H & H Service Company

I AM RESPONDING TO MRLEE'S COMMENTS DIRECTLY.First, the H&H is now making all those comments in defense of the complaint I made it clear to my communication with them that I have a strong intent to file a complaint at Revdex.com, and the manager's response was "do what you gotta do"(RESPONSE: CUSTOMER NEVER COMMUNICATED THE DESIRE TO FILE A Revdex.com COMPLAINT WITH ANYONE IN THE OFFICE NO ONE UTTERED THE WORDS "DO WHAT YOU GOTTA DO" ANY CUSTOMER SUCH A RESPONSE WOULD SUBJECT THE EMPLOYEE TO IMMEDIATE TERMINATION I AM THE GENERAL MANAGER CUSTOMER NEVER SAID THIS TO ME CUSTOMER AND I ONLY SPOKE ONE TIME, AND THAT WAS WHEN I EXPLAINED THE FACTS AND OFFERED TO GO BACK TO THE PROPERTY TO EXPLAIN THE SITUATION TO THE POTENTIAL BUYER.)Second, the real estate agent and I just had a phone conversation to verify that they "strongly" suggested there must be something wrong inside the unit as well as the pipe, leading the then-buyer and their agent to believe that the entire unit needs to be replaced(RESPONSE: I SPOKE WITH THE REALTOR, CHRISTINE WALKER AND SHE INSISTS THAT SHE DID NOT SAY THIS MRSWALKER IS AVAILABEL AT ###-###-#### OR [redacted] TO CONFIRM THIS INACCURATE STATEMENT ADDITIONALLY, THE BUYER'S REAL ESTATE AGENT, MICHELLE K [redacted] , IS ALSO AVAILABLE TO EXPLAIN THAT WE DID NOT COMMUNICATE THIS COMMENT TO THE BUYER MOREOVER, MICHELLE WILL EXPLAIN THAT THE BUYER WAS NIT-PICKING THE HOUSE AND PREFERRED NEW CONSTRUCTION [redacted] ###-###-####)Third, I have no idea what H&H mean by $6,higher than asking price I suppose they are not familiar with real estate data base I sold it much lower price AFTER ?% of seller's help(RESPONSEPER THE PUBLICLY AVAILABLE REAL ESTATE WEBSITE I PREVIOUSLY PROVIDED A LINK TO WHICH LISTS ASKING AND SELLING PRICE LIST PRICE $239, SALES PRICE $246, [redacted] Fourth, after all, I've spent so much money for NOTHING The other company came out and found out it was a lot simpler problem with a cheap fix And please note that after two months of operation, the unit is working impeccably I know no company is perfect But H&H not only did a poor job but also damaged my finance further by fueling incorrect and unreasonable information to the potential buyer I paid about $for their service But what's not counted here is my loss from a few more mortgage payment and actually dropping the price of the house(RESPONSECUSTOMER RECIEVED REPAIR OF TWO NAIL HOLES ON THE FIRST VISIT, RECHARGING OF THE SYSTEM ON THE SECOND VISIT, AND A CUSTOMER-REQUESTED REANALYSIS ON THE THIRD VISIT CUSTOMER GOT A 4TH VISIT TO EXPLAIN THE SYSTEM FOR FREE OUR COMPANY COMPLETED A VERY DIFFICULT REPAIR IN A COST SAVING MANNER ON THE FIRST VISIT, FULLY VERIFIED OPERATION OF THE SYSTEM AFTER THE SECOND REPAIR, AND VALIDATED OUR WORK ON THE THIRD REPAIR BASED ON MY IMPRESSIONS OF THE MEETING AT THE SITE, AS WELL AS THE IMPRESSIONS OF BOTH REALTORS, OUR COMAPNY DID NOT HARM THE SALE MOREOVER, SELLER'S REAL ESTATE AGENT OFFERED TO REPLACE THE 30+ YEAR OLD LINE SET AT HER COST, BUT THE POTENTIAL BUYER DECLINED CUSTOMER INCORRECTLY THINKS THAT A CIRCUIT BOARD AND CONDENSER FAN MOTOR, WHICH WERE FUNCTIONING PERFECTLY DURING SITE VISITS, WAS THE CAUSE OF HIS LEAK A FAN MOTOR AND A CIRCUIT BOARD CANNOT LEAK REFRIGERANT EITHER THE MOTOR AND CIRCUIT BOARD FAILED AFTER THE 4TH VISIT, OR THE CUSTOMER WAS DECEIVED BY AN UNSCRUPULOUS HVAC TECHNICIAN LOOKING TO MAKE A BUCK VIA AN UNNECESSARY REPAIR.)Fifth, I do not wish to talk with the company because their attitude was condescending when I was asking for answers and helps There was