Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Once again. The response does not resolve the issue. It simply skirts the issue. At no point were we informed, nor does it state in the SIGNED CONTRACT that we had to supply an inventory of items. At no time were we advised of this as her response implies. We, at no time, requested or gained access to the storage area. Obviously, someone at the company has the keys and access to the storage unit(s). Thus, his is not a SELF storage unit. Also, no where in the insurance information provided by the mover does it state that an inventory must be listed for insurance purposes. I paid for $40,000 worth of insurance - $40,000!!!! If they are unwilling to refund me the money that I have lost due to the items not being returned, they should reimburse me the $700 I paid in insurance over the 5 month period. I do not care about their "reputation in the community". I understand that this will not affect their business, although I am making sure that no one I know will use the company ever for moving or storage, but they should stand behind their word. If they are unwilling to reimburse the insurance money, what was insurance for? This is a joke, as is this company and its representative.
Regards,
[redacted]
This is a sad case, The clients came into SELF STORAGE on 12/15/2015 no inventory list was given to us. On 4/12/2016 They exited our storage. Nothing was mentioned until 5/18/2016 more than a month past. When Mrs. B called I explained to her we have nothing stating what was in...
the unit. It is self storage so you are the only one with access to the unit. She was not happy and said her husband would be calling. That he did on 5/23/2016 He said he had two boxes of baseball cards one not worth much and the other a few hundred dollars. I asked him if he had documentation of what was in the unit. He said no, I said with out proof of the items, my hands are tied. He then said they were worth thousands. So my comment too him was, If they are worth thousands, I am sure you have them appraised and a insurance policy on them and pictures. Just as you would an engagement ring or something? He said no none of it. So I then said again I am sorry but without something for me to base it off of. My hands are tied. I would love to help but I just can't do anything without proof.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Once again. The response does not resolve the issue. It simply skirts the issue. At no point were we informed, nor does it state in the SIGNED CONTRACT that we had to supply an inventory of items. At no time were we advised of this as her response implies. We, at no time, requested or gained access to the storage area. Obviously, someone at the company has the keys and access to the storage unit(s). Thus, his is not a SELF storage unit. Also, no where in the insurance information provided by the mover does it state that an inventory must be listed for insurance purposes. I paid for $40,000 worth of insurance - $40,000!!!! If they are unwilling to refund me the money that I have lost due to the items not being returned, they should reimburse me the $700 I paid in insurance over the 5 month period. I do not care about their "reputation in the community". I understand that this will not affect their business, although I am making sure that no one I know will use the company ever for moving or storage, but they should stand behind their word. If they are unwilling to reimburse the insurance money, what was insurance for? This is a joke, as is this company and its representative.
Regards,
[redacted]
This is a sad case, The clients came into SELF STORAGE on 12/15/2015 no inventory list was given to us. On 4/12/2016 They exited our storage. Nothing was mentioned until 5/18/2016 more than a month past. When Mrs. B called I explained to her we have nothing stating what was in...
the unit. It is self storage so you are the only one with access to the unit. She was not happy and said her husband would be calling. That he did on 5/23/2016 He said he had two boxes of baseball cards one not worth much and the other a few hundred dollars. I asked him if he had documentation of what was in the unit. He said no, I said with out proof of the items, my hands are tied. He then said they were worth thousands. So my comment too him was, If they are worth thousands, I am sure you have them appraised and a insurance policy on them and pictures. Just as you would an engagement ring or something? He said no none of it. So I then said again I am sorry but without something for me to base it off of. My hands are tied. I would love to help but I just can't do anything without proof.