H & K Towing Reviews (12)
Dec 24, 2019
My experience with H&K Towing was disturbing from start to finishThe employees were rude and aggressiveTheir business practices are unethical at bestI would not recommend that anyone use H&K Towing services under any circumstances
Nov 29, 2019
I would venture to say that the only reviews posted here are from clients of this business that have had their vehicles towed - I wanted to submit a review from the perspective of an agency that uses them to remove vehicles parked in violation of the agency policiesI have personally called them several times to initiate a tow, and they have always been friendly, courteous, and promptThey have offered to schedule tows early in the morning to remove vehicles blocking fire lanes overnightI have also overheard an interaction between a tow driver and an irate vehicle owner, and the statements made by the driver were calm, accurate, and clear, in the face of yelling and screaming by the owner
Nov 28, 2019
Complaint: [redacted] I am rejecting this response because: My husband did pay the feeThe reason he paid the fee is because we needed our car immediatelyWe do have the correct parking pass and I have pictures with time stamps and dates to prove it I also only called time and someone called me backThat was the end of the response with the companyYour towing signs are gone so I'm assuming you lost the contractHave a good day, I know this complaint won't get me anywhere with your company Regards, [redacted]
Nov 26, 2019
As Mr [redacted] stated, received a call from the Cambridge PD on 4/21/to respond to motor vehicle accident scene in an alley off Wheeling Avein Cambridge, no tow destination was noted After arriving on location and backing my truck up to the GMC Envoy that was involved in the accident the driver of the vehicle got out of the vehicle and was attempting to remove the ignition key from her vehicle, she was visibly shaken and having difficulty so I assisted her and proceeded to load the vehicle that was not able to be drivenAfter Finishing loading the vehicle I got my clipboard to get instructions on where to take the vehicle I asked the female driver if she was the owner and where she wanted me to take the vehicleHer statement to me was that she "hoped that I would tell her what to do because she didn't know" I told her that the typical process for vehicles that are not able to be driven from the scene were to take to our impound lot and that the insurance companies handle from there I was unaware of any possible address within miles and she never said anything or asked about towing it to any other location Ms [redacted] was with a few other individuals which all heard the conversationI assured her that the vehicle was not going to be taken anywhere without her authorization and she thanked me I got the drivers name, Ms [redacted] and her phone number and gave her my business card with the address and phone number and hauled the vehicle to our storage lot Mr [redacted] contacted our office a few hours later wanting to know why the vehicle was not towed to his home address, I was unavailable to take the call and Mr [redacted] was advised that I would return his call which I did ASAP Mr [redacted] was very upset when I called and kept stating that I should have offered to tow to his home address first and not to my location I explained to him that the first thing I did was ask the female driver where she wanted me to take it and she asked me to tell her what to do and I offered a suggestion that she immediately agreed to without hesitation I explained to him that approximately 90% of our accident tows are towed to our lot or a body shop and that the insurance companies handle it from there All he said was that he was paying for it and he wanted it taken to his house and now he has to pay a large tow bill and that he understands that I am just in it to make money.I am not sure where Mr [redacted] is getting his pricing information He asked me what he owed for the tow, I explained that it was $for the tow and he asked if there was a fee for keeping the vehicle here and I stated yes there would be a fee and that it was $15/day Mr [redacted] told me that it should have been $tow because he only lived miles away and I towed it miles and stated that he would be coming to get the vehicle I explained to Mr [redacted] that the vehicle was not able to be driven and he stated he knew and that he would bring a car trailer Mr [redacted] never asked me to re-tow the vehicle to his home and never asked for priceHe did state to my secretary on his initial call that he would have to pay to have us tow it to his house and she said yes,no prices where issued As far as the original $tow bill and storage fee I believe that Mr [redacted] will find that my rates are very honest and fair I Ms [redacted] had advised me to take the vehicle to any other location I would have been more than happy to have done soI have not heard anything from Mr [redacted] after our phone conversation on the 21st
Horrible service wouldn't let me get my car at six at night with my pregnant wife and kids stranded and when I called they cursed at my and hung up on me
We towed the vehicle at the request of the security company for not having a parking permit in the vehicle. A gentleman that you know called to come get the vehicle from the impound after paying the bill of $235.60 he had the keys to the vehicle and knew where the vehicle was towed from and he also...
As Mr. [redacted] stated, received a call from the Cambridge PD on 4/21/2016 to respond to motor vehicle accident scene in an alley off Wheeling Ave. in Cambridge, no tow destination was noted. After arriving on location and backing my truck up to the GMC Envoy that was involved in the accident the...
My experience with H&K Towing was disturbing from start to finish. The employees were rude and aggressive. Their business practices are unethical at best. I would not recommend that anyone use H&K Towing services under any circumstances.
I would venture to say that the only reviews posted here are from clients of this business that have had their vehicles towed - I wanted to submit a review from the perspective of an agency that uses them to remove vehicles parked in violation of the agency policies. I have personally called them several times to initiate a tow, and they have always been friendly, courteous, and prompt. They have offered to schedule tows early in the morning to remove vehicles blocking fire lanes overnight. I have also overheard an interaction between a tow driver and an irate vehicle owner, and the statements made by the driver were calm, accurate, and clear, in the face of yelling and screaming by the owner.
Review: When I called the company with an inquiry about a warning that was left on my car 10 mins before towing it, the man yelled at me and hung up on me.
Review: H & K Towing showed up as I was already in the process of moving my car to prevent it from being towed. They told me it would be illegal to move it and that, if I did they would report me to the police since they were already on site. When I asked them to show me where it says they are legally allowed to do this, they could not. They left me with the options of getting the police called so that the police could could ticket me, them towing my car to impound where I would have to pay $200+ to get it back, or pay their 70 dollar ransom drop fee (my car wasn't even hooked up as they had just gotten there). I finally decided to pay the fee and they lied telling me they only accepted cash, which per Colorado law is illegal as of September 2013. I had to borrow the money to pay them. They were unprofessional and verbally abusive with irrational threats to involve police if I did not cooperate. In short, they run a scam and are involved with illegal and unethical business practices that should not be allowed to continue.Desired Settlement: I would like a refund of the $70 they charged me and to see something done about this shady business so others are not conned by them.