H & H Diesel Service

I have attached the invoice given to customerYou will note that customer was informed that engine still had a dying issue and wanted to take it home to try his own repairMr [redacted] had the vehicle towed to our shop originally due to the way it was runningIt was his decision to drive it out of here knowing it still had issuesHowever H&H Diesel did not handle the phone call that Mr [redacted] made after it failed very wellH&H Diesel does not offer towing, however we should have gone out to see if we could get it running and back to our facilityFor this H&H Diesel apologizesH&H Diesel will return the labor portion ($304.35) of the Invoice to make amends for our poor customer service ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***