H & J Construction

This refund should be returned the way it was paid, via PayPal at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10988386, and disagree with the statementWhile yes they refunded the money it wasn't from additional contact, as I did not speak with anyone after my initial contact, it was from opening the Revdex.com complaintI never confirmed the [redacted] road address it is a confirmed address in PayPalThere is a huge differenceThis could potentially cause more problems with their orders in the future Additionally they never took responsibilty for the errorWhile the issue is resolved it took party involvement to do so and I fully intend to speak truthfully about the horrible customer service,lack of taking responsibility and involvement of the Revdex.com to fully resolve the issue Thank you for your help in resolving this situationI feel without the involvement of the Revdex.com this issue would not have been resolved Sincerely, [redacted] ***

This refund should be returned the way it was paid, via PayPal at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988386, and disagree with the statement. While yes they refunded the money it wasn't from additional contact, as I did not speak with anyone after my initial contact,  it was from opening the Revdex.com complaint. I never confirmed the [redacted] road address it is a confirmed address in PayPal. There is a huge difference. This could potentially cause more problems with their orders in the future  Additionally they never took responsibilty for the error. While the issue is resolved it took 3 party involvement to do so and I fully intend to speak truthfully about the horrible customer service,lack of taking responsibility and involvement of the Revdex.com to fully resolve the issue.  Thank you for your help in resolving this situation. I feel without the involvement of the Revdex.com this issue would not have been resolved. 
Sincerely,
[redacted]

[redacted] ordered from our company on Nov. 19th, we shipped out the order on Nov.23rd using the only address that was on her order through Paypal.  We drop ship orders on a daily basis that are being...

shipped to someone else besides the person who is ordering the products.  You can see below that [redacted] has even confirmed her address.   She states that there is not a place on our order form for alternate shipping addresses, and there certainly always has been.Hello The Gourmet Cupboard, You received a payment of $26.48 USD from [redacted]) Seller Protection -Eligible Buyer [redacted]Instructions to merchant The buyer hasn't entered any instructions.Shipping address -confirmed [redacted] United StatesShipping details GroundDescriptionUnit priceQtyAmountDill Dip Mix Item# Online Party Order - [redacted] - [redacted]$3.75 USD1$3.75 USDBaked Potato Soup Mix Item# Online Party Order - [redacted] - [redacted]$4.75 USD1$4.75 USDBeef Stroganoff Mix Item# Online Party Order - [redacted] - [redacted]$5.00 USD1$5.00 USDSweet Corn Chowder Mix Item# Online Party Order - [redacted] - [redacted]$4.00 USD1$4.00 USDSubtotal$17.50 USDShipping and handling$8.98 USDTotal$26.48 USDPayment$26.48 USDPayment sent [email protected]   The package was returned to us on the evening of Dec. 7th, and we contacted her on the 8th for shipping payment to resend her order to her. We spoke to her on the 9th, and she stated that we did not ship it to her new address, but there was NO other address entered on her order besides the one on her order.  We agreed to refund the money for her products, but not the shipping. We immediately refunded the 17.50 for products, but not the 8.98 shipping, since she had confirmed the shipping address where the products were to be shipped. Anytime that it is our company’s fault, we ALWAYS honor our mistake and reship for free, plus send something free to the customer.After further conversations with the customer, we later refunded her shipping costs on December, 17th.  To date, all costs attributed to Mrs. [redacted]’s order have been refunded despite the fact that while speaking to her about this issue, she repeatedly yelled at us and used extremely foul language through the phone and threatened to bad mouth our company on direct sales sites.  The Gourmet Cupboard