H & K Towing

My experience with H&K Towing was disturbing from start to finishThe employees were rude and aggressiveTheir business practices are unethical at bestI would not recommend that anyone use H&K Towing services under any circumstances

I would venture to say that the only reviews posted here are from clients of this business that have had their vehicles towed - I wanted to submit a review from the perspective of an agency that uses them to remove vehicles parked in violation of the agency policiesI have personally called them several times to initiate a tow, and they have always been friendly, courteous, and promptThey have offered to schedule tows early in the morning to remove vehicles blocking fire lanes overnightI have also overheard an interaction between a tow driver and an irate vehicle owner, and the statements made by the driver were calm, accurate, and clear, in the face of yelling and screaming by the owner

Complaint: [redacted] I am rejecting this response because: My husband did pay the feeThe reason he paid the fee is because we needed our car immediatelyWe do have the correct parking pass and I have pictures with time stamps and dates to prove it I also only called time and someone called me backThat was the end of the response with the companyYour towing signs are gone so I'm assuming you lost the contractHave a good day, I know this complaint won't get me anywhere with your company Regards, [redacted]

As Mr [redacted] stated, received a call from the Cambridge PD on 4/21/to respond to motor vehicle accident scene in an alley off Wheeling Avein Cambridge, no tow destination was noted After arriving on location and backing my truck up to the GMC Envoy that was involved in the accident the driver of the vehicle got out of the vehicle and was attempting to remove the ignition key from her vehicle, she was visibly shaken and having difficulty so I assisted her and proceeded to load the vehicle that was not able to be drivenAfter Finishing loading the vehicle I got my clipboard to get instructions on where to take the vehicle I asked the female driver if she was the owner and where she wanted me to take the vehicleHer statement to me was that she "hoped that I would tell her what to do because she didn't know" I told her that the typical process for vehicles that are not able to be driven from the scene were to take to our impound lot and that the insurance companies handle from there I was unaware of any possible address within miles and she never said anything or asked about towing it to any other location Ms [redacted] was with a few other individuals which all heard the conversationI assured her that the vehicle was not going to be taken anywhere without her authorization and she thanked me I got the drivers name, Ms [redacted] and her phone number and gave her my business card with the address and phone number and hauled the vehicle to our storage lot Mr [redacted] contacted our office a few hours later wanting to know why the vehicle was not towed to his home address, I was unavailable to take the call and Mr [redacted] was advised that I would return his call which I did ASAP Mr [redacted] was very upset when I called and kept stating that I should have offered to tow to his home address first and not to my location I explained to him that the first thing I did was ask the female driver where she wanted me to take it and she asked me to tell her what to do and I offered a suggestion that she immediately agreed to without hesitation I explained to him that approximately 90% of our accident tows are towed to our lot or a body shop and that the insurance companies handle it from there All he said was that he was paying for it and he wanted it taken to his house and now he has to pay a large tow bill and that he understands that I am just in it to make money.I am not sure where Mr [redacted] is getting his pricing information He asked me what he owed for the tow, I explained that it was $for the tow and he asked if there was a fee for keeping the vehicle here and I stated yes there would be a fee and that it was $15/day Mr [redacted] told me that it should have been $tow because he only lived miles away and I towed it miles and stated that he would be coming to get the vehicle I explained to Mr [redacted] that the vehicle was not able to be driven and he stated he knew and that he would bring a car trailer Mr [redacted] never asked me to re-tow the vehicle to his home and never asked for priceHe did state to my secretary on his initial call that he would have to pay to have us tow it to his house and she said yes,no prices where issued As far as the original $tow bill and storage fee I believe that Mr [redacted] will find that my rates are very honest and fair I Ms [redacted] had advised me to take the vehicle to any other location I would have been more than happy to have done soI have not heard anything from Mr [redacted] after our phone conversation on the 21st

Horrible service wouldn't let me get my car at six at night with my pregnant wife and kids stranded and when I called they cursed at my and hung up on me

We towed the vehicle at the request of the security company for not having a parking permit in the vehicle. A gentleman that you know called to come get the vehicle from the impound after paying the bill of $235.60 he had the keys to the vehicle and knew where the vehicle was towed from and he also...

paid the bill of $235.60 upon payment your gentleman friend was indeed given a copy of the receipt so the laws state we must provide one copy and that is what we did we are not responsible if your gentleman friend did not give you the receipt, we have also spoken with the HOA yesterday and they told us they are in no agreement to pay this women back $265.00 as they dont do reimbursements, and as far as the notices that she is recieving on her vehicle we do not do the tagging for the HOA the security company does the tagging or HOA does the tagging so we are in no way harassing this women. We received repeated phone calls from this women requesting a receipt and dispite all the times she was explained to that a receipt was given to her gentlemen friend who paid the bill and picked up the vehicle so she would need to speak to him about getting the receipt from him she kept calling even more times after she was explained this. We also contacted Public Utility Commission and explained to them the situation and they had told us we do not have to give another receipt as one was already given to her gentleman friend.This women is not the one who paid the bill so in turn if she would like a copy of the receipt I suggested she contact her gentleman friend and ask him for the copy of the receipt.

Complaint: [redacted]
I am rejecting this response because: My husband did pay the fee. The reason he paid the fee is because we needed our car immediately. We do have the correct parking pass and I have pictures with time stamps and dates to prove it. 
I also only called 1 time and someone called me back. That was the end of the response with the company. Your towing signs are gone so I'm assuming you lost the contract. Have a good day, I know this complaint won't get me anywhere with your company. 
Regards,
[redacted]

As Mr. [redacted] stated, received a call from the Cambridge PD on 4/21/2016 to respond to motor vehicle accident scene in an alley off Wheeling Ave. in Cambridge, no tow destination was noted.  After arriving on location and backing my truck up to the GMC Envoy that was involved in the accident the...

driver of the vehicle got out of the vehicle and was attempting to remove the ignition key from her vehicle, she was visibly shaken and having difficulty so I assisted her and proceeded to load the vehicle that was not able to be driven. After Finishing loading the vehicle I got my clipboard to get instructions on where to take the vehicle.  I asked the female driver if she was the owner and where she wanted me to take the vehicle. Her statement to me was that she "hoped that I would tell her what to do because she didn't know".  I told her that the typical process for vehicles that are not able to be driven from the scene were to take to our impound lot and that the insurance companies handle from there.  I was unaware of any possible address within 5 miles and she never said anything or asked about towing it to any other location.  Ms [redacted] was with a few other individuals which all heard the conversation. I assured her that the vehicle was not going to be taken anywhere without her authorization and she thanked me.  I got the drivers name, Ms [redacted] and her phone number and gave her my business card with the address and phone number and hauled the vehicle to our storage lot.   Mr. [redacted] contacted our office a few hours later wanting to know why the vehicle was not towed to his home address, I was unavailable to take the call and Mr. [redacted] was advised that I would return his call which I did ASAP.  Mr [redacted] was very upset when I called and kept stating that I should have offered to tow to his home address first and not to my location.  I explained to him that the first thing I did was ask the female driver where she wanted me to take it and she asked me to tell her what to do and I offered a suggestion that she immediately agreed to without hesitation.  I explained to him that approximately 90% of our accident tows are towed to our lot or a body shop and that the insurance companies handle it from there.  All he said was that he was paying for it and he wanted it taken to his house and now he has to pay a large tow bill and that he understands that I am just in it to make money.I am not sure where Mr [redacted] is getting his pricing information.  He asked me what he owed for the tow, I explained that it was $85 for the tow and he asked if there was a fee for keeping the vehicle here and I stated yes there would be a fee and that it was $15/day.  Mr. [redacted] told me that it should have been $50 tow because he only lived 5 miles away and I towed it 13 miles and stated that he would be coming to get the vehicle.  I explained to Mr [redacted] that the vehicle was not able to be driven and he stated he knew and that he would bring a car trailer.  Mr [redacted] never asked me to re-tow the vehicle to his home and never asked for price. He did state to my secretary on his initial call that he would have to pay to have us tow it to his house and she said yes,no prices where issued.   As far as the original $85 tow bill and storage fee I believe that Mr [redacted] will find that my rates are very honest and fair.  I Ms. [redacted] had advised me to take the vehicle to any other location I would have been more than happy to have done so. I  have not heard anything from Mr [redacted] after our phone conversation on the 21st.

My experience with H&K Towing was disturbing from start to finish. The employees were rude and aggressive. Their business practices are unethical at best. I would not recommend that anyone use H&K Towing services under any circumstances.

I would venture to say that the only reviews posted here are from clients of this business that have had their vehicles towed - I wanted to submit a review from the perspective of an agency that uses them to remove vehicles parked in violation of the agency policies. I have personally called them several times to initiate a tow, and they have always been friendly, courteous, and prompt. They have offered to schedule tows early in the morning to remove vehicles blocking fire lanes overnight. I have also overheard an interaction between a tow driver and an irate vehicle owner, and the statements made by the driver were calm, accurate, and clear, in the face of yelling and screaming by the owner.

Review: When I called the company with an inquiry about a warning that was left on my car 10 mins before towing it, the man yelled at me and hung up on me.

On November 2, 2012 I came out of a friend's apartment complex to see my car being towed. A warning note was left on my windshield saying that if my car was seen there again it would be towed, but I didn't see this note until after I had to pay $70.00 on my visa card to have my car "released" (receipt number 4105).The note was time stamped 5:30pm and I came out to my car at 5:40 where it was already hooked to the tow truck. I called the towing company to inquiry about why I received a warning note but still was towed at 7:03pm the same day, and the man yelled at me and then hung up on me. I tried to call him back immediately after he hung up and got no answer but told him that if I didn't hear from him I would be filing a complaint with the Revdex.com. The only name the man would give to me is "[redacted]". Desired Settlement: The only thing I ask for is to be refunded the $70.00 I was forced to pay the company to have my car released. Not only for the fact that I was towed 10 minutes after a warning was placed on my windshield, but when I called to inquiry about why I not only received a warning but also a $70.00 bill the man was completely disrespectful and irrational. This is not an acceptable way to do business with anyone, let alone someone who is trying to be professional.

Review: H & K Towing showed up as I was already in the process of moving my car to prevent it from being towed. They told me it would be illegal to move it and that, if I did they would report me to the police since they were already on site. When I asked them to show me where it says they are legally allowed to do this, they could not. They left me with the options of getting the police called so that the police could could ticket me, them towing my car to impound where I would have to pay $200+ to get it back, or pay their 70 dollar ransom drop fee (my car wasn't even hooked up as they had just gotten there). I finally decided to pay the fee and they lied telling me they only accepted cash, which per Colorado law is illegal as of September 2013. I had to borrow the money to pay them. They were unprofessional and verbally abusive with irrational threats to involve police if I did not cooperate. In short, they run a scam and are involved with illegal and unethical business practices that should not be allowed to continue.Desired Settlement: I would like a refund of the $70 they charged me and to see something done about this shady business so others are not conned by them.