H & M Builders

Revdex.com: In reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, although I would like to keep my complaint on file for Biba Cleaners They provided me for a receipt for a refund they never issued and I believe that is fraudulent business practices The following week, after I followed up twice more, my clothes were delivered Sincerely, [redacted]

Biba Cleaners provides two different types of servicesFirst is Dry Cleaning and secondly is wash and foldThese two services is processed differently [redacted] came to us with a large bag of laundry weighted 20lbs for Wash and Fold serviceIn wash and fold service, we do not inspect individual items for spots or stains, we only separate clothes by colors (light and dark)And than it is put into a washing machine using Tide laundry detergent, once washing is complete, we then put the washed clothes into a dryer and then we fold themDuring this process we do not mix with other customers laundryAccording to [redacted] ***, her white sheets, white pillow case and white towels came back with (rusty/yellow) stainsBecause she spoked and showed such unpleasant behavior to our manager, he just accepted the sheets, pillow case and towels and re-washed them for her in good faith without any disgreementAs for a follow up, the only way to follow up in this business is to show the itemsWe waited for her that day to come and to discussed the situation but she did not showShe came back the following day and inspected the items with our managerDuring the inspection, our manager tried to explain to her about the staines, she refused to believe our manager's explanation and demanded to speak with the owner, during in which I (owner) over heard the commotion and proceeded to the front counterI listened to [redacted] ***'s complaint and tried to explained to her about the stain on her white sheet, white pillow case and white towels was caused by her body oilShe said that she does not wear any body oil, she could not understand that I was referring to the natural oil that is released in our bodyTo explain in further details; the stain on the towel was located in the middle where you would normally use to wipe your face, hands and etcRegarding to the pillow case; the stain was located in the middle where you would rest your headAs for the sheets; the stain was located in the common area where you would lay your bodyKnowly staines like body oil is not removable in this situation because the oil has already set into the material, I offered again to re-wash and try again by using another methodShe accused me that I will be using bleach and other chemicals to get the stain outI assured her that we don't just use bleach and chemical the way she thinksI personally worked on the items by soaking in oxy clean detergent for several hoursThe result of the laundry was expected and it was not acceptable to [redacted] ***On June ***, [redacted] came to the store and spoke with my manager again and this time she demanded a full refund and her laundry to be delivered and threatened that she will sue us (Biba)Because of her threat, not knowing what to do, I have decided to wait for the court date and physically show the items to the courtI am very confident that once the court sees the items, they will agree that the stain was not caused by usI have been in this business for 30+ years and I have never ever been in this situation where my explaination and my expertise was not accepted by a customerIf it was our fault I have no problem doing what I have to do to rectify the situationI take pride in my work and guarantee my work and always work towards satifying my customersWith that in mind, prior to her threats, I have purchased sheets and towel to give herNow she is slandering Biba Cleaners by making accusation; we do use ORGANIC CLEANING as advertised and we only use chemicals when it is necesssaryWe tried to resolve this issue with [redacted] but unfortunatly she is not coopperating with us

Revdex.com:
In reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, although I would like to keep my complaint on file for Biba Cleaners.  They provided me for a receipt for a refund they never issued and I...

believe that is fraudulent business practices.  The following week, after I followed up twice more, my clothes were delivered.
Sincerely,
[redacted]

Biba Cleaners provides two different types of services. First is Dry Cleaning and secondly is wash and fold. These two services is processed differently. [redacted] came to us with a large bag of laundry weighted 20lbs for Wash and Fold service. In wash and fold service, we do not inspect individual...

items for spots or stains, we only separate clothes by colors (light and dark). And than it is put into a washing machine using Tide laundry detergent, once washing is complete, we then put the washed clothes into a dryer and then we fold them. During this process we do not mix with other customers laundry. According to [redacted], her white sheets, white pillow case and white towels came back with (rusty/yellow) stains. Because she spoked and showed such unpleasant behavior to our manager, he just accepted the sheets, pillow case and towels and re-washed them for her in good faith without any disgreement. As for a follow up, the only way to follow up in this business is to show the items. We waited for her that day to come and to discussed the situation but she did not show. She came back the following day and inspected the items with our manager. During the inspection, our manager tried to explain to her about the staines, she refused to believe our manager's explanation and demanded to speak with the owner, during in which I (owner) over heard the commotion and proceeded to the front counter. I listened to [redacted]'s complaint and tried to explained to her about the stain on her white sheet, white pillow case and white towels was caused by her body oil. She said that she does not wear any body oil, she could not understand that I was referring to the natural oil that is released in our body. To explain in further details; the stain on the towel was located in the middle where you would normally use to wipe your face, hands and etc. Regarding to the pillow case; the stain was located in the middle where you would rest your head. As for the sheets; the stain was located in the common area where you would lay your body. Knowly staines like body oil is not removable in this situation because the oil has already set into the material, I offered again to re-wash and try again by using another method. She accused me that I will be using bleach and other chemicals to get the stain out. I assured her that we don't just use bleach and chemical the way she thinks. I personally worked on the items by soaking in oxy clean detergent for several hours. The result of the laundry was expected and it was not acceptable to [redacted]. On June [redacted], [redacted] came to the store and spoke with my manager again and this time she demanded a full refund and her laundry to be delivered and threatened that she will sue us (Biba). Because of her threat, not knowing what to do, I have decided to wait for the court date and physically show the items to the court. I am very confident that once the court sees the items, they will agree that the stain was not caused by us. I have been in this business for 30+ years and I have never ever been in this situation where my explaination and my expertise was not accepted by a customer. If it was our fault I have no problem doing what I have to do to rectify the situation. I take pride in my work and guarantee my work and always work towards satifying my customers. With that in mind, prior to her threats, I have purchased sheets and towel to give her. Now she is slandering Biba Cleaners by making false accusation; we do use ORGANIC CLEANING as advertised and we only use chemicals when it is necesssary