H & H Hardware

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I returned with in the time frame and it was not working properly] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not except their response that is not a solutionI clearly stated I wanted them to repair the truck at their costBarrys has never called me back to disclose whether or not they would cover the repair, I can take the truck to [redacted] for repair if I was going to payThe issue with my vehicle occurred within weeks of purchase and they shrugged it offI have no trust in Barrys Auto without them stating that the repair would be at their expense, I WILL NOT BRING IT BACK based on poor business ethicsI would be more than happy to bring the truck back anytime for repair at their cost, otherwise I will send it to [redacted] after I receive my loan from my 401k, and I will begin to proceed legal actions through a lawyer Regards, [redacted]

In regards to Mr [redacted] 's complaint, we instructed the customer to please bring the vehicle in so we could identify the problem as I said in my first response to this complaint We still have not heard from *** ***, please call teh dealership, your welcome to ask for me, we will set up a time to have the car looked at again and see if we can identify the issue and rectify it This appears to be exactly what you are looking forThank you! [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reported this to Revdex.com because the original receipt was not given and obviously this business can not keep track of a inch lowboy on its orihinal packing come and goThere were emplyees present to inspect the productUnfortunately this dispute seems to be going nowhere In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

In regards to [redacted] ***'s issues, we are picking up the vehicle tomorrow and are going to repair whatever issues she is having with her [redacted] The vehicle is fully state inspected but was experiencing some issues with her thermostat and radiatorWe installed a new thermostat and radiator the first time and returned the vehicle to her We are unsure if the issues she is experiencing now are new or have to do with her previous issues We will keep her updated as we diagnose the service concerns We are providing her with transportation while we fix her vehicle free of charge We spoke with Ms [redacted] and she understands and is now ok with us fixing her vehicle, this complaint must have been submitted prior to us speaking with herthank you [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Why would I try for a 19,loan knowing how low my credit score had gotten over the past year? And yes you mentioned the [redacted] 200, however I never seen it, nor test drove it, and said I would come in and talk to you or whoever I was speaking to on the phone, when I came in to pick up my car from serviceAgain my boyfriend went in and told you no we were all setI also came in weeks ago and sat with ***, who was suppose to have you contact me and I haven't heard anything sinceSo today I will be paying AGAIN for another power steering line to be installed another rental as well, and MR OWNER, is it ok that parts of my car were left just sitting on the engine and not put back were they belong? would you like your car returned back to you like that? And wait how is it also ok pre-owned or not that a coolant fan goes 4xs in less than a yearYour ok with that as well? Look at my service dates , in for service, out, back in a few times within a day or Come on I may have a low credit score but really I'm far from stupid Regards, [redacted]

In regards to Ms [redacted] 's complaints we are deeply sorry for the inconvenience she has experienced When we sell our fully inspected vehicles we never anticipate them having issues after the sale however they are pre-owned and because of this fact we simply cannot predict the future and what will break on our vehiclesI went through the history of Ms [redacted] 's visits and below is a description of what happened date by dateThe vehicle was purchased by the customer 6/12/with 105,milesThe vehicle came in with the first issue, months after purchase 8/17/with 107,miles, with the concern of a clanking noise from the left front of vehicle when going over bumpsThis issue was diagnosed as a faulty left front brake caliperThe repair was covered under the customers extended warrantyThe customer was responsible for the $deductible only The next time the vehicle came in, on 9/13/months after purchase with 107,miles, the customer had a concern of an oil leak under the engineThe issue was diagnosed as slightly leaking head gasketsAgain, the repair was called into the customers extended warrantyThe repair was covered under the extended warrantyThe customer’s portion of this repair was $ At that time, the customer chose to replace the timing belt, water pump, spark plugs and transmission lines as preventative maintenanceThese repairs were not done because of any issue that were presentThey were done as preventative maintenance since the engine was being torn down to replace the head gasketsThe customer had the option to do these maintenance items at a discounted rate, due to the engine being torn down for the head gasket replacement or to wait and do them at a later timeThe customer chose to do these repairs at the discounted rate while the engine was apart for the warrantied head gasket repairThe elected repairs were $On 11/8/months after purchase and with 110,miles, the vehicle came in with a concern of a rattling noise from the engineIt was diagnosed as a catalytic converter rattlingThe vehicle was operating as designed at that timeThere were no drivability issues presentThis repair is not covered under the extended warranty nor would it be covered our warranty even within the day prior as this is not a safety concernThe cost to do this repair is $The customer declined to repair the vehicle at that time12/22/2017, 111,miles, months after purchase, the vehicle came in with a concern of a check engine light being on, the vehicle is running rough and has trouble startingThis issue was diagnosed as a faulty ignition coilThis repair is covered under the customers extended warrantyThe customers cost to repair the vehicle is $ Since this last repair we have are not aware of any additional issues with the vehicle As far as necessary repairs to the vehicle Ms [redacted] has come out of pocket $over the last months, the other $were elected preventative maintenanceWe of course again never want any of our customers to have to spend any money on their vehicles after purchase however when purchasing a used vehicle this unfortunately sometimes is part of the process We have tried to help Ms [redacted] in every way we possibly could, providing loaner vehicle when available, reducing the price on the preventative maintenance for her and expediting her vehicle through our shop As far as the length of time, the warranty Ms [redacted] purchased which is a great warranty does provide the parts so when doing a covered service we are at the mercy of the warranty company to provide us parts in a timely manner We strive for every one of our customers to have an excellent experience and it’s evident in this instance we have fallen short of the goal and for that Ms [redacted] I am truly sorry I would be happy to reduce the price of the CAT installed to $reducing the price by $if that helps which I truly hope it doesI hope in the future there are far less service issues and we can earn back your trust as your service centerThank you [redacted] ***

In response to Ms [redacted] 's complaint, I have spoken with Ms [redacted] many times and have been involved in her services with our company I have returned many phone calls to Ms [redacted] and have tried to get her out of the vehicle as far as trading her out but due to her credit situation she is unable to trade out of the car As far as her service concerns, we of course feel bad that her vehicle has needed service but we have helped where we can, "goodwilling services" that are not covered under warranty to minimize her cost We fixed everything under her warranty within the day period when she bought the car The items that she has had to replace on the vehicle after the days were not covered by Barry's as her day warranty had expire I have attached a detail of what Ms [redacted] had to have replaced and when they were replaced As you can see most of her issues that she had to pay for out of pocket other than a $deductible on a covered part started after months of already owning the vehicle As we never intend our used cars to have issues, sometime they need additional service We adhered to RI state law, including RI lemon lawMs [redacted] owns a vehicle that is years old with almost 130,miles on it and though we back all of our vehicles regardless of age and or miles, vehicles that are older with higher miles are expected to need more services than newer vehicles We have tried to help Ms [redacted] in many ways and feel deeply for any customer that has to spend money on their vehicle but that is unfortunately a part of owning a pre-owned carPURCHASE DATE 6/29/Internal Customer Pay COMMENTS DATE Length of time since purchase COMMENTS DATE Length of time since sale UVI 3/30/days customer hit pot hole and damaged strut under warranty 7/13/weeks replaced faulty fan motor 8/31/months cooling fan needed to be replaced under warranty 8/15/months electric fan assembly 4/18/months replaced oil filter housing gasket & sway bar bushings 12/19/months replaced shock and valve cover gasket 1/12/months replaced mass air flow sensor 1/17/months valve cover gasket under warranty 1/26/months needs starter under warranty 4/25/months power steering pipe 5/4/months Internal Customer Pay COMMENTS DATE Length of time since purchase COMMENTS DATE Length of time since sale UVI 3/30/days customer hit pot hole and damaged strut under warranty 7/13/weeks replaced faulty fan motor 8/31/months cooling fan needed to be replaced under warranty 8/15/months electric fan assembly 4/18/months replaced oil filter housing gasket & sway bar bushings 12/19/months replaced shock and valve cover gasket 1/12/months replaced mass air flow sensor 1/17/months valve cover gasket under warranty 1/26/months needs starter under warranty 4/25/months power steering pipe 5/4/months

As we agree that the internet is not a place to find formal recalls its a great resource to find common issues with the vehicleIn fact we took it to the dealer on Ms***' behalf and they found that the ECU clip was faulty and the [redacted] Dealership fixed it for free as this is a common issue with this model vehicle as we stated before The vehicle is done and ready for pickup with no charge to the customer! [redacted] ***

We have no record of this return. Please have the customer contact us.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # Your company is leaving out the facts hereI was sold this car to months agodays after my purchase I complained of the minor thump I was assured that all cars that are sold go threw a full inspection and all repairs are made that there should be no noises from anyhing wrong with the car to not be concerned told me it could be the tool bag attached to the spare tire or a piece to he jack that should be in the trunkI spent a few months not driving due to money and weather issues as soon as I started using it again I called again and said that I had went threw the trunk and the noise was still he same nothing was bouncing around shop recommended I bring it in I bring it in and am told I have a severe shock issue severe shockmakes a loud bang not a thump with a light wigglenow besides the over pricing your company would have had issue and would have been told to do the job ifit up held its websites statement if free loaners I was denied and lied to told I was a liar as I was looking at your website that's where this is coming from I wouldn't be pressing the facts I would caved in and took the lossbut now that your not seeing my point here let me explain y car was broken and you lied about I did nothing with or to the car to have a severe anything issuebut lack of commitment to your policy it was broken and the same problem wouldn't have been fixed by the replacement of the shocks because the shocks were of no issue shocks are loud especially when severe my car made no loud bangs or bumpsfact is the same exact noise was being made after I had my shop replace the shocks wich they do so because I told them too not because they diagnosed it after they replaced and the same exact noise and wiggle was present I then asked them to re diagnose it based on my complaint minutes later they brought me into the shop and showed me that the first step to diagnose the problem I described was to check the wheel to see if it's lose or the bearing wiggles quickly noticing the play and the similar noise I heard from in the car told me and them that was the issue I asked if he would normally check the shocks before that step and they stated no that they would check the shocks if I was complaining of a much louder noise stating that a severe shock issue would be very noticable not a faint thumpregardless the should have been in mint condition from off the lot to months of regular driving primarily escorting elderly to and from appointments and for to work and from work very close to my house there should be no problems you need to understand that there was never a shock issue there was never a loud noise being madethat's the lie and that lie should make you realize you sold me the broken car to me that against policy and should be against the law I replaced shocks you should pay I replaced a wheel bear assembly you should pay the car shouldn't have had any problems and I never should have been sold it broken then lied too to be lied to more about what was wrongto be lied to and called a liar when trying to make you uphold your advertising about free loaners I will contact the attorney generals office and other corporations to press this rude behavior until you uphold your percent customer satisfaction gaurentee that you flaunt all over your websites and on your in store fliers and signs I was attracted to your business for that reason I chose you I could have found and better deal I chose to deal with you hoping your company would keep me as happy as your sales team this is not funny but your employees had salesmiles ands they informed me my parts where not covered and as I salesmiles too there telling them I know what a bad shock sounds like and I knew that wasn't what I was hearing again the used the words I assure you there bad and can't only do we have to do both and there quite expensive but they need to be done trying to suck me in to paying for parts that I truly believe we're never damaged and if they were in such a condition it was on your company not fixing them before selling me the car or at least putting in ifntn paper that the car would need them soon assuming again that your all cars go threw a xxx point inspection and are fixed before soldin all you should pay for all things fixed that I have receipts for labor and parts because the car shouldn't have either of these issue in the little amount of time it's been in my hands again I was kind enough to let all slide if you had just given me the free loaner so you can only thank yourselves for whatever loss I make you feel and I have time I have money and I will pay to make this the biggest deal for your company wether I have to get a crowd to protest or a lawyer to sue I will do what needed I am an honest person and your people there are rude in general let alone doing things like this to regular people on a regular basis not fair example of rudeI brought the car in for one of those free washes and you guys chipped the paint in like places I immediately said something and was told there was nothing they could dosorryto months guys car should be mint I have a perfect driver record my avg speed is like omg severe shockwheel bearing sorry never seen it happen before on such a new car so feel free to explain so it can do the same as your employees and assure you that your wrong and not looking at this from the whole picture this isn't a mis diagnosis this is a deliberate diagnoses on a car that shouldn't have any problemsfor company profit gain period your staff mentioned nothing Bout price matching actually they were laughing actually how upset my wife was when she heard she somehow had actually severe shock issue on her brand new car smerking and making comments acting like I should know better so I used my better judgment to assure myself your shop was out to make a buck so as far as I'm concerned I'll do everything I'm can to be reimbursed in whole for you lack of professionalism or for your rudeness in regards to a mistake clearly made bye you techs because your sales floor is not going to know that they over looked the wheel bearing assembly Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was not used We tried and it did not warm since I covered by the implied guarantee I should get my money back I was told that if in the future the machine breaks I sould bring it to fix it I did not expect to buy an item that was defective from first day In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]