H. B. Fuller Company

Good Afternoon [redacted], We received your e-mail regarding customer [redacted].  We are addressing Mr. [redacted]’s concerns through our normal process.  We have an open case in our complaint tracking system Case Number: [redacted].  Mr. [redacted] has this case number.  He is welcome to...

call ###-###-#### (Technical Support Line) and check on the status of the case anytime.  We are currently investigating and gathering additional information so as to make a solid decision on how to answer the Mr. [redacted]’s concern.   Currently our R&D area is reviewing some data concerning the case.  We should have some additional information for Mr. [redacted] later this week.  I will update again when I have more information. Sincerely Holly [redacted] Customer Service Manager HB Fuller Construction Products ###-###-####