Sign in

H & H Plumbing & Heating, Inc.

Sharing is caring! Have something to share about H & H Plumbing & Heating, Inc.? Use RevDex to write a review
Reviews H & H Plumbing & Heating, Inc.

H & H Plumbing & Heating, Inc. Reviews (5)

This company stinks!! The absolute worst customer service I have ever experienced in my life!! They hold some kind of archaic phone call lottery for making vacation rentals, with no chance of getting on a waiting listI have tried to rent the same property for years, they don't answer the phones until 9:00, so I have people in my house calling every minute starting at 8:I left a message this year with all my information, aside from my credit card, at 9:I didn't stop calling and finally got through at 9:and was told that the property was booked at 9:What is that? Obviously I beat that person out and they should have given it to me, if they would have a waiting list, they would see that I have called many times before!

Vacation Rental Topsail Beach, NC
Before you do business with Treasure Realty, read this
We will never do business with Treasure Realty againThe numerous shark attacks at Topsail Beach have nothing on this crooked outfitHere's our experienceWe took pictures of everything:
- Disgusting hair throughout bathroom floor (including pubic hair)
- Years of grimy sweat on furniture
- Balcony was covered in debris and bird droppings
- A broken wine glass was washed and put away
- All frying pans were rusted and some were put away with baked food still on them
- Shower curtain was covered in years of mold and mildew
- Kitchen chair leg broke off and my wife almost hit her head
- Woke up to NO hot water in our suite so my wife had to shower with the dreaded moldy shower curtain (which touched her and gave her the heebie-jeebies)
- They charged us a $registration fee above and beyond the room charges(For what? We don't know.)
- They tried to charge us $just for sheets
We have stayed at many Vacation HomesThey all come with linens included
For us, never againI cannot recommend doing business with this shady outfit

This was the best vacation we have ever taken. Treasure Realty was very informative and organized. Our condo was amazing!

Treasure Realty is awesome!

I rented a condo on North Topsail Beach 2 weeks ago from Treasure Realty. I have rented a condo and beach houses from them before but never had any issues that I needed help with. This experience was very disappointing. First of all, we were given keys to our condo at 3pm on Saturday (normal check-in time) and unloaded our things, then just arrived back with groceries to find that the cleaning crew was JUST ARRIVING to clean and prepare the condo for us. It was 4:45 pm. I called the office and was told that they would check back in with me on Monday and that we would be reimbursed the 'time lost'. As we unpacked, we became increasingly dissatisfied with the rental unit. First of all, it was DIRTY. There was thick dust in several places that I was told 'must have been missed during spring cleaning' and the floor was so dirty that we had to wear shoes all week so our feet weren't black with dirt. It had an overall run-down feel, definitely not the vacation condo were hoping for. My in-laws stayed in the master bedroom, and my family of four slept in the second bedroom, with a queen bed and bunks. There was no dresser for our clothes, and the queen bed had three foam pads stacked on each other instead of a mattress! My husband has chronic back problems and had to sleep on the couch all week. The toilet rocked when you leaned over to get toilet paper, the balcony light was burned out, there were only two chairs on the balcony (condo advertised to sleep 8), the curtain rod for the sliding glass door fell down when we tried to close the curtains.... I sent a lengthy email message to Treasure Realty that night (Sat) but still had not heard anything from them Monday afternoon. I finally called them and spoke with the Maintenance Supervisor. I was told that the owner of the unit takes care of their own maintenance issues, and they were waiting to hear from them. I don't think they ever planned on calling me. He said "You have electricity and water, so there's no emergency..."!! Later that day someone came the fix the AC that was not working (we sweated through the first two nights). Two maintenance men brought chairs for the balcony Tuesday morning and fixed a few of the other issues we brought to their attention. They were appalled at the condition of the condo and took pictures to take back to the rental office. We never heard from the office again. The dirtiness of the unit was never addressed (how hard would it be to send a cleaning crew back out?), nor was the mattress issues, toilet, etc. I did not call back because I was not going to spend my vacation trying to get them to respond to me. After our trip, I called the office to talk to someone about our experience. A message was taken for a manager to call me back, and two days later, when no one called, I called again. I spoke to the same maintenance manager who said that he would consider a reimbursement, but it was against their policy, and he would email me his decision. I had an email 30 minutes later stating that I would be reimbursed $25 for our time lost (late check-in due to cleaning crew) and they would waive the $60 reservation fee the next time we rented with them. Believe me, I do not plan on renting from them again!!!

Check fields!

Write a review of H & H Plumbing & Heating, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

H & H Plumbing & Heating, Inc. Rating

Overall satisfaction rating

Add contact information for H & H Plumbing & Heating, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated