailApril 26th - Called and left Voicemail Twice.April 27th - Called and left voicemail & emailed herApril 29th - Called and left voicemailMay 2nd - Called and left voicemail & emailedMay 3rd - Called and left voicemailMay 4th - Billing declined and we called her, and sent a email, now 5 months past due.May 10th - We emailed her - We had a tracking email on this email to make sure she was getting the email. When a email is opened it lets us know. [redacted] not only received the email but opened as well but we never heard from her.May 11th - left her a voicemailMay 17th - Left a voicemailMay 19th - Left a voicemailMay 20th - Called but did not leave a voicemailJune 4th- Card Declined and is now 6 months past due.Please note, at this point, we turned the 6 months of overdue hosting over to collections.  You will also see that she then changed over her DNS (domain name servers) to point to another provide in July of 2016.We would like to note, her website was never shut down and was live, on the internet they whole time, until she changed over her DNS recorder to point to another website provider. We indeed have proof and can provide that proof. Since June 2016 we have not called nor emailed [redacted] since we has turned this over to a collections agency. At this point it is out of our hands. We have tried to not only call her, but email her as well. [redacted] has had many opportunities to call in and cancel her account but thought that ignoring H&H that it would just all go away. We're sad to lose [redacted] as she had been with H&H since Jan 2013. We also have signed Terms & Conditions from [redacted]. In the terms & conditions it clearly stats that we are month to month and that if you want to cancel we require a 30 day verbal notification. In this case, [redacted] failed to do so and she clearly stating in her complaint that she thought that because she card was stolen, that all her responsibilities and commitments were null and void. Had [redacted] called us back and, or emailed us letting us know she would like to cancel, we would have canceled her out and none of this would have occurred.

I'm writing in...

