Thank you for forwarding Mr. [redacted]’s complaint to our attention.
This project was completed last January under extremely difficult weather conditions.
The ground will settle over time and finish landscaping was not part of the initial scope of
services provided by our company.
However, on June 30th (prior to this complaint being filed) we agreed via phone with Mr. [redacted]
to return and provide further landscaping services to the property within the next two (2) weeks.
This will be done as a gesture of goodwill, and at no additional expense to Mr. [redacted]. A
follow-up phone call was made to Mr. [redacted] on Monday, July 7th confirming work would be
done this week, within our initial two (2) week window.
Taking into consideration that this matter was amicably resolved prior to this complaint being
filed, we request that it not be listed on our permanent Revdex.com record. In speaking with Mr. [redacted]
this morning, he was in agreement as well.
Thank you for your consideration.
Sincerely,
[redacted]
President
H Jack's Plumbing & Heating Company
29930 Lakeland Blvd.
Wickliffe. OH 44092
440.943.0681 Phone
216.691.9935 Phone
440.943.0693 Fax
www.hjacks.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 3/16/15. Revdex.com, Inc.Attn: Melissa Trahan2800 Euclid Ave. 4th FloorCleveland, OH 44115-2408March 13, 2015Dear [redacted],I wanted to follow up with you about complaint...
number [redacted]. H.Jack’s Plumbing andHeating Co. is refunding $150.00 to [redacted] in response to his concerns over the project. Hestated he will be contacting you about the agreement of the refund. Thank you for your assistancein this matter.
[redacted]Vice President
Thank you for your attention, we really appreciate it. In January, when the pipe work was complete, we were told that someone would be returning in the spring to fill the hole in the yard. No one returned. In May we began to call to ask when they would be back. We called 4 or 5 times before filling the complaint . We are not asking for finished landscaping, but to simply return to finish filling the hole in the yard. The hole is deep enough that the foundation of the house is exposed. We have spoken to the owner of the company and would be happy to rescind the complaint when the work is finished. We are hoping to have it completed before the city of Maple Heights follows through on their threat to fine us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint.I want to respond back to you in regards to Complaint ID [redacted]. Thankyou for bringing this to our attention.I have spoken with Mr. [redacted] and his friend, Ms. [redacted],to come to a resolution of their concerns.We have agreed to refund back to the...
credit card $250.00 toward theproject. We also performed a complete furnace precision tune-up on Mr.[redacted]'s heating system.At this time, I want to thank you for your assistance in this matter.Also, I would like to state that Mr. [redacted] is completely satisfied with theresolution.Best Regards,Patrick K[redacted]Vice President - Ohio OperationsH. Jack's Plumbing & Heating Co.W# 440-943-0681F# 440-943-0693
Pat K[redacted] <pk[redacted]@hjacks.com>10:32 AM (15 minutes ago)to me Dear [redacted] I wanted to thank you for forwarding us the complaint ID [redacted] of the [redacted]. I took the original call on Sunday evening, when we...
dispatched a technician to the job as they requested. We returned Monday to make repairsto the plumbing system. Although the dishwasher itself is malfunctioning which was newly provided by the customer we repaired the plumbing. Mr. [redacted] called back to express his concern of the water pressure, and I stated to him that we would return to adjust the pressure to his liking. We scheduled for Tuesday 5/10/16. In the afternoon, Mrs. [redacted] cancelled us coming out at that time. At that point I have attempted several times and ways to reach the [redacted]s with no response back. We wish to return and adjust the water pressure as needed and would like to discuss the invoice amount and make adjustments as agreed upon.Thank you for your assistance in the matter.Best Regards,Patrick K[redacted]Vice President - Ohio OperationsH. Jack's Plumbing & Heating Co.W# 440-943-0681F# 440-943-0693From: H. Jacks Plumbing Heating Co. <[email protected]>To: "[redacted][email protected]" <[redacted][email protected]> Sent: Thursday, May 12, 2016 11:52 AMSubject: Revdex.comMr. & Mrs. [redacted], I have received the information from the Revdex.com. I have been attempting to reach you by phone and email. Please call me back. I want to work to resolve the issues at hand. We want to handle the water pressure and the invoice amount. I can be reached at the office phone (440) 943-0681 or my cell phone (440) 336-3369. Thank you, Patrick K[redacted] Vice PresidentH. Jack's Plumbing & Heating Co.pk[redacted]@hjacks.comH. Jacks Plumbing Heating Co. <[email protected]>10:38 AM to me Another Email to send to [redacted] Regarding ID [redacted] H. Jack's Plumbing & Heating Co.----- Forwarded Message -----From: H. Jacks Plumbing Heating Co. <[email protected]>To: "[redacted]@aol.com" <[redacted]@aol.com> Sent: Wednesday, May 11, 2016 10:56 AMSubject: Please Return our CallHello [redacted], This is Patrick K[redacted]. Please call me back. I have not been able to reach you by phone the few times I have called. Thank you, Patrick K[redacted] 440-943-0681 H. Jack's Plumbing & Heating Co.