a time when their receptionist (Sue?) was giggling over the phone when I called them a few times in a row Back then they did not want to talk with me (RESPONSE NO ONE AT OUR COMPANY HAS EVER BEEN CONDESCENDING OF ANY CUSTOMERS I SPOKE WITH CUSTOMER, AND HE SEEMED VERY PLEASED WE WERE WILLING TO HELP AT THE 4TH MEETING OUR DISPATCHER, SUE, IS A FABULOUSLY PROFESSIONAL AND COURTEOUS EMPLOYEE WHO NEVER TREATS PEOPLE WITH DISRESPECT I OVERHEARD HER LAST CONVERSATION WITH THIS CUSTOMER AND SHE WAS VERY POLITE AND DID NOT GIGGLE.And so on H&H is making defense by stepping back and say they didn't do what they did I cannot accept their response(RESPONSE OUR ENTIRE COMPANY AS WELL AS BOTH REALTORS ARE AVAILABLE FOR A FACE-TO-FACE MEETING TO CLARIFY THIS ISSUE THE FACTS PRESENTED BY THIS CUSTOMER ARE INACCURATE OUR COMPANY HAS BEEN IN BUSINESS FOR YEARS WITHOUT A Revdex.com COMPLAINT WE TAKE CARE OF CUSTOMERS WE FIXED LEGITIMATE PROBLEMS FOR THIS CUSTOMER AND ARE WILLING TO EXPLAIN THE ISSUES AND ANSWER ANY QUESTIONS IN Revdex.com'S OFFICE.)

I called H & H Service Co. on the morning of 6/9/17 to have our air conditioning unit checked out. The technician said we needed a whole new unit. He charged me a $90 service fee, which I paid. Another company came in the same day and replaced a small part in AC unit. That technician said he couldn't believe H & H lied and tried to get us for a whole new unit. I never appreciate being lied to and charged premium money.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My responses are below their comments I AM RESPONDING TO MR***'S COMMENTS DIRECTLYFirst, the H&H is now making all those comments in defense of the complaint I made it clear to my communication with them that I have a strong intent to file a complaint at Revdex.com, and the manager's response was "do what you gotta do"(RESPONSE: CUSTOMER NEVER COMMUNICATED THE DESIRE TO FILE A Revdex.com COMPLAINT WITH ANYONE IN THE OFFICE NO ONE UTTERED THE WORDS "DO WHAT YOU GOTTA DO" ANY CUSTOMER SUCH A RESPONSE WOULD SUBJECT THE EMPLOYEE TO IMMEDIATE TERMINATION I AM THE GENERAL MANAGER CUSTOMER NEVER SAID THIS TO ME CUSTOMER AND I ONLY SPOKE ONE TIME, AND THAT WAS WHEN I EXPLAINED THE FACTS AND OFFERED TO GO BACK TO THE PROPERTY TO EXPLAIN THE SITUATION TO THE POTENTIAL BUYER.) I think his name is BillBut I'm not sure about it Anyway, all he did was arguing that the company could not approach the approxft spot for a leak test, and that they have to provide a recommendation to change the entire pipe NOW, let me ask the company this You guys fixed the spot in the previous year And how come you are now saying you cannot access the spot for a leak test? I also asked him, given the situation, when you don't even know for sure there is a leak or not, how can you say you suspect there may be a leak and so recommend replacing the entire pipe? Yes, it's true I asked them to consider removing the recommendation FOR YOUR OWN PROFESSIONALISMYou fixed the spot the previous year You said everything seems ok I understand there may be another leak that you couldn't identify before or even developed after you fixed the pipe But if you cannot find any leak hole or are not capable of finding a leak hole, the first step should be looking at other places Again, that's professional competency, so I can't blame you for not detecting the true problem My point here is, you sent out two guys for the initial call, and another guy for the second, costing me $800, for NOTHING And then, although I was lucky enough to sell the property, it's my fortune, not yours You didn't