From: [redacted] [mailto:***[email protected]] Sent: Thursday, September 14, 5:PM To: Customer Relations Subject: H & H Continental Motors, Inc -Case number [redacted] Customer purchased a vehicle and was charged $for License/Title feesI spoke with customer and informed him that the $was for the following: $Title fee ( to put title in the customer’s name) and $for the transfer of the platesCustomer didn’t inform us that the plates were only in her husband’s nameThe wife and son purchased the vehicle and put his plates on this vehicle and the system allowed the transfer to process without any issuesI explained if the plates were in the husband’s name there were other fees and the $was used for other services but still insisted that should be used towards these additional fees to move plates from one owner to anotherI asked if the customer was comfortable with completing the steps to resolve the issue, the husband agreedThese plates were [redacted] plates and apparently, they are attached to themWe are refunding the $as a courtesy to the customerThe customer seemed satisfied Sincerely, [redacted] Customer Service Manager Continental [redacted] and Continental [redacted] 708-***- [redacted] (***) and 708-***- [redacted] ( [redacted] )
Contact Name and Title: Michael [redacted] GM Contact Phone: Contact Email: m [redacted] @continentalnissan.com Mr [redacted] compliant on behalf of Mr***l is not accurate based on the documentation we have on file The initial service writeup includes four line items as follows: Line APerform recall repairs on fuel metCHARGE Line BCustomer states check engine light is on and car seems to be misfiring when decelerating,happens more when sitting at idle and when vehicle is warmed upestimate= Line CCustomer states when turning steering wheel there is a growling noise heard and it is hard to turn the steering wheelestimate= Line DMultipoint inspection= NO CHARGE These inspection charges were fully disclosed and totaled $for diagnosing EACH line item (2)I will note these charges were signed for by Mr ***l at the time of writeup Mr ***l approved the work to be completed on line B and the work was performedLine C was diagnosed and work was recommended, but was declinedThe inspection charge of $was actually lowered to $when the final bill was produced We are not trying to get "away" with anything as insinuated in the compliant, but merely charging a fair posted shop labor rate for services providedIn reviewing this compliant it is ultimately our responsibility to make sure any and all amounts are clearly explained to all customersBased on our business principles and belief in customer service we will refund Mr ***l the $inspection fee for Line C Sincerely, Michael J [redacted] General Manager Continental Nissan 352-
This letter is in response to the complaint we received Jan 2,from the Revdex.com and customer [redacted] We will be replacing the front differential less the $deductible for the customer I would like to note that this was not the result of a misdiagnosis on our part as we were following the direction of a claims adjustor from a 3rd party warranty companyWe followed proper procedures and protocol on this and previous repair attemptsThis vehicle was not purchased from us nor was the warranty which gave us very little leverage with the warranty company ( [redacted] ***),which we feel should have been named in this complaintIn the interest of customer satisfaction, we as an organization will do the right thing to expedite the repair and get the customers vehicle back to themOur service manager is preparing a statement (timeline) of events that we will forward within the next couple of days to support our claimWe consider this action on our part a fair resolution and will close this complaintIf you have any further questions please direct them to me at the email address below Sincerely, [redacted] J [redacted] General Manager m [redacted] @continental [redacted] .com DIRECT LINE ( [redacted]
From: [redacted] [mailto:***[email protected]] Sent: Thursday, September 14, 5:PM To: Customer Relations Subject: H & H Continental Motors, Inc -Case number [redacted] Customer purchased a vehicle and was charged $for License/Title feesI spoke with customer and informed him that the $was for the following: $Title fee ( to put title in the customer’s name) and $for the transfer of the platesCustomer didn’t inform us that the plates were only in her husband’s nameThe wife and son purchased the vehicle and put his plates on this vehicle and the system allowed the transfer to process without any issuesI explained if the plates were in the husband’s name there were other fees and the $was used for other services but still insisted that should be used towards these additional fees to move plates from one owner to anotherI asked if the customer was comfortable with completing the steps to resolve the issue, the husband agreedThese plates were [redacted] plates and apparently, they are attached to themWe are refunding the $as a courtesy to the customerThe customer seemed satisfied Sincerely, [redacted] Customer Service Manager Continental [redacted] and Continental [redacted] 708-***- [redacted] (***) and 708-***- [redacted] ( [redacted] )
Contact Name and Title: Michael [redacted] GM Contact Phone: Contact Email: m [redacted] @continentalnissan.com Mr [redacted] compliant on behalf of Mr***l is not accurate based on the documentation we have on file The initial service writeup includes four line items as follows: Line APerform recall repairs on fuel metCHARGE Line BCustomer states check engine light is on and car seems to be misfiring when decelerating,happens more when sitting at idle and when vehicle is warmed upestimate= Line CCustomer states when turning steering wheel there is a growling noise heard and it is hard to turn the steering wheelestimate= Line DMultipoint inspection= NO CHARGE These inspection charges were fully disclosed and totaled $for diagnosing EACH line item (2)I will note these charges were signed for by Mr ***l at the time of writeup Mr ***l approved the work to be completed on line B and the work was performedLine C was diagnosed and work was recommended, but was declinedThe inspection charge of $was actually lowered to $when the final bill was produced We are not trying to get "away" with anything as insinuated in the compliant, but merely charging a fair posted shop labor rate for services providedIn reviewing this compliant it is ultimately our responsibility to make sure any and all amounts are clearly explained to all customersBased on our business principles and belief in customer service we will refund Mr ***l the $inspection fee for Line C Sincerely, Michael J [redacted] General Manager Continental Nissan 352-
This letter is in response to the complaint we received Jan 2,from the Revdex.com and customer [redacted] We will be replacing the front differential less the $deductible for the customer I would like to note that this was not the result of a misdiagnosis on our part as we were following the direction of a claims adjustor from a 3rd party warranty companyWe followed proper procedures and protocol on this and previous repair attemptsThis vehicle was not purchased from us nor was the warranty which gave us very little leverage with the warranty company ( [redacted] ***),which we feel should have been named in this complaintIn the interest of customer satisfaction, we as an organization will do the right thing to expedite the repair and get the customers vehicle back to themOur service manager is preparing a statement (timeline) of events that we will forward within the next couple of days to support our claimWe consider this action on our part a fair resolution and will close this complaintIf you have any further questions please direct them to me at the email address below Sincerely, [redacted] J [redacted] General Manager m [redacted] @continental [redacted] .com DIRECT LINE ( [redacted]