Business sent following update:We have re-issued the check in the amount of $253.00 that Ms. [redacted]stated she never received, and shipped it for delivery prior to 10:30 AMtomorrow (10/2/15).The tracking number assigned to this transaction is: 781431993943.Feel free to call with any questions you may have.
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 12/8/15.December 8, 2015 RE: [redacted] Job at: [redacted] Dear [redacted], Thank you for forwarding the complaint #[redacted] to us for review. I...
want to forward the information that we provided to [redacted] Retail Services. The response to [redacted] was in April 2015. We have not had any response or contact from [redacted] since April of 2015. H. Jack's Plumbing & Heating Co. provided the work that was proposed for the boiler. Any additional problems or repairs that may be needed at the present time are above and beyond what we have serviced. The steam boiler repairs were permitted and inspected by the [redacted] County (PM [redacted]). All repairs that H. Jack's Plumbing & Heating Co. had made on or about November 5, 2014 were approved by the city inspector. H. Jack's Plumbing & Heating Co. and I personally had made several attempts to revisit the [redacted] project with the [redacted] manufacturer representative. We were not allowed to gain access to the project with Ms. [redacted]. This is a statement to us. It is very difficult to resolve a situation if there is no communication. Although we do not authorize any form of chargeback to our account, we will continue to work diligently to resolve Ms. [redacted]' concerns to her satisfaction. As an organization, we have close to (35) years' experience working with both hot water and steam boiler systems in residential and commercial applications. All service, workmanship, and materials provided at the above residence were in line with the proper municipality for appropriate inspection. Please note: this system provided reliable heat to this residence through the coldest and harshest winter we have experienced in decades. Several recommendations outlined in a site visit performed by [redacted] Plumbing & Heating were all outside the scope of the initial project originally quoted to Ms. [redacted] (Please see Attachment A) by our company. We are not willing, nor feel obligated to pay for this additional work on an older, pre-existing system. However, we stand one hundred percent (100%) behind the workmanship and scope of p.2services we provided on or around November 5, 2014. If, for any reason, a failure occurs in that scope of work, warranty repairs will be made at no additional expense to Ms. Mann (Please see Attachments C and D). Moving forward, if Ms. Mann is uncomfortable continuing a professional working relationship with our company, and the need arises, we would willingly reimburse Ms. [redacted] a reasonable, agreed-upon, warranty reimbursement payment as it relates to the scope of services we both quoted and provided on or around November 5, 2014 (Please see Attachments A, B and C). Upon request, any future warranty reimbursement payments mutually agreed upon between Ms. [redacted] and H. Jack's Plumbing & Heating Co. will be issued directly to Ms. [redacted] or her preferred contractor of choice. We hope Ms. [redacted] sees this as a sincere gesture of goodwill to bring this matter to an amicable resolution. If I can be of further assistance, please contact me directly at (888) 458-1161 or [redacted].com. Thank you for working with us to resolve these questions. Best Regards, Patrick K[redacted] Vice President H.Jack's Plumbing & Heating Co.
Telephone response obtained from company as follows: The company stated they did a home inspection on 8/27/16, the city inspectors went out on 8/29/16 and sited a few minimal adjustments that needed to be addressed. The company stated they had an appointment scheduled and needed to...
reschedule it. The company stated they attempted 2 times to go out and perform the adjustments needed but the consumer refuse to cooperate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 4/20/15.l want to thank you for sending me the complaint info on lD# [redacted]. I spoke to[redacted] on Friday evening at 6:30pm. [redacted] and l agreed on a refund of 10% of the...
project,$104.00. l will be sending her the refund by check the week of 4/20/15 Monday. Thank you foryour assistance in this matter.Best Regards,[redacted]Vice PresidentH. Jack's Plumbing & Heating Company?
Telephone response received from the company as follows: The company stated they would like a copy of the invoice from the company that performed the repairs.
Business responded to complaint. See attached.
Business response also copied and pasted below by Revdex.com staff 7/8/14.
July 8, 2014
[redacted], Trade Assistant
Revdex.com, Inc.
