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H. G. Rhodes

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H. G. Rhodes Reviews (3)

The date of sale for this account is July 8, Rhodes reports all accounts to the three credit bureaus no later than the 10th of the following month, for the previous month's activitiesRhodes has a tool with [redacted] that allows us to check the individual account as it appears on the customer's credit report to confirm how it is being reportedOn December 18, as [redacted] stated, I pulled such a report and confirmed that the last time the account was updated was in July I was also able to confirm that [redacted] 's account has been included in the file we send to the credit bureaus every month since July, the last one being November This confirms we have been reporting her account without interruption As I explained to [redacted] , when she purchased the vehicle, her credit report had a freezeThis means in order for a new account to be updated she needed to give her authorization Once opened, our account was able to update in her credit report for an entire year without issueFor some reason the credit bureaus have been rejecting our credit file for her account since July I have inquired with [redacted] about the matter and I am awaiting a responseWe have also sent a manual update via [redacted] Other than that, there is nothing else we can do to "fix" the issue as [redacted] demandsWe have no control of why a file gets rejected by the credit bureausI have explained to [redacted] that the best thing to do is for her is to contact the credit bureaus directly to see if she can get a faster response [redacted] regulations give consumers the right to dispute any inaccuracies on their credit report [redacted] has refused to do thisShe instead insists there's something we're refusing to doShe states the reason the file is being rejected is because of an address discrepancyHowever, an address discrepancy is not a reason for a credit bureau to reject a fileAnd even if it was, the account reported without incident for a yearSomething happened after July that is causing this file to be rejected, and [redacted] refuses to inquire directly with the Bureaus and is refusing to wait until we get a proper response from [redacted] I was in the middle of explaining this when she hung up on me.We by all means are not refusing to report under ***On the contraire, we are trying everything within our power to fix the situationUnfortunately this is a complex issue that will need [redacted] 's patience and may even need her direct involvement if the issue has anything to do with her freezing her credit report or any other action on her behalf.Once we get a response from [redacted] we will be sure to contact [redacted] and update her on the situation.Alex P***Credit Manager

From: [redacted] Sent: Wednesday, November 12, 2:PM To: drteam Subject: ID# [redacted] Good afternoon, This is a respond on regards complaint # [redacted] Mr [redacted] *** bought his vehicle with us on 6/14/ On May 19th, Mr [redacted] called in the office after being notify by his bank about overdraft fees on his accountMr [redacted] had made a payment in person at one of our locations days prior and apparently on the due date our automatic system attempted to withdraw his account for his payment couple of timesEven though the bank didn’t pay for the payment or we didn’t received a double payment the bank decided to charge Mr [redacted] for NSF Mr [redacted] talked to one of our previous managers and agreed on sending him a check for the bank feesUnfortunately this Manager left the company a few months ago and we didn’t fulfill the promise made to Mr [redacted] on time I talked to Mr [redacted] yesterday about the incident and explained the reason for our broken commitmentWe have agreed on refunding him NSF fees for the total amount of $ Since Mr [redacted] is in the process on changing resident we are waiting on his last instructions for sending his refund either via regular mail to the address he specify or apply the funds to his account payments I called Mr [redacted] two times today, one at 11:a.mand another one around 2:p.mI had left voicemail messages and I am sure as soon as he gets a time he will give us a call back with instruction Mr [redacted] account has not been in automatic payment since May I have attached the payment history of Mr [redacted] Regards, [redacted] | Sales and Finance Director [redacted]

Ms [redacted] There are accounts involved in this case1) [redacted] ***This was the original vehicleAs you correctly stated, due to mechanical issues, we decided in good faith to switch you out of it2) That account was closed and [redacted] was openedYou paid for about months and then the vehicle was wrecked and deemed a total lossThe insurance you had with us paid $which was the Actual cash value of the vehicle at the time of the accident, and your balance at the time was $13,There was a remaining balance of $that was unpaid and written offThis is what triggered that account being reported negatively on the credit bureausIt was not mis-reported as a result of a mistakeSee attached document - it is [redacted] verification of how the accounts are currently being reportedIn regards to any mis reporting, we can confirm that all accounts are being reported accuratelyHowever, we are willing again to do a good will adjustment and report the account closed, but in good standing, if you are willing to consider this matter closed satisfactorily with the Revdex.com.Please let us know if this will address your concerns and we will then submit the necessary corrections to the credit bureaus.Alex P***Credit ManagerRhodes Auto [email protected]

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