mind causing me thousands of dollars of loss due to the fall-through of the deal Again, there was NO problem with the pipe lineSecond, the real estate agent and I just had a phone conversation to verify that they "strongly" suggested there must be something wrong inside the unit as well as the pipe, leading the then-buyer and their agent to believe that the entire unit needs to be replaced(RESPONSE: I SPOKE WITH THE REALTOR, CHRISTINE WALKER AND SHE INSISTS THAT SHE DID NOT SAY THIS MRSWALKER IS AVAILABEL AT (717) 579-OR [redacted] TO CONFIRM THIS INACCURATE STATEMENT ADDITIONALLY, THE BUYER'S REAL ESTATE AGENT, MICHELLE K [redacted] , IS ALSO AVAILABLE TO EXPLAIN THAT WE DID NOT COMMUNICATE THIS COMMENT TO THE BUYER MOREOVER, MICHELLE WILL EXPLAIN THAT THE BUYER WAS NIT-PICKING THE HOUSE AND PREFERRED NEW CONSTRUCTION [redacted] (717) 497-3630) Yes, talk to my agent, Christine Walker And here's the point At that last meeting with all parties, the H&H told the buyer's party that it looks like there may be something wrong to the unit as well Given the context of the conversation, and the fact that this was during a real estate transaction, a comment like that carries a heavier weight And H&H would be disingenuous to say that they had no intent to convince the buyer to ask me to replace the unit as well as the pipe I think the H&H will now say they had no intent But then I would argue that they were not professional Again, they obviously did not know the problem Then your professional assessment should have been "unidentifiable"Third, I have no idea what H&H mean by $6,higher than asking price I suppose they are not familiar with real estate data base I sold it much lower price AFTER ?% of seller's help(RESPONSEPER THE PUBLICLY AVAILABLE REAL ESTATE WEBSITE I PREVIOUSLY PROVIDED A LINK TO WHICH LISTS ASKING AND SELLING PRICE LIST PRICE $239, SALES PRICE $246,[redacted] Fourth, after all, I've spent so much money for NOTHING The other company came out and found out it was a lot simpler problem with a cheap fix And please note that after two months of operation, the unit is working impeccably I know no company is perfect But H&H not only did a poor job but also damaged my finance further by fueling incorrect and unreasonable information to the potential buyer I paid about $for their service But what's not counted here is my loss from a few more mortgage payment and actually dropping the price of the house(RESPONSECUSTOMER RECIEVED REPAIR OF TWO NAIL HOLES ON THE FIRST VISIT, RECHARGING OF THE SYSTEM ON THE SECOND VISIT, AND A CUSTOMER-REQUESTED REANALYSIS ON THE THIRD VISIT CUSTOMER GOT A 4TH VISIT TO EXPLAIN THE SYSTEM FOR FREE OUR COMPANY COMPLETED A VERY DIFFICULT REPAIR IN A COST SAVING MANNER ON THE FIRST VISIT, FULLY VERIFIED OPERATION OF THE SYSTEM AFTER THE SECOND REPAIR, AND VALIDATED OUR WORK ON THE THIRD REPAIR BASED ON MY IMPRESSIONS OF THE MEETING AT THE SITE, AS WELL AS THE IMPRESSIONS OF BOTH REALTORS, OUR COMAPNY DID NOT HARM THE SALE MOREOVER, SELLER'S REAL ESTATE AGENT OFFERED TO REPLACE THE 30+ YEAR OLD LINE SET AT HER COST, BUT THE POTENTIAL BUYER DECLINED CUSTOMER INCORRECTLY THINKS THAT A CIRCUIT BOARD AND CONDENSER FAN MOTOR, WHICH WERE FUNCTIONING PERFECTLY DURING SITE VISITS, WAS THE CAUSE OF HIS LEAK A FAN MOTOR AND A CIRCUIT BOARD CANNOT LEAK REFRIGERANT EITHER THE MOTOR AND CIRCUIT BOARD FAILED AFTER THE 4TH VISIT, OR THE CUSTOMER WAS DECEIVED BY AN UNSCRUPULOUS HVAC TECHNICIAN LOOKING TO MAKE A BUCK VIA AN UNNECESSARY REPAIR.) I wonder who's less professional here The H&H who didn't mind sharing