October 16, 2014Dear [redacted] ***,I am writing on behalf of Humberto R [redacted] who is the owner of H & L Custom PaintingA recent complaint was filed ( [redacted] ) alleging that MrR [redacted] did an unacceptable job painting the complainant's condodisagree with the complainant's assessment based on my direct involvement in this matterI hired MrR [redacted] to paint the subject condo in my capacity as the owner's property managerI had been managing this property for the past years while the complainant was living out of the areaI was notified in June of this year that the owner wanted the condo painted, bathroom redone, and new floors installed before moving back into the condo in AugustI inspected the property when the painting was finished and found no problemsThe owner thought otherwise: the complaints included paint spattered on a ceiling light fixture and windows--both which I could not seeThere was a small (inch) paint smear on one of the cupboards which the painter said was pre-existingI believe that MrR [redacted] should not be held responsible for washing her windows or light fixtures and certainly not a return of the money paid for the jobThe condo had to be thoroughly cleaned after all work was completed—that would include fixtures, windows, cupboards, etcThere were plumbers, floor installers, tile re-glazing techs working in the condo AFTER the painting was completedMrR [redacted] left her extra paint to do any necessary touchupsI have known Humberto R [redacted] for almost yearsHe has painted hundreds of houses for my company and I have never received one complaintHe has painted my house inside and out, my neighbors and friends' houses without complaintsHe is honest, professional, and always does a good jobMrR [redacted] also works for other property management companies-- [redacted] and [redacted] to name two othersI know the property managers at these companies and am sure they would have the same opinion of himI believe the complainant was under the stress of the move, the stress of a new job, and overreacted to the situationI hope this letter will put her complaint in perspective.Sincerely yours,Jo Ann P
October 16, 2014Dear [redacted] ***,I am writing on behalf of Humberto R [redacted] who is the owner of H & L Custom PaintingA recent complaint was filed ( [redacted] ) alleging that MrR [redacted] did an unacceptable job painting the complainant's condodisagree with the complainant's assessment based on my direct involvement in this matterI hired MrR [redacted] to paint the subject condo in my capacity as the owner's property managerI had been managing this property for the past years while the complainant was living out of the areaI was notified in June of this year that the owner wanted the condo painted, bathroom redone, and new floors installed before moving back into the condo in AugustI inspected the property when the painting was finished and found no problemsThe owner thought otherwise: the complaints included paint spattered on a ceiling light fixture and windows--both which I could not seeThere was a small (inch) paint smear on one of the cupboards which the painter said was pre-existingI believe that MrR [redacted] should not be held responsible for washing her windows or light fixtures and certainly not a return of the money paid for the jobThe condo had to be thoroughly cleaned after all work was completed—that would include fixtures, windows, cupboards, etcThere were plumbers, floor installers, tile re-glazing techs working in the condo AFTER the painting was completedMrR [redacted] left her extra paint to do any necessary touchupsI have known Humberto R [redacted] for almost yearsHe has painted hundreds of houses for my company and I have never received one complaintHe has painted my house inside and out, my neighbors and friends' houses without complaintsHe is honest, professional, and always does a good jobMrR [redacted] also works for other property management companies-- [redacted] and [redacted] to name two othersI know the property managers at these companies and am sure they would have the same opinion of himI believe the complainant was under the stress of the move, the stress of a new job, and overreacted to the situationI hope this letter will put her complaint in perspective.Sincerely yours,Jo Ann P