H K D Global Ltd

Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title:[redacted] Ops Ngr
Contact Phone: XXXX-XXX-XXXX
Contact Email: [redacted]@hkdglobal.net
Consumer spoke with customer service representative and supervisor. Consumer relayed that the shipping box was undamaged but...

had damaged poles. Poles comprised a portion of the 11 part order. Replacement parts are neither used nor of a condition consistent with the consumer's description. It was explained to the consumer that we needed to verify and document the problem. Consumer stated they had "repaired" several of the parts and they wouldn't show the damage to which she referred. An offer was extended to return the parts for inspection free of charge. Consumer was again assured we would assist her but need verification of the issue. Consumer disconnected the call.

HKD tent purchased and found to have manufacturing defect of zipper. HKD has told me that they do not warrant their product and I'm out of luck.
I purchased a Northwest Territories tent at KMart clearance last fall, but did not erect it as the weather was not amenable. I took it out this last month, and found that the front door zipper was never installed before it was sewn into the tent, so it did not work and is unrepairable. I ended up closing the door with safety pins. The retailer said I needed to contact HKD for remedy. I contacted the company, and even though this is clearly a manufacturing defect, they said they do not warrant their tent bodies AT ALL, so I'm out of luck. The model number was XX-XXXX-XSR.