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE:...
Complaint ID [redacted]
Dear Ms. [redacted]:
Thank you for forwarding Mr. [redacted]’s complaint to our attention.
This project was completed last January under extremely difficult weather conditions.
The ground will settle over time and finish landscaping was not part of the initial scope of
services provided by our company.
However, on June 30th (prior to this complaint being filed) we agreed via phone with Mr. [redacted]
to return and provide further landscaping services to the property within the next two (2) weeks.
This will be done as a gesture of goodwill, and at no additional expense to Mr. [redacted]. A
follow-up phone call was made to Mr. [redacted] on Monday, July 7th confirming work would be
done this week, within our initial two (2) week window.
Taking into consideration that this matter was amicably resolved prior to this complaint being
filed, we request that it not be listed on our permanent Revdex.com record. In speaking with Mr. [redacted]
this morning, he was in agreement as well.
Thank you for your consideration.
Sincerely,
[redacted]
President
H Jack's Plumbing & Heating Company
29930 Lakeland Blvd.
Wickliffe. OH 44092
440.943.0681 Phone
216.691.9935 Phone
440.943.0693 Fax
www.hjacks.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 3/16/15. Revdex.com, Inc.Attn: Melissa Trahan2800 Euclid Ave. 4th FloorCleveland, OH 44115-2408March 13, 2015Dear [redacted],I wanted to follow up with you about complaint...
number [redacted]. H.Jack’s Plumbing andHeating Co. is refunding $150.00 to [redacted] in response to his concerns over the project. Hestated he will be contacting you about the agreement of the refund. Thank you for your assistancein this matter.
[redacted]Vice President
Thank you for your attention, we really appreciate it. In January, when the pipe work was complete, we were told that someone would be returning in the spring to fill the hole in the yard. No one returned. In May we began to call to ask when they would be back. We called 4 or 5 times before filling the complaint . We are not asking for finished landscaping, but to simply return to finish filling the hole in the yard. The hole is deep enough that the foundation of the house is exposed. We have spoken to the owner of the company and would be happy to rescind the complaint when the work is finished. We are hoping to have it completed before the city of Maple Heights follows through on their threat to fine us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint.I want to respond back to you in regards to Complaint ID [redacted]. Thankyou for bringing this to our attention.I have spoken with Mr. [redacted] and his friend, Ms. [redacted],to come to a resolution of their concerns.We have agreed to refund back to the...
credit card $250.00 toward theproject. We also performed a complete furnace precision tune-up on Mr.[redacted]'s heating system.At this time, I want to thank you for your assistance in this matter.Also, I would like to state that Mr. [redacted] is completely satisfied with theresolution.Best Regards,Patrick K[redacted]Vice President - Ohio OperationsH. Jack's Plumbing & Heating Co.W# 440-943-0681F# 440-943-0693
Pat K[redacted] <pk[redacted]@hjacks.com>10:32 AM (15 minutes ago)to me Dear [redacted] I wanted to thank you for forwarding us the complaint ID [redacted] of the [redacted]. I took the original call on Sunday evening, when we...
dispatched a technician to the job as they requested. We returned Monday to make repairsto the plumbing system. Although the dishwasher itself is malfunctioning which was newly provided by the customer we repaired the plumbing. Mr. [redacted] called back to express his concern of the water pressure, and I stated to him that we would return to adjust the pressure to his liking. We scheduled for Tuesday 5/10/16. In the afternoon, Mrs. [redacted] cancelled us coming out at that time. At that point I have attempted several times and ways to reach the [redacted]s with no response back. We wish to return and adjust the water pressure as needed and would like to discuss the invoice amount and make adjustments as agreed upon.Thank you for your assistance in the matter.Best Regards,Patrick K[redacted]Vice President - Ohio OperationsH. Jack's Plumbing & Heating Co.W# 440-943-0681F# 440-943-0693From: H. Jacks Plumbing Heating Co. <[email protected]>To: "[redacted][email protected]" <[redacted][email protected]> Sent: Thursday, May 12, 2016 11:52 AMSubject: Revdex.comMr. & Mrs. [redacted], I have received the information from the Revdex.com. I have been attempting to reach you by phone and email. Please call me back. I want to work to resolve the issues at hand. We want to handle the water pressure and the invoice amount. I can be reached at the office phone (440) 943-0681 or my cell phone (440) 336-3369. Thank you, Patrick K[redacted] Vice PresidentH. Jack's Plumbing & Heating Co.pk[redacted]@hjacks.comH. Jacks Plumbing Heating Co. <[email protected]>10:38 AM to me Another Email to send to [redacted] Regarding ID [redacted] H. Jack's Plumbing & Heating Co.----- Forwarded Message -----From: H. Jacks Plumbing Heating Co. <[email protected]>To: "[redacted]@aol.com" <[redacted]@aol.com> Sent: Wednesday, May 11, 2016 10:56 AMSubject: Please Return our CallHello [redacted], This is Patrick K[redacted]. Please call me back. I have not been able to reach you by phone the few times I have called. Thank you, Patrick K[redacted] 440-943-0681 H. Jack's Plumbing & Heating Co.
Business sent following update:We have re-issued the check in the amount of $253.00 that Ms. [redacted]stated she never received, and shipped it for delivery prior to 10:30 AMtomorrow (10/2/15).The tracking number assigned to this transaction is: 781431993943.Feel free to call with any questions you may have.
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 12/8/15.December 8, 2015 RE: [redacted] Job at: [redacted] Dear [redacted], Thank you for forwarding the complaint #[redacted] to us for review. I...
want to forward the information that we provided to [redacted] Retail Services. The response to [redacted] was in April 2015. We have not had any response or contact from [redacted] since April of 2015. H. Jack's Plumbing & Heating Co. provided the work that was proposed for the boiler. Any additional problems or repairs that may be needed at the present time are above and beyond what we have serviced. The steam boiler repairs were permitted and inspected by the [redacted] County (PM [redacted]). All repairs that H. Jack's Plumbing & Heating Co. had made on or about November 5, 2014 were approved by the city inspector. H. Jack's Plumbing & Heating Co. and I personally had made several attempts to revisit the [redacted] project with the [redacted] manufacturer representative. We were not allowed to gain access to the project with Ms. [redacted]. This is a statement to us. It is very difficult to resolve a situation if there is no communication. Although we do not authorize any form of chargeback to our account, we will continue to work diligently to resolve Ms. [redacted]' concerns to her satisfaction. As an organization, we have close to (35) years' experience working with both hot water and steam boiler systems in residential and commercial applications. All service, workmanship, and materials provided at the above residence were in line with the proper municipality for appropriate inspection. Please note: this system provided reliable heat to this residence through the coldest and harshest winter we have experienced in decades. Several recommendations outlined in a site visit performed by [redacted] Plumbing & Heating were all outside the scope of the initial project originally quoted to Ms. [redacted] (Please see Attachment A) by our company. We are not willing, nor feel obligated to pay for this additional work on an older, pre-existing system. However, we stand one hundred percent (100%) behind the workmanship and scope of p.2services we provided on or around November 5, 2014. If, for any reason, a failure occurs in that scope of work, warranty repairs will be made at no additional expense to Ms. Mann (Please see Attachments C and D). Moving forward, if Ms. Mann is uncomfortable continuing a professional working relationship with our company, and the need arises, we would willingly reimburse Ms. [redacted] a reasonable, agreed-upon, warranty reimbursement payment as it relates to the scope of services we both quoted and provided on or around November 5, 2014 (Please see Attachments A, B and C). Upon request, any future warranty reimbursement payments mutually agreed upon between Ms. [redacted] and H. Jack's Plumbing & Heating Co. will be issued directly to Ms. [redacted] or her preferred contractor of choice. We hope Ms. [redacted] sees this as a sincere gesture of goodwill to bring this matter to an amicable resolution. If I can be of further assistance, please contact me directly at (888) 458-1161 or [redacted].com. Thank you for working with us to resolve these questions. Best Regards, Patrick K[redacted] Vice President H.Jack's Plumbing & Heating Co.
Telephone response obtained from company as follows: The company stated they did a home inspection on 8/27/16, the city inspectors went out on 8/29/16 and sited a few minimal adjustments that needed to be addressed. The company stated they had an appointment scheduled and needed to...
reschedule it. The company stated they attempted 2 times to go out and perform the adjustments needed but the consumer refuse to cooperate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business responded to complaint. See attached.Business response copied and pasted below by Revdex.com staff 4/20/15.l want to thank you for sending me the complaint info on lD# [redacted]. I spoke to[redacted] on Friday evening at 6:30pm. [redacted] and l agreed on a refund of 10% of the...
project,$104.00. l will be sending her the refund by check the week of 4/20/15 Monday. Thank you foryour assistance in this matter.Best Regards,[redacted]Vice PresidentH. Jack's Plumbing & Heating Company?
Telephone response received from the company as follows: The company stated they would like a copy of the invoice from the company that performed the repairs.