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H & M Furniture And Appliances

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Reviews H & M Furniture And Appliances

H & M Furniture And Appliances Reviews (2)

Review: I purchased a refrigerator on 03/19/2014. They made the delivery the next day on the 20th by the 21st at 6 am I noticed that it caused an electric outage, when I called them at 9 I was told to call back.... numerous times after calling back I as connected to the "owner" who stated that he would have someone come by to check it out. they never came nor did they pick up my phone calls after that. I then went to the store the owner and an employee advised and assured me that they would pick up the refrigerator on monday the 24 from 2-4 p.m

I called many times. I got hung up on, spoke to in a horrible manner and once again the employee assured me that they were running late and would be at my house before the end of the business day which was at 8 p.m. Since I was hung up on when I called at 4:30 p.m. I waited till 7:45 p.m. to call again, The phone was busy for about 5 or 6 minutes. I called about 8 times ( till 8 p.m.) I was never able to get in contact with them.

Honestly I do not think that was professional of them. It isn't right that I paid for something that does not work. And not to mention I lost all the food I had in there. Everything went bad. They stated before I paid for it hat if I had any issues that they would either fix the problem or replace. When I went in person they agreed that they would refund me back the money since it caused so many problems with the electricity and lost all my money on food. They should be able to run a business like this with all these disgruntle employees as well as the owner.Desired Settlement: I hope that they do not continue to run a business like this and that they also refund me back my money as they stated they would.

Business

Response:

?I am writing this letter in reference to the customer purchased a refrigerator on 3/19/14 and she complained about a shortage in her outlet so she decided that she did not want the appliance any longer. So the very next day we refunded her money and picked up the refigerator

Consumer

Response:

Review: 9982502

I did not receive it back the next day. It took them over 2 days. I had an appointment to have the refrigerator picked up by 2 pm, after I called once I was advised very rudely may I add that they were running late. This was around 3ish. By 5 I called back I was then advised again that they were running late and was even hung up on in the middle of my sentence. They did not call until after 11 pm.which I have proof of if needed.it wasn't until the next day that they arrives to pick it up and refund me back the money for the purchase that I made which ruind my sockets

And they were late as well. And was not refund the total

Review: I purchased a refrigerator from this business and the refrigerator doesn't work. I asked the owner of the business to fix it three times since I purchased a week ago. He says I will be by but never comes. The last time I spoke with him he hung the phone up on me after I called him to tell him that my refrigerator still isn't fixed and no one is at the home. He doesn't try to make amends on fixing the product and is selling broken items. I said I wanted my money back and still haven't heard anything.Desired Settlement: I would like for him to come and pick up the refrigerator he sold me and a refund of my money for the refrigerator and the delivery fee.

Business

Response:

The consumer puchased a refrigerator on 10-21-13.The rerigerator was not working properly so on 11-2-13 we serviced and fixed the problem. The refrigerator is now working properly

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Description: Appliances - Major - Dealers

Address: 396 Springfield Avenue, Newark, New Jersey, United States, 07103

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