[redacted] brought in his [redacted] on 12/9/with the concern that the drivers window was stuck in the door after he rolled it downAfter our licensed technician diagnosed the problem the customer was notifiedAt that time, [redacted] was also notified by our Service Advisor of the results from the free, complementary multipoint inspection that Dulles Motorcars preforms on every vehicle that is brought into our shopWhen [redacted] was notified of the items(*)found and the cost of all repairs, [redacted] declined everything but the repair of his windowAs a certified [redacted] Dealer we use [redacted] products that we can back 100%We will not, and do not, use third party products [redacted] was given a detailed, broken down receipt stating what he was charged.Front Door Regulator $153.26Labor $318.00Oil Change $29.29Oil filter $15.00Shop Supplies $10.91Sales Tax $11.61Total of $538.07At this time we also ordered a warranty recall item (wireless ignition node module) for his vehicle [redacted] is probably correct that he could have purchased a third party part for a lower cost than the [redacted] productAs I have not researched aftermarket parts to look at costs, we are not in the business of using aftermarket itemsWe have certified licensed technicians that use [redacted] parts approved by [redacted] themselves[redacted] has asked for a refund that he approvedWe also did not charge [redacted] for a diagnostic feeWe provided [redacted] with the service that he requested along with a FREE multipoint inspection so he understands the true needs of his vehicle[redacted] declined repairs from [redacted] .Air Filter Dirty $40Power Steering Fluid Dirty $170Transmission Fluid Dirty $285Spark Plugs and wires $450Lower intake gasket leaking $580Radiator leaking $970Oil pan leaking $365Right front axle sliding grease $790Front motor mount broken $270Tires $435Alignment $90Exhaust leak $
No I was not provided any paperwork stating that the rebate was given I was only verbally told that there was a rebate to cover the negative Equity on my previous car I had told him many times expressing my concern when AJ Was saying that it would be fine that it would work outBut he never told me about all the random nonsense he added in for the new car to cover negative Equity
Dulles Motorcars is transparent in all of our transactions Our Business Manager explained to [redacted] how the loan process works and that he would not get approved for the loan on his own [redacted] then had his mother come in and co-sign for himWe provide the bank with all of the information they need to process the loan requestThis includes pay stubs, provided to us by the consumerWe do not nor did not ask our customer to lie to a bank At one point, [redacted] did question our Business Manager regarding a $9,rebate, as he thought it was not given to him [redacted] was given a $9,rebate which essentially zeroed out his negative equity of $9, We have multiple texts back and forth from [redacted] and our Business ManagerMany were from [redacted] asking the status of his loan and many from our Business Manager updating [redacted] on the status of his loan Once [redacted] ’s loan was approved we essentially had no further contact with him up until 9/27/when [redacted] sent our Business Manager a text saying he wanted to return the vehicleThen this complaint was made
The complaintant left a voicemail earlier today asking if we could set up a time to speak about thisI called back and left a voicemail to set up a time to meetThe complaintant knew the sunroof was being put in her vehicle on the day she came inThe complaintant knew that the cost of the sunroof was $The cost was not added on to the bill by our mistakeThe Warranty issue with the locks have nothing to do with the price of the sunroof or the complaintant not paying for the sunroofThe locks would have been fixed by now but the complaintant told us that she was taking her vehicle to another dealership to have this taken care of
The complainant purchased a [redacted] on 2/24/ from Dulles MotorcarsThe complainant called back on 2/25/and said she just realized her vehicle did not have a sunroof in it like her husbands(which was purchased recently as well) the sales manager told the complainant we have a company that does sunroof installations and we would be willing to give her our cost for thisThe complainant was quoted $for the sunroof and we set up an appointment with serviceThe complainant was also having sidesteps installed and had issues with her door locks so it was to be in for service at our location as wellon the day of the appointment the complainant was asked by our service advisor if the items she was having done were part of her deal and she said she was taking care of the sidestepsUsually when a customer purchases a vehicle the aftermarket accessories would have already been paid for in the deal so this was a little bit of a unique situation When the service advisor took the work order to the cashier it showed only the side steps pricing on it which we also gave the customer a $gift card to use towards that as wellWhen we did get the bill back from the installer we noticed we misquoted the complainant saying our cost would be $when it actually cost us $but we understand we quoted $and Dulles Motorcars would pay the differenceWhen the accounting department realized the sunroof was not paid for and was accidently put in as internal on the bill we contacted the complainant to let her know we made a mistake and would like to collect the paymentThe complainant stated her bill said internal so that’s why she didn’t pay for itWe asked for the agreed upon payment and she did not want to pay for it and said she would have paid for it if it was on the bill but it wasn’t on the billWe do have the invoice for this if she would like a copy With the $dollars we gave as gift cards for the sidesteps and the $more we paid for the sunroof to be installed we have already put $towards the accessories the customer decided to purchase herself after her car deal was finalIf the complainant would like to come by and pay for the sunroof we do have the invoice available for herWe understand our service department thought this was included in the deal and did the work order incorrectly but we still need to receive the agreed upon payment as this was not included in the car deal v
From: [redacted] ***< [redacted] @***.com>Date: Thu, Jun 30, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] is very disappointing I feel that the Revdex.com is biased towards businesses, and has done next to nothing to assist me I gave a detailed dispute to the business' response which you just ignored and did nothing about You are as much help as Dulles Motorcars was in assisting me with this issue There appears to be no point in taking this much time to write up a complaint!
