H & H Real Estate Media

Mr [redacted] was never a client of H&H Real Estate Media, IncHe was a client of Agent ***, IncThey are two separate companies and two different productsWe cannot respond to this complaint due to Mr [redacted] never being a client of oursHe has the wrong business

Please see responses below to Ms***'s complaints: Denise [redacted] purchased our services on 08/14/Her sales representative was [redacted] ***During the sign up process, while client is checking out on our website, they are required to agree to the Terms and Conditions before being able to process their paymentMs [redacted] did indeed agree to the Terms and Conditions, which state that they are committing to a day contract when they initially come on boardYou will see in the two attachments that we have a screenshot of the IP Address that was used to agree to the Terms and Conditions, as well as the location of the IP Address, which is in Utah (please note, we are in San Diego, Ca).We also have the whole sales presentation recorded and not only did [redacted] (the sales representative) let her know of this day contract, but our Sales Manager, [redacted] , was also on the phone call and spoke with her before she made the purchaseAll of our clients also have a hour right of rescission from the day they come on board to receive a full refund of their moneyMs [redacted] did not email, or call us to cancel her services within that hour time period, which makes her ineligible for a refund of her moneyWhen Ms [redacted] came on board with our company, her sales representative even gave her his personal cell phone numberThis tells you that we always make ourselves available to our clients whether in the office or not Ms [redacted] stated that [redacted] promised her that the site would be ready to go within weeks, which was trueHer website was built and ready to go on our endThe only thing we needed from Ms [redacted] was for her to complete the IDX instructions that are required by her boardEvery real estate agent that has ever had a website knows that in order to get an IDX feed, they are required to follow instructions from their MLS board, which we provided to Ms [redacted] on the same day she signed upWe cannot do this on behalf of any client because MLS boards will only accept signatures from their membersShe also stated she was not happy with the photos that were added to the website, however, we use stock images for all of our websites and let the clients know that if they would like to switch them out, they can send us any photos they would likeThe photos takes seconds to changeWhen Ms [redacted] called her sales representative ( [redacted] ***) to voice her frustrations about having to follow a few simple instructions from her MLS board, he never at any point raised his voiceIn fact, it was the other way aroundWe also have that conversation recordedWhen one of our Customer Service Managers, [redacted] , called her to try and solve Ms***’s frustrations, she was repeatedly calling us con artists and frauds and said we would not get another dime out of her for the day contract the she agreed toMr [redacted] did indeed let her know that if her payments go delinquent, the balance on her account would default to collectionsThis is a policy that us, as well as all other website companies have In regards to Ms***'s comments on us being "savvy cons", condescending and arrogant, we are a very reputable company and take pride in the product we provide to our clientsWe have a great track record and will continue to do soBased on the documentation and recorded phone calls with Ms***, we have enough evidence to back up our decision not to refund Ms***’s initial investment and hold her to the day contract that she was told about and agreed to before submitting her paymentIf we were at all wrong in this situation, we would hold ourselves accountable, however, everything Ms [redacted] states we promised, or did not disclose is false Thank you

Please see responses below to Ms***'s complaints:Denise [redacted] purchased our services on 08/14/Her sales representative was [redacted] ***During the sign up process, while client is checking out on our website, they are required to agree to the Terms and Conditions before being able to process their paymentMs [redacted] did indeed agree to the Terms and Conditions, which state that they are committing to a day contract when they initially come on boardYou will see in the two attachments that we have a screenshot of the IP Address that was used to agree to the Terms and Conditions, as well as the location of the IP Address, which is in Utah (please note, we are in San Diego, Ca).We also have the whole sales presentation recorded and not only did [redacted] (the sales representative) let her know of this day contract, but our Sales Manager, [redacted] , was also on the phone call and spoke with her before she made the purchaseAll of our clients also have a hour right of rescission from the day they come on board to receive a full refund of their moneyMs [redacted] did not email, or call us to cancel her services within that hour time period, which makes her ineligible for a refund of her moneyWhen Ms [redacted] came on board with our company, her sales representative even gave her his personal cell phone numberThis tells you that we always make ourselves available to our clients whether in the office or notMs [redacted] stated that [redacted] promised her that the site would be ready to go within weeks, which was trueHer website was built and ready to go on our endThe only thing we needed from Ms [redacted] was for her to complete the IDX instructions that are required by her boardEvery real estate agent that has ever had a website knows that in order to get an IDX feed, they are required to follow instructions from their MLS board, which we provided to Ms [redacted] on the same day she signed upWe cannot do this on behalf of any client because MLS boards will only accept signatures from their membersShe also stated she was not happy with the photos that were added to the website, however, we use stock images for all of our websites and let the clients know that if they would like to switch them out, they can send us any photos they would likeThe photos takes seconds to change.When Ms [redacted] called her sales representative ( [redacted] ***) to voice her frustrations about having to follow a few simple instructions from her MLS board, he never at any point raised his voiceIn fact, it was the other way aroundWe also have that conversation recordedWhen one of our Customer Service Managers, [redacted] , called her to try and solve Ms***’s frustrations, she was repeatedly calling us con artists and frauds and said we would not get another dime out of her for the day contract the she agreed toMr [redacted] did indeed let her know that if her payments go delinquent, the balance on her account would default to collectionsThis is a policy that us, as well as all other website companies haveIn regards to Ms***'s comments on us being "savvy cons", condescending and arrogant, we are a very reputable company and take pride in the product we provide to our clientsWe have a great track record and will continue to do soBased on the documentation and recorded phone calls with Ms***, we have enough evidence to back up our decision not to refund Ms***’s initial investment and hold her to the day contract that she was told about and agreed to before submitting her paymentIf we were at all wrong in this situation, we would hold ourselves accountable, however, everything Ms [redacted] states we promised, or did not disclose is falseThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Well Revdex.com of San Diego, I hope you keep this company at a close watch and keep my file in reach for more complaints that will be coming your way Or, better yet, send in a decoy! What reputable company gives you 24hrs to cancel if you are not happy? Yes, I agreed to their contract based on the promises that [redacted] assured me would be the best for my business Not one of his promises came through and I asked to cancel with [redacted] on Sept2nd In my years as a licensed realtor, I have never had a complaint against me and have never filed a complaint against a company I tell the truth and Integrity is my middle name My last web site company has had my account for over yrs A contract has two parts It is an agreement between two parties I promised to pay you for a service which has not been completed as promised I deserved A REFUND Maybe you need to go back to the tapes of ***'s promises to follow through personally with me He promised he could move my photos from my current site, No problem [redacted] and [redacted] had no idea of the promises [redacted] made to me [redacted] told me whatever it took to get me to agree and once I agreed, what a nasty , unprofessional sales representative evolved After sending them new photos, were loaded, cropped off and was extremely unprofessional looking Nothing was going as promised after weeks into this process and after [redacted] screamed at me, I realized this company was not reputable I would love for the Revdex.com to call their bluff and listen to the conversation with [redacted] screaming at me from his cell phone in a very demeaning tone Maybe they didn't save this tape? My broker and I decided not to allow them access to the MLS codes after he treated me so rudely and al I wanted to do was get away from these liars I deserve a refund because their service was not even close to the promises they agreed to as their part of the contract Sincerely, [redacted] ***