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H. L. Stephens

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H. L. Stephens Reviews (1)

We would like to respond to the complaint that was filed on 4/19/ ID # of the complaint is *** The purchase date of the pieces that are in question was 8/14/and the complaint was filed with our company service manager on 3/9/ According to the warranty information
that the manufacturer provides with each piece they make, fabric is covered under a year manufacturer defect warranty Although it had been over a year since the date of purchase when the customer first contacted us about the issue, we purchased new cushions and chaise pads for the customer at our own expense and at no expense to the customer The customer was responsible for covering the labor expense The customer did purchase a year extended warranty from us, however it was not able to be covered by that because extended warranties cover against household accidents such as rips, tears, spills, etc The new cushions were made up in the same fabric that was on the original order and were then shipped to us and received on 4/18/ Our service manager then contacted the customer as soon as she was able to verify that both cushions were in the correct fabric and looked to be free of any defects We contacted the customer and set up an installation date of 4/22/ We sent out an independent service tech on 4/22/and based on notes that we received back from the tech, he was able to successfully replace the pieces and the customer was extremely satisfied and grateful of the outcome We contacted the service tech that was sent out again today (4/30/17) to verify via phone conversation that everything went well and he verified that is went very wellPlease see the attached copy of the computer generated invoice to see dollar amounts of the purchase, along with the purchase date If you have any other questions, please feel free to contact me anytime We take customer service very seriously and it is our #company priorityThank you for your time, Dirk SPresident - H.LStephens Ltd

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