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H & H Designs Unlimited

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H & H Designs Unlimited Reviews (3)

Initial Business Response / [redacted] (1000, 5, 2017/10/05) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @igcre.cm Mr [redacted] was a resident at our apartment community from July through July Upon move out, it was discovered that the carpeting in Mr***' unit had been damaged and needed to be replaced (not repaired)Mr [redacted] was notified in a letter dated September 13, the carpet charges and balance due, along with instructions for payment and our intentions to proceed with collectionsWe have no record of any communication from Mr [redacted] to the corporate office regarding these charges and our intent to send Mr [redacted] to collectionsAlthough we believe the charges for the carpet damage are warranted, we do not possess photos to prove our caseTherefore, we will reverse the charges and release Mr***' security deposit to be mailed on or before 10/15/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (4000, 10, 2016/05/20) */
Consumer now states that he is "totally satisfied"Mr*** has been refunded the *** holding fee, and his check for *** for the deposit has been refunded as wellAlthough we have his signature on all the applicable leasing
forms, I believe there was a series of miscommunications which lead to our decision to refund any money that had been paid to our companyHis initial request asked for "a cordial and simple refund", which is what we didThank you
Initial Consumer Rebuttal /* (2000, 12, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it's an equitable and fair solutioni would also like to thank the company for it's fairness

Initial Business Response /* (1000, 5, 2017/10/05) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@igcre.cm
Mr. [redacted] was a resident at our apartment community from July 2015 through July 2016. Upon move out, it was discovered that the...

carpeting in Mr. [redacted]' unit had been damaged and needed to be replaced (not repaired). Mr. [redacted] was notified in a letter dated September 13, 2016 the carpet charges and balance due, along with instructions for payment and our intentions to proceed with collections. We have no record of any communication from Mr. [redacted] to the corporate office regarding these charges and our intent to send Mr. [redacted] to collections. Although we believe the charges for the carpet damage are warranted, we do not possess photos to prove our case. Therefore, we will reverse the charges and release Mr. [redacted]' security deposit to be mailed on or before 10/15/17.
Initial Consumer Rebuttal /* (2000, 7, 2017/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 912 Sharon Drive, Chesapeake, Virginia, United States, 23320

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