[redacted] brought in his [redacted] on 12/9/with the concern that the drivers window was stuck in the door after he rolled it downAfter our licensed technician diagnosed the problem the customer was notifiedAt that time, [redacted] was also notified by our Service Advisor of the results from the free, complementary multipoint inspection that Dulles Motorcars preforms on every vehicle that is brought into our shopWhen [redacted] was notified of the items(*)found and the cost of all repairs, [redacted] declined everything but the repair of his windowAs a certified [redacted] Dealer we use [redacted] products that we can back 100%We will not, and do not, use third party products [redacted] was given a detailed, broken down receipt stating what he was charged.Front Door Regulator $153.26Labor $318.00Oil Change $29.29Oil filter $15.00Shop Supplies $10.91Sales Tax $11.61Total of $538.07At this time we also ordered a warranty recall item (wireless ignition node module) for his vehicle [redacted] is probably correct that he could have purchased a third party part for a lower cost than the [redacted] productAs I have not researched aftermarket parts to look at costs, we are not in the business of using aftermarket itemsWe have certified licensed technicians that use [redacted] parts approved by [redacted] themselves[redacted] has asked for a refund that he approvedWe also did not charge [redacted] for a diagnostic feeWe provided [redacted] with the service that he requested along with a FREE multipoint inspection so he understands the true needs of his vehicle[redacted] declined repairs from [redacted] .Air Filter Dirty $40Power Steering Fluid Dirty $170Transmission Fluid Dirty $285Spark Plugs and wires $450Lower intake gasket leaking $580Radiator leaking $970Oil pan leaking $365Right front axle sliding grease $790Front motor mount broken $270Tires $435Alignment $90Exhaust leak $
No I was not provided any paperwork stating that the rebate was given I was only verbally told that there was a rebate to cover the negative Equity on my previous car I had told him many times expressing my concern when AJ Was saying that it would be fine that it would work outBut he never told me about all the random nonsense he added in for the new car to cover negative Equity
Dulles Motorcars is transparent in all of our transactions Our Business Manager explained to [redacted] how the loan process works and that he would not get approved for the loan on his own [redacted] then had his mother come in and co-sign for himWe provide the bank with all of the information they need to process the loan requestThis includes pay stubs, provided to us by the consumerWe do not nor did not ask our customer to lie to a bank At one point, [redacted] did question our Business Manager regarding a $9,rebate, as he thought it was not given to him [redacted] was given a $9,rebate which essentially zeroed out his negative equity of $9, We have multiple texts back and forth from [redacted] and our Business ManagerMany were from [redacted] asking the status of his loan and many from our Business Manager updating [redacted] on the status of his loan Once [redacted] ’s loan was approved we essentially had no further contact with him up until 9/27/when [redacted] sent our Business Manager a text saying he wanted to return the vehicleThen this complaint was made
The complaintant left a voicemail earlier today asking if we could set up a time to speak about thisI called back and left a voicemail to set up a time to meetThe complaintant knew the sunroof was being put in her vehicle on the day she came inThe complaintant knew that the cost of the sunroof was $The cost was not added on to the bill by our mistakeThe Warranty issue with the locks have nothing to do with the price of the sunroof or the complaintant not paying for the sunroofThe locks would have been fixed by now but the complaintant told us that she was taking her vehicle to another dealership to have this taken care of
The complainant purchased a [redacted] on 2/24/ from Dulles MotorcarsThe complainant called back on 2/25/and said she just realized her vehicle did not have a sunroof in it like her husbands(which was purchased recently as well) the sales manager told the complainant we have a company that does sunroof installations and we would be willing to give her our cost for thisThe complainant was quoted $for the sunroof and we set up an appointment with serviceThe complainant was also having sidesteps installed and had issues with her door locks so it was to be in for service at our location as wellon the day of the appointment the complainant was asked by our service advisor if the items she was having done were part of her deal and she said she was taking care of the sidestepsUsually when a customer purchases a vehicle the aftermarket accessories would have already been paid for in the deal so this was a little bit of a unique situation When the service advisor took the work order to the cashier it showed only the side steps pricing on it which we also gave the customer a $gift card to use towards that as wellWhen we did get the bill back from the installer we noticed we misquoted the complainant saying our cost would be $when it actually cost us $but we understand we quoted $and Dulles Motorcars would pay the differenceWhen the accounting department realized the sunroof was not paid for and was accidently put in as internal on the bill we contacted the complainant to let her know we made a mistake and would like to collect the paymentThe complainant stated her bill said internal so that’s why she didn’t pay for itWe asked for the agreed upon payment and she did not want to pay for it and said she would have paid for it if it was on the bill but it wasn’t on the billWe do have the invoice for this if she would like a copy With the $dollars we gave as gift cards for the sidesteps and the $more we paid for the sunroof to be installed we have already put $towards the accessories the customer decided to purchase herself after her car deal was finalIf the complainant would like to come by and pay for the sunroof we do have the invoice available for herWe understand our service department thought this was included in the deal and did the work order incorrectly but we still need to receive the agreed upon payment as this was not included in the car deal v
From: [redacted] ***< [redacted] @***.com>Date: Thu, Jun 30, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] is very disappointing I feel that the Revdex.com is biased towards businesses, and has done next to nothing to assist me I gave a detailed dispute to the business' response which you just ignored and did nothing about You are as much help as Dulles Motorcars was in assisting me with this issue There appears to be no point in taking this much time to write up a complaint!