response to [redacted] email and complaint about H&H Real Estate Media.
We have had many problems with [redacted]'s account and her being past due on multiple occasions. When a clients monthly billing declines, H&H sends out a email the day the card declines as well as give our clients a call. We are aware that things come up from time to time and if a client needs help or time to pay, we are willing to work with them.
In this case, [redacted] failed to respond to any of our emails and calls. Below, is a timeline and notes kept on [redacted]'s account.
July 4th 2015 - Card Declined. July 4th - We Emailed & Called With No ResponseJuly 7th - Left Voicemail in regards to her card declining.
July 8th - Left Voicemail in regards to her card declining.July 9th - Left Voicemail & Sent EmailJuly 13th - Left Voicemail & Sent Another EmailJuly 14th - Left Voicemail in regards to her card declining.July 17th - Left Voicemail in regards to her card declining.July 20th - Left Voicemail & Sent Another EmailJuly 21st - Left Voicemail in regards to her card declining.July 22nd - Card was automatically Re-Ran By our Merchant and went through. Still have yet to hear from [redacted] in regards to her billing
Sept 4th, we called [redacted] and finally got in touch with her and got an updated card.
Oct 4th, 2015 - Card declined and We called her with no response.Oct 7th - We emailed her in regards to her card declining.Dec 4th - Card Declined and Now Shes 2 Months Past DueDec 4th - Left Voicemail in regards to her account and card declining.Dec 7th - Left A Voicemail in regards to her account and card declining.Dec 9th - We sent a email about her past due account.Dec 10th - Called and Left A  Voicemail.Dec 15th- Called and Left A VoicemailDec 17th - Called and left a voicemail & sent a emailDec 21st- Sent another emailDec 23rd - We called and left a voicemailDec 30th - Called and left a voicemail
Jan 4th 2016 - Her Card Declined and now 3 months past due.Jan 7th - we email her in regards to her account now being 3 months past due.Jan 11th - Called and left a voicemailJan 15th - Called and left a voicemail & sent a emailJan 20th - Sent a emailJan 22nd - Sent a emailJan 27th - Sent a emailFeb 2nd - Sent a emailFeb 4th - Card Declined again, now 4 months past due and we disabled the IDX, please note website was still live, but the IDX was disabled till account was current.
Feb 4th - Called and left a voicemail with her, letting her know her website is still live, but we have now disabled the IDX and that she would continue to get billed until she calls us.
March 4th - Billing Declined
April 24th - The owner called her, they did a lot of work together and he was surprised to hear that she of all people has not paid and has fallen off the face of the earth. He called and got her on the phone, she stated that since her card was stolen that she figured that since she has not paid us we would stop charging her.
He stated that was not the case and we have been trying to reach out to her not only by phone but by email as well. She stated she would like to bring her account current and to call her back.
We called her back later that day and no answer.
We emailed her on April 21st as well, with no response.
April 25th - Called and left voicemailApril 26th - Called and left Voicemail Twice.April 27th - Called and left voicemail & emailed herApril 29th - Called and left voicemailMay 2nd - Called and left voicemail & emailedMay 3rd - Called and left voicemailMay 4th - Billing declined and we called her, and sent a email, now 5 months past due.May 10th - We emailed her - We had a tracking email on this email to make sure she was getting the email. When a email is opened it lets us know. [redacted] not only received the email but opened as well but we never heard from her.
May 11th - left her a voicemailMay 17th - Left a voicemailMay 19th - Left a voicemailMay 20th - Called but did not leave a voicemailJune 4th- Card Declined and is now 6 months past due.
Please note, at this point, we turned the 6 months of overdue hosting over to collections.  You will also see that she then changed over her DNS (domain name servers) to point to another provide in July of 2016.
We would like to note, her website was never shut down and was live, on the internet they whole time, until she changed over her DNS recorder to point to another website provider. We indeed have proof and can provide that proof.
Since June 2016 we have not called nor emailed [redacted] since we has turned this over to a collections agency. At this point it is out of our hands. We have tried to not only call her, but email her as well. [redacted] has had many opportunities to call in and cancel her account but thought that ignoring H&H that it would just all go away. We're sad to lose [redacted] as she had been with H&H since Jan 2013. We also have signed Terms & Conditions from [redacted]. In the terms & conditions it clearly stats that we are month to month and that if you want to cancel we require a 30 day verbal notification. In this case, [redacted] failed to do so and she clearly stating in her complaint that she thought that because she card was stolen, that all her responsibilities and commitments were null and void. Had [redacted] called us back and, or emailed us letting us know she would like to cancel, we would have canceled her out and none of this would have occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Well Revdex.com of San Diego, I hope you keep this company at a close watch and keep my file in reach for more complaints that will be coming your way.   Or, better yet, send in a decoy!  What reputable company gives you 24hrs to cancel if you are not happy?   Yes, I agreed to their contract based on the promises that [redacted] assured me would be the best for my business.   Not one of his promises came through and I asked to cancel with [redacted] on Sept. 2nd.    In my 35 years as a licensed realtor,  I have never had a complaint against me and have never filed a complaint against a company.   I tell the truth and Integrity is my middle name.   My last web site company has had my account for over 10 yrs..   A contract has two parts.  It is an agreement between two parties.  I promised to pay you for a service which has not been completed as  promised.   I deserved A REFUND.     Maybe you need to go back to the tapes of [redacted]'s promises to follow through personally with me.   He promised he could move my photos from my current site, No problem...   [redacted] and [redacted] had no idea of the promises [redacted] made to me.  [redacted] told me whatever it took to get me to agree and once I agreed, what a nasty , unprofessional sales representative evolved.    After  sending them new photos, 2 were loaded, cropped off and was extremely unprofessional looking.   Nothing was going as promised after 2 weeks into this process and after [redacted] screamed at me,  I realized this company was not reputable.  I would love for the Revdex.com to call their bluff  and listen to  the conversation with [redacted] screaming at me from his cell phone in a very demeaning tone.  Maybe they didn't save this tape? My broker and I  decided not to allow them access to the MLS codes after he treated me so rudely and al I wanted to do was get away from these liars.  I deserve a refund because their service was not even close to the promises they agreed to as their part of the contract.   Sincerely, [redacted]

Please see responses below to Ms. [redacted]'s...