inaccurate speculation with a customer in the middle of real estate transaction, or the other company that sent one technician, who spent minutes carefully examining the unit and line, and fixed the problem In fact, that technician asked me the exact same question, "why do they say they cannot access the particular spot when they fixed it last year?" Fifth, I do not wish to talk with the company because their attitude was condescending when I was asking for answers and helps There was a time when their receptionist (Sue?) was giggling over the phone when I called them a few times in a row Back then they did not want to talk with me (RESPONSE NO ONE AT OUR COMPANY HAS EVER BEEN CONDESCENDING OF ANY CUSTOMERS I SPOKE WITH CUSTOMER, AND HE SEEMED VERY PLEASED WE WERE WILLING TO HELP AT THE 4TH MEETING OUR DISPATCHER, SUE, IS A FABULOUSLY PROFESSIONAL AND COURTEOUS EMPLOYEE WHO NEVER TREATS PEOPLE WITH DISRESPECT I OVERHEARD HER LAST CONVERSATION WITH THIS CUSTOMER AND SHE WAS VERY POLITE AND DID NOT GIGGLEI hope H&H has recording system for their phone IF they do, I advise you to please listen to it This manager writes all the "officially and politically" correct statements But after all, I was the one at the other end of the line, and this manager was not there at the timeAnd so on H&H is making defense by stepping back and say they didn't do what they did I cannot accept their response(RESPONSE OUR ENTIRE COMPANY AS WELL AS BOTH REALTORS ARE AVAILABLE FOR A FACE-TO-FACE MEETING TO CLARIFY THIS ISSUE THE FACTS PRESENTED BY THIS CUSTOMER ARE INACCURATE OUR COMPANY HAS BEEN IN BUSINESS FOR YEARS WITHOUT A Revdex.com COMPLAINT WE TAKE CARE OF CUSTOMERS WE FIXED LEGITIMATE PROBLEMS FOR THIS CUSTOMER AND ARE WILLING TO EXPLAIN THE ISSUES AND ANSWER ANY QUESTIONS IN Revdex.com'S OFFICE.) The manage here is covering up the company's wrongdoing by simply trying to depict my statements as inaccurate And I wonder what this manager means by saying "we fixed legitimate problems for this customer." years of service does not guarantee anything and is in fact irrelevant to this case Something like this could happen anytime You take care of customers by charging them over $for practically nothing Again, my claim is not just about the $I paid It extends to what could have been a bigger loss, and resultant stress I figured simply asking for refund is a favor to the company Please be advised that I am consulting a lawyer for this matter At this point I intend to file a lawsuit after careful consideration I wish I do not have to take that route

I AM RESPONDING TO MRLEE'S COMMENTS DIRECTLYFirst, the H&H is now making all those comments in defense of the complaint I made it clear to my communication with them that I have a strong intent to file a complaint at Revdex.com, and the manager's response was "do what you gotta do"(RESPONSE: CUSTOMER NEVER COMMUNICATED THE DESIRE TO FILE A Revdex.com COMPLAINT WITH ANYONE IN THE OFFICE NO ONE UTTERED THE WORDS "DO WHAT YOU GOTTA DO" ANY CUSTOMER SUCH A RESPONSE WOULD SUBJECT THE EMPLOYEE TO IMMEDIATE TERMINATION I AM THE GENERAL MANAGER CUSTOMER NEVER SAID THIS TO ME CUSTOMER AND I ONLY SPOKE ONE TIME, AND THAT WAS WHEN I EXPLAINED THE FACTS AND OFFERED TO GO BACK TO THE PROPERTY TO EXPLAIN THE SITUATION TO THE POTENTIAL BUYER.) Second, the real estate agent and I just had a phone conversation to verify that they "strongly" suggested there must be something wrong inside the unit as well as the pipe, leading the then-buyer and their agent to believe that the entire unit needs to be replaced(RESPONSE: I SPOKE WITH