H & H Discount Store Inc.

I have confirmed with our employees regarding to this caseFirst of all, we usually tell customers before they buy the combination lock and we won't do the refund or exchange due to the combination lock pack in the security code if they openedIf it is not working, and we do exchange for
customersSecondly, coustomer didn't private our store received to do exchangeFor company ***'s products, almost all the discount store selling their productsFor refund or exchange we do need original receivedAs confirmed with our employees, we did tell this customer the policy regarding to the combination lock before they buy itWe do the same to another customers for the combination lockWe're very apology for this complaint and this customer