complaints:
Denise [redacted] purchased our services on 08/14/2015. Her sales representative was [redacted]. During the sign up process, while client is checking out on our website, they are required to agree to the Terms and Conditions before being able to process their payment. Ms. [redacted] did indeed agree to the Terms and Conditions, which state that they are committing to a 90 day contract when they initially come on board. You will see in the two attachments that we have a screenshot of the IP Address that was used to agree to the Terms and Conditions, as well as the location of the IP Address, which is in Utah (please note, we are in San Diego, Ca).We also have the whole sales presentation recorded and not only did [redacted] (the sales representative) let her know of this 90 day contract, but our Sales Manager, [redacted], was also on the phone call and spoke with her before she made the purchase. All of our clients also have a 48 hour right of rescission from the day they come on board to receive a full refund of their money. Ms. [redacted] did not email, or call us to cancel her services within that 48 hour time period, which makes her ineligible for a refund of her money. When Ms. [redacted] came on board with our company, her sales representative even gave her his personal cell phone number. This tells you that we always make ourselves available to our clients whether in the office or not.
Ms. [redacted] stated that [redacted] promised her that the site would be ready to go within 2 weeks, which was true. Her website was built and ready to go on our end. The only thing we needed from Ms. [redacted] was for her to complete the IDX instructions that are required by her board. Every real estate agent that has ever had a website knows that in order to get an IDX feed, they are required to follow instructions from their MLS board, which we provided to Ms. [redacted] on the same day she signed up. We cannot do this on behalf of any client because MLS boards will only accept signatures from their members. She also stated she was not happy with the photos that were added to the website, however, we use stock images for all of our websites and let the clients know that if they would like to switch them out, they can send us any photos they would like. The photos takes seconds to change.
When Ms. [redacted] called her sales representative ([redacted]) to voice her frustrations about having to follow a few simple instructions from her MLS board, he never at any point raised his voice. In fact, it was the other way around. We also have that conversation recorded. When one of our Customer Service Managers, [redacted], called her to try and solve Ms. [redacted]’s frustrations, she was repeatedly calling us con artists and frauds and said we would not get another dime out of her for the 90 day contract the she agreed to. Mr. [redacted] did indeed let her know that if her payments go delinquent, the balance on her account would default to collections. This is a policy that us, as well as all other website companies have.
In regards to Ms. [redacted]'s comments on us being "savvy cons", condescending and arrogant, we are a very reputable company and take pride in the product we provide to our clients. We have a great track record and will continue to do so. Based on the documentation and recorded phone calls with Ms. [redacted], we have enough evidence to back up our decision not to refund Ms. [redacted]’s initial investment and hold her to the 90 day contract that she was told about and agreed to before submitting her payment. If we were at all wrong in this situation, we would hold ourselves accountable, however, everything Ms. [redacted] states we promised, or did not disclose is false.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Well Revdex.com of San Diego, I hope you keep this company at a close watch and keep my file in reach for more complaints that will be coming your way.   Or, better yet, send in a decoy!
  What reputable company gives you 24hrs to cancel if you are not happy?   Yes, I agreed to their contract based on the promises that [redacted] assured me would be the best for my business.   Not one of his promises came through and I asked to cancel with [redacted] on Sept. 2nd. 
  In my 35 years as a licensed realtor,  I have never had a complaint against me and have never filed a complaint against a company.   I tell the truth and Integrity is my middle name.   My last web site company has had my account for over 10 yrs..
  A contract has two parts.  It is an agreement between two parties.  I promised to pay you for a service which has not been completed as  promised.   I deserved A REFUND.    
 Maybe you need to go back to the tapes of [redacted]'s promises to follow through personally with me.   He promised he could move my photos from my current site, No problem...   [redacted] and [redacted] had no idea of the promises [redacted] made to me. 
 [redacted] told me whatever it took to get me to agree and once I agreed, what a nasty , unprofessional sales representative evolved. 
  After  sending them new photos, 2 were loaded, cropped off and was extremely unprofessional looking.   Nothing was going as promised after 2 weeks into this process and after [redacted] screamed at me,  I realized this company was not reputable.
 I would love for the Revdex.com to call their bluff  and listen to  the conversation with [redacted] screaming at me from his cell phone in a very demeaning tone.  Maybe they didn't save this tape?
 My broker and I  decided not to allow them access to the MLS codes after he treated me so rudely and al I wanted to do was get away from these liars. 
I deserve a refund because their service was not even close to the promises they agreed to as their part of the contract.  
Sincerely, [redacted]