THE REALTOR, CHRISTINE WALKER AND SHE INSISTS THAT SHE DID NOT SAY THIS MRSWALKER IS AVAILABEL AT ###-###-#### OR [redacted] TO CONFIRM THIS INACCURATE STATEMENT ADDITIONALLY, THE BUYER'S REAL ESTATE AGENT, MICHELLE K [redacted] , IS ALSO AVAILABLE TO EXPLAIN THAT WE DID NOT COMMUNICATE THIS COMMENT TO THE BUYER MOREOVER, MICHELLE WILL EXPLAIN THAT THE BUYER WAS NIT-PICKING THE HOUSE AND PREFERRED NEW CONSTRUCTION [redacted] ###-###-####) Third, I have no idea what H&H mean by $6,higher than asking price I suppose they are not familiar with real estate data base I sold it much lower price AFTER ?% of seller's help(RESPONSEPER THE PUBLICLY AVAILABLE REAL ESTATE WEBSITE I PREVIOUSLY PROVIDED A LINK TO WHICH LISTS ASKING AND SELLING PRICE LIST PRICE $239, SALES PRICE $246, [redacted] Fourth, after all, I've spent so much money for NOTHING The other company came out and found out it was a lot simpler problem with a cheap fix And please note that after two months of operation, the unit is working impeccably I know no company is perfect But H&H not only did a poor job but also damaged my finance further by fueling incorrect and unreasonable information to the potential buyer I paid about $for their service But what's not counted here is my loss from a few more mortgage payment and actually dropping the price of the house(RESPONSECUSTOMER RECIEVED REPAIR OF TWO NAIL HOLES ON THE FIRST VISIT, RECHARGING OF THE SYSTEM ON THE SECOND VISIT, AND A CUSTOMER-REQUESTED REANALYSIS ON THE THIRD VISIT CUSTOMER GOT A 4TH VISIT TO EXPLAIN THE SYSTEM FOR FREE OUR COMPANY COMPLETED A VERY DIFFICULT REPAIR IN A COST SAVING MANNER ON THE FIRST VISIT, FULLY VERIFIED OPERATION OF THE SYSTEM AFTER THE SECOND REPAIR, AND VALIDATED OUR WORK ON THE THIRD REPAIR BASED ON MY IMPRESSIONS OF THE MEETING AT THE SITE, AS WELL AS THE IMPRESSIONS OF BOTH REALTORS, OUR COMAPNY DID NOT HARM THE SALE MOREOVER, SELLER'S REAL ESTATE AGENT OFFERED TO REPLACE THE 30+ YEAR OLD LINE SET AT HER COST, BUT THE POTENTIAL BUYER DECLINED CUSTOMER INCORRECTLY THINKS THAT A CIRCUIT BOARD AND CONDENSER FAN MOTOR, WHICH WERE FUNCTIONING PERFECTLY DURING SITE VISITS, WAS THE CAUSE OF HIS LEAK A FAN MOTOR AND A CIRCUIT BOARD CANNOT LEAK REFRIGERANT EITHER THE MOTOR AND CIRCUIT BOARD FAILED AFTER THE 4TH VISIT, OR THE CUSTOMER WAS DECEIVED BY AN UNSCRUPULOUS HVAC TECHNICIAN LOOKING TO MAKE A BUCK VIA AN UNNECESSARY REPAIR.) Fifth, I do not wish to talk with the company because their attitude was condescending when I was asking for answers and helps There was a time when their receptionist (Sue?) was giggling over the phone when I called them a few times in a row Back then they did not want to talk with me (RESPONSE NO ONE AT OUR COMPANY HAS EVER BEEN CONDESCENDING OF ANY CUSTOMERS I SPOKE WITH CUSTOMER, AND HE SEEMED VERY PLEASED WE WERE WILLING TO HELP AT THE 4TH MEETING OUR DISPATCHER, SUE, IS A FABULOUSLY PROFESSIONAL AND COURTEOUS EMPLOYEE WHO NEVER TREATS PEOPLE WITH DISRESPECT I OVERHEARD HER LAST CONVERSATION WITH THIS CUSTOMER AND SHE WAS VERY POLITE AND DID NOT GIGGLEAnd so on H&H is making defense by stepping back and say they didn't do what they did I cannot accept their response(RESPONSE OUR ENTIRE COMPANY AS WELL AS BOTH REALTORS ARE AVAILABLE FOR A FACE-TO-FACE MEETING TO CLARIFY THIS ISSUE THE FACTS PRESENTED BY THIS CUSTOMER ARE INACCURATE OUR COMPANY HAS BEEN IN BUSINESS FOR YEARS WITHOUT A Revdex.com COMPLAINT WE TAKE CARE OF CUSTOMERS WE FIXED LEGITIMATE PROBLEMS FOR THIS CUSTOMER AND ARE WILLING TO EXPLAIN THE ISSUES AND ANSWER ANY QUESTIONS IN Revdex.com'S OFFICE.)