Yes, the dispatcher called me at 1:asking if I would accept a dump truck rather than a slinger I indicated I needed the slinger At no time did he say anything about the delivery being late It was not until I called at 3pm inquiring about the delivery was I informed that the slinger was being loaded.I would think most businesses would gladly refund the delivery charge as a good will gesture to secure future business, not continue to argue about failing a customer At this point Jones has probably spent more than the $in time responding to this request for remedy
I have attached a screen shot of our "Delivery Policy" which is a part of our website location that [redacted] ordered fromIt clearly states that "We always strive to be as timely as possible, but there are times that we get delayed." We don't guarantee exact times, nor do we offer a money back delivery policy should we be delayedI am very sorry that we were 1/hours late of our target time
Ms [redacted] refers to the $as if it is an incidental cost of the product that we providedBut in fact it is 30% of the total price paidI have attached from our website, our delivery policyShe ordered from our websiteIt clearly states that we do not guarantee the delivery times, nor do we offer a money back guarantee if late.My dispatcher called to ask if she could take the delivery on a dump truck at a reduced price because we were backed up on our slinger deliveriesI don't think that I can make any exception to our policy for Ms [redacted] If I do that for her, I will have to make refunds to everyone anytime that we are a little lateThere are very few delivery services that a customer can order online, and ask for a delivery time the same day, and within just a few hoursBut we have been very successful doing thatMost customers realize that selling topsoil and mulch in the spring can get very busyEspecially after having weeks of rain like this past MayWe actually do quite well, but at times we might be a couple of hours late
Yes, the dispatcher called me at 1:asking if I would accept a dump truck rather than a slinger I indicated I needed the slinger At no time did he say anything about the delivery being late It was not until I called at 3pm inquiring about the delivery was I informed that the slinger was being loaded.I would think most businesses would gladly refund the delivery charge as a good will gesture to secure future business, not continue to argue about failing a customer At this point Jones has probably spent more than the $in time responding to this request for remedy
I have attached a screen shot of our "Delivery Policy" which is a part of our website location that [redacted] ordered fromIt clearly states that "We always strive to be as timely as possible, but there are times that we get delayed." We don't guarantee exact times, nor do we offer a money back delivery policy should we be delayedI am very sorry that we were 1/hours late of our target time
Ms [redacted] refers to the $as if it is an incidental cost of the product that we providedBut in fact it is 30% of the total price paidI have attached from our website, our delivery policyShe ordered from our websiteIt clearly states that we do not guarantee the delivery times, nor do we offer a money back guarantee if late.My dispatcher called to ask if she could take the delivery on a dump truck at a reduced price because we were backed up on our slinger deliveriesI don't think that I can make any exception to our policy for Ms [redacted] If I do that for her, I will have to make refunds to everyone anytime that we are a little lateThere are very few delivery services that a customer can order online, and ask for a delivery time the same day, and within just a few hoursBut we have been very successful doing thatMost customers realize that selling topsoil and mulch in the spring can get very busyEspecially after having weeks of rain like this past MayWe actually do quite well, but at times we might be a couple of hours late