Mr. [redacted] was never a client of H&H Real Estate Media, Inc. He was a client of Agent [redacted], Inc. They are two separate companies and two different products. We cannot respond to this complaint due to Mr. [redacted] never being a client of ours. He has the wrong business.

Please see responses below to Ms. [redacted]'s complaints:Denise [redacted] purchased our services on 08/14/2015. Her sales representative was [redacted]. During the sign up process, while client is checking out on our website, they are required to agree to the Terms and Conditions before being able to process...

their payment. Ms. [redacted] did indeed agree to the Terms and Conditions, which state that they are committing to a 90 day contract when they initially come on board. You will see in the two attachments that we have a screenshot of the IP Address that was used to agree to the Terms and Conditions, as well as the location of the IP Address, which is in Utah (please note, we are in San Diego, Ca).We also have the whole sales presentation recorded and not only did [redacted] (the sales representative) let her know of this 90 day contract, but our Sales Manager, [redacted], was also on the phone call and spoke with her before she made the purchase. All of our clients also have a 48 hour right of rescission from the day they come on board to receive a full refund of their money. Ms. [redacted] did not email, or call us to cancel her services within that 48 hour time period, which makes her ineligible for a refund of her money. When Ms. [redacted] came on board with our company, her sales representative even gave her his personal cell phone number. This tells you that we always make ourselves available to our clients whether in the office or not. Ms. [redacted] stated that [redacted] promised her that the site would be ready to go within 2 weeks, which was true. Her website was built and ready to go on our end. The only thing we needed from Ms. [redacted] was for her to complete the IDX instructions that are required by her board. Every real estate agent that has ever had a website knows that in order to get an IDX feed, they are required to follow instructions from their MLS board, which we provided to Ms. [redacted] on the same day she signed up. We cannot do this on behalf of any client because MLS boards will only accept signatures from their members. She also stated she was not happy with the photos that were added to the website, however, we use stock images for all of our websites and let the clients know that if they would like to switch them out, they can send us any photos they would like. The photos takes seconds to change.When Ms. [redacted] called her sales representative ([redacted]) to voice her frustrations about having to follow a few simple instructions from her MLS board, he never at any point raised his voice. In fact, it was the other way around. We also have that conversation recorded. When one of our Customer Service Managers, [redacted], called her to try and solve Ms. [redacted]’s frustrations, she was repeatedly calling us con artists and frauds and said we would not get another dime out of her for the 90 day contract the she agreed to. Mr. [redacted] did indeed let her know that if her payments go delinquent, the balance on her account would default to collections. This is a policy that us, as well as all other website companies have. In regards to Ms. [redacted]'s comments on us being "savvy cons", condescending and arrogant, we are a very reputable company and take pride in the product we provide to our clients. We have a great track record and will continue to do so. Based on the documentation and recorded phone calls with Ms. [redacted], we have enough evidence to back up our decision not to refund Ms. [redacted]’s initial investment and hold her to the 90 day contract that she was told about and agreed to before submitting her payment. If we were at all wrong in this situation, we would hold ourselves accountable, however, everything Ms. [redacted] states we promised, or did not disclose is false. Thank you

Review: [redacted] at H & H Media Group promised me that he would have my new web site up and running within 2 wks. with a current IDX feed from my MLS board in Utah showing all my current listings. He promised me that there would no required work on my part. He promised me that he would help me through the process and I could call his cell at anytime. He charged my [redacted] with $325. on 8-14-15. He turned my file over to a processor, [redacted], who had no idea of the promises [redacted] sold me. [redacted] screamed and yelled at me after I expressed my frustration of the 3 hrs. at my computer trying to put this web site together with the requirements form [redacted]. I had to hang up on him because he was screaming at me. They then proceeded to tell me that my Broker and I must give them our codes to access the MLS system here in Utah. After their rudeness, we were not wiling to share any information with them. After 7 days of complete frustration with the pictures on my sample site embarrassing, I told [redacted] that I did not want to proceed with their company and to have his manager/owner call me. I heard nothing for a week and I still do not have a web site. Yesterday, [redacted], the manager that returned from vacation, informed me that he refused to refund my money. [redacted] never disclosed that they locked me in to a 3 month contract and Mr. [redacted] told me yesterday that he would send me to collections for the additional 3 months. They have been extremely condescending, arrogant and in 35 yrs. as a top producer selling real estate in Utah, I have never been treated so rudely with so many lies. I have never felt so compelled to write a letter of this nature. This company needs to be investigated. They are very savvy cons and I am confident that I am not the only realtor that has experienced their lies.Desired Settlement: Refund my $ 325.00 . Discontinue the change in attitude once you have the money and disclose to your client that they are committed to a 3 month contract.

Business

Response:

Please see responses below to Ms. [redacted]'s complaints:Denise [redacted] purchased our services on 08/14/2015. Her sales representative was [redacted]. During the sign up process, while client is checking out on our website, they are required to agree to the Terms and Conditions before being able to process their payment. Ms. [redacted] did indeed agree to the Terms and Conditions, which state that they are committing to a 90 day contract when they initially come on board. You will see in the two attachments that we have a screenshot of the IP Address that was used to agree to the Terms and Conditions, as well as the location of the IP Address, which is in Utah (please note, we are in San Diego, Ca).We also have the whole sales presentation recorded and not only did [redacted] (the sales representative) let her know of this 90 day contract, but our Sales Manager, [redacted], was also on the phone call and spoke with her before she made the purchase. All of our clients also have a 48 hour right of rescission from the day they come on board to receive a full refund of their money. Ms. [redacted] did not email, or call us to cancel her services within that 48 hour time period, which makes her ineligible for a refund of her money. When Ms. [redacted] came on board with our company, her sales representative even gave her his personal cell phone number. This tells you that we always make ourselves available to our clients whether in the office or not. Ms. [redacted] stated that [redacted] promised her that the site would be ready to go within 2 weeks, which was true. Her website was built and ready to go on our end. The only thing we needed from Ms. [redacted] was for her to complete the IDX instructions that are required by her board. Every real estate agent that has ever had a website knows that in order to get an IDX feed, they are required to follow instructions from their MLS board, which we provided to Ms. [redacted] on the same day she signed up. We cannot do this on behalf of any client because MLS boards will only accept signatures from their members. She also stated she was not happy with the photos that were added to the website, however, we use stock images for all of our websites and let the clients know that if they would like to switch them out, they can send us any photos they would like. The photos takes seconds to change.When Ms. [redacted] called her sales representative ([redacted]) to voice her frustrations about having to follow a few simple instructions from her MLS board, he never at any point raised his voice. In fact, it was the other way around. We also have that conversation recorded. When one of our Customer Service Managers, [redacted], called her to try and solve Ms. [redacted]’s frustrations, she was repeatedly calling us con artists and frauds and said we would not get another dime out of her for the 90 day contract the she agreed to. Mr. [redacted] did indeed let her know that if her payments go delinquent, the balance on her account would default to collections. This is a policy that us, as well as all other website companies have. In regards to Ms. [redacted]'s comments on us being "savvy cons", condescending and arrogant, we are a very reputable company and take pride in the product we provide to our clients. We have a great track record and will continue to do so. Based on the documentation and recorded phone calls with Ms. [redacted], we have enough evidence to back up our decision not to refund Ms. [redacted]’s initial investment and hold her to the 90 day contract that she was told about and agreed to before submitting her payment. If we were at all wrong in this situation, we would hold ourselves accountable, however, everything Ms. [redacted] states we promised, or did not disclose is false. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Well Revdex.com of San Diego, I hope you keep this company at a close watch and keep my file in reach for more complaints that will be coming your way. Or, better yet, send in a decoy! What reputable company gives you 24hrs to cancel if you are not happy? Yes, I agreed to their contract based on the promises that [redacted] assured me would be the best for my business. Not one of his promises came through and I asked to cancel with [redacted] on Sept. 2nd. In my 35 years as a licensed realtor, I have never had a complaint against me and have never filed a complaint against a company. I tell the truth and Integrity is my middle name. My last web site company has had my account for over 10 yrs.. A contract has two parts. It is an agreement between two parties. I promised to pay you for a service which has not been completed as promised. I deserved A REFUND. Maybe you need to go back to the tapes of [redacted]'s promises to follow through personally with me. He promised he could move my photos from my current site, No problem... [redacted] and [redacted] had no idea of the promises [redacted] made to me. [redacted] told me whatever it took to get me to agree and once I agreed, what a nasty , unprofessional sales representative evolved. After sending them new photos, 2 were loaded, cropped off and was extremely unprofessional looking. Nothing was going as promised after 2 weeks into this process and after [redacted] screamed at me, I realized this company was not reputable. I would love for the Revdex.com to call their bluff and listen to the conversation with [redacted] screaming at me from his cell phone in a very demeaning tone. Maybe they didn't save this tape? My broker and I decided not to allow them access to the MLS codes after he treated me so rudely and al I wanted to do was get away from these liars. I deserve a refund because their service was not even close to the promises they agreed to as their part of the contract. Sincerely, [redacted]

I hired H&H Real Estate Media, Inc. to construct a website for $69.95 a month. I signed on for three months in August of 2015. Then was talked into another program of theirs for an extra three months for another $50 beginning in October of 2015. When I decided to cancel, I kept getting no response, their analytics portion was down for awhile and it just wasn't feasible. This is where the problem started. They told me I had to hold to the contract, which I did and give them the full three months. Paid them the extra three months, the last month being December 2015. I was just hit again (February 4, 2016), apparently they said that I didn't give them my 30 day notice which they failed to even mention in our heated discussion in December. The owner has been rude to say the least, not a good business person at all.

Review: I was contacted by H and H Real Estate Media, Inc in regard to my Real Estate Web Site. I had previously been with Ihouse Web Solutions. My first question before I agreed to change my working Web site was "Do you have my IDX link avail?" they assured me that they did and we continued talking about a change of my provider at the time. The only reason I agreed to change was the fact that my IDX link would be a part of this website. This is the link thru our MLS system that allows buyers to search for homes.After they built my site they informed me that my IDX was NOT available after all. They told me that they would refund my money but one year later they have not done so and today they finally told me they have no intentions of doing so. Again, I would not have discontinued a web site for another one if it would not funtion in the capacity for which a Realtor would use it. I would like my money refunded.Desired Settlement: I would like the money refunded to the credit card they charged me from. They do have the records as of today when I was told I would not get a refund. Thank You.

Business

Response:

This complaint has been resolved between Ms. [redacted] and H&H Real Estate Media.H&H came to an agreement with Ms. [redacted] on 04/15/2015 that she would be refunded all monies paid to H&H in return for her to remove this Revdex.com complaint.Here is an email from Ms. [redacted] on 04/15/2015: "I have removed the Facebook post and will mark resolved with the Revdex.com as soon as I get my refund thanks."Client originally purchased our services with an expectation that she would be getting an IDX search for her website, which was not fulfilled due to her board charging too much money for it to be built. Ms. [redacted] did not want to pay her board for this, so she had decided not to proceed with our services. We agreed that the money should be refunded to her due to H&H not knowing her board charged a significant amount of money for her to receive what she was originally sold by H&H. Client stated that she would indeed remove this complaint once she received the refund check from us and it cleared through her bank. Her refund check cleared on 04/23/2015. This case has been resolved.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,