H D Lawncare

Initial Business Response /* (1000, 12, 2016/06/10) */
Customer was informed of minimum charge ($50) when rifle was checked inDue to damage to bolt head, the gun was not repairableEvery attempt to secure new parts for this discontinued model was unsuccessfulThe ablength of time was
due to staff repeatedly checking surplus parts warehouses for new inventoryGunsmith declined to reassemble and return the rifle in firing condition due unsafe condition
Initial Consumer Rebuttal /* (3000, 14, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the rifle could not be fired how would be unsafe to assemble? If that is their attitude we will not buy any more guns from themThere is plenty on other local shops to deal with
Final Business Response /* (4000, 16, 2016/06/11) */
The rifle could be assembled and firedDue to the (Unsafe) enlarged rivet hole in the extractor area, the bolt head could fail at any time releasing hot gas and/or metal fragment into the face of the operatorFor the safety of the current and future owners we will not entertain the idea of reassemblyThis model requires specialized equipment for disassembly and the original bill was reduced from $down to the minimum bench fee before the customer was contacted