H & H Salvage & Recycling

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much.Regards, [redacted]

Because at the time I wrote and gave the deposit which was a Friday I was told I would get a call on Monday or Tuesday at the latest to set up an appointment I didn't get that callAppointment was not made at the time of deposit

The [redacted] job was scheduled in the home on the day of the sale A few days before the install, they contacted the sales consultant and put the job on hold This was well after the 3-day right of rescission, so there was no discussion about a return of the deposit After holding the job for a few weeks, the customer called to cancel the job and requested the deposit back The sales consultant contacted her and informed her that the deposit would not be refundable, and she understood The daughter called later and demanded the deposit be returned, but the consultant explained it to her as well It was left at thatThen the daughter contacted someone in our call center and explained the situation, and she was informed that the sales consultant would be the one to handle thisThe consultant spoke with the daughter again and explained once again that we could not refund the depositUpon hearing this she contacted the call center again and said that she would be contacting someone else to take care of this problem I guess this is when she contacted the Revdex.com.From: [redacted] < [redacted] yahoo.com>Date: 10/2/10:AM (GMT-05:00) To: Michael L [redacted] < [redacted] .com>Subject: Shower Dear sir, My name is [redacted] I'm at [redacted] Drive Greenville SC I need to put my shower order on hold at this timeI'm sorry for any inconvenience that this may causeI will know how to proceed in a weeks time Thank you for your help in this matter and I will get back to you as soon as possible [redacted] Sent from my [redacted] LTE DeviceSpoke with Owner ***Explained that deposit can't be returned because she emailed Oct 2nd to put on hold a week after day rescission We had a install date for following fri Oct She claims no verbal conf.was made? I explained we just can't show up to install without confirmed install dateI stated she still had a credit with us and asked to move forward She said no and that she had someone in our office that may be able to get deposit back? Sent from my [redacted] LTE Device

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In my conversation with [redacted] ***, that he references in the Bath Fitter response,, I do not recall us discussing "a plumbing issue further on down the line"This response by Bath Fitter apparently attempts to absolve Bath Fitter of the problems caused by the shower installation and the studor vent installation.Please refer to my original complaint whereby I stated that "in process of construction, the main vent through the roof was cut out and never reattached." Also, their agent (Adam) came out and installed a studor vent under the crawl spaceThis vent was "not to code" and was not above the flood rim to create air flow This caused the toilet in the same bathroom to not flush correctly at all.(Please refer to [redacted] invoice and my original complaintBoth Revdex.com and Bath Fitter have a copy of each.)If the response is corrected by Bath Fitter, and the reimbursement is made for the repairs, then I will accept the response by Bath Fitter.Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I (*** ***) have contacted *** ***, I apologized for the inconvenience he has hadWhen speaking with *** ***, It sounded as if it was a plumbing issue further on down the line after sending our installer *** out to install a ventLate to find out that it was a problem with the
shower ventWith the inconvenience we are going to cover the cost of the plumber *** *** hired and reimburse him is $***After our phone conversation everything is resolved
*** ***
Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thank you very much.Regards, [redacted]

The [redacted] job was scheduled in the home on the day of the sale.  A few days before the install, they contacted the sales consultant and put the job on hold.  This was well after the 3-day right of rescission, so there was no discussion about a return of the deposit.  After holding...

the job for a few weeks, the customer called to cancel the job and requested the deposit back.  The sales consultant contacted her and informed her that the deposit would not be refundable, and she understood.  The daughter called later and demanded the deposit be returned, but the consultant explained it to her as well.  It was left at that. Then the daughter contacted someone in our call center and explained the situation, and she was informed that the sales consultant would be the one to handle this. The consultant spoke with the daughter again and explained once again that we could not refund the deposit. Upon hearing this she contacted the call center again and said that she would be contacting someone else to take care of this problem.  I guess this is when she contacted the Revdex.com.From: [redacted] <[redacted]yahoo.com>Date: 10/2/16 10:58 AM (GMT-05:00) To: Michael L[redacted] <[redacted].com>Subject: Shower  Dear sir, My name is [redacted].  I'm at [redacted] Drive Greenville SC 29615. I need to put my shower order on hold at this time. I'm sorry for any inconvenience that this may cause. I will know how to proceed in a weeks time.  Thank you for your help in this matter and I will get back to you as soon as possible.   [redacted]    Sent from my [redacted] LTE DeviceSpoke with Owner [redacted]. Explained that deposit can't be returned because she emailed Oct 2nd to put on hold a week after 3 day rescission.  We had a install date for following fri Oct 14. She claims no verbal conf.was made?  I explained we just can't show up to install without confirmed install date. I stated she still had a credit with us and asked to move forward.  She said no and that she had someone in our office that may be able to get deposit back?   Sent from my [redacted] LTE Device

In Repsonse to [redacted]: During the time of the installation the vent was installed incorrectly, We tried to fix the problem, but the problem did not get resolved. The customer called a plumber himself ( [redacted] ). Which they resolved the issue. We have agreed to pay [redacted] back the bill amount of $[redacted] because the problem that was existing was ours. We do apologize greatly for the inconvenience.

Because at the time I wrote and gave the deposit which was a Friday I was told I would get a call on Monday or Tuesday at the latest to set up an appointment.  I didn't get that call. Appointment was not made at the time of deposit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  In my conversation with [redacted], that he references in the Bath Fitter response,, I do not recall us discussing "a plumbing issue further on down the line". This response by Bath Fitter apparently attempts to absolve Bath Fitter of the problems caused by the shower installation and the studor vent installation.Please refer to my original complaint whereby I stated that "in process of construction, the main vent through the roof was cut out and never reattached." Also, their agent (Adam) came out and installed a studor vent under the crawl space. This vent was "not to code" and was not above the flood rim to create air flow.  This caused the toilet in the same bathroom to not flush correctly at all.(Please refer to [redacted] invoice and my original complaint. Both Revdex.com and Bath Fitter have a copy of each.)If the response is corrected by Bath Fitter, and the reimbursement is made for the repairs, then I will accept the response by Bath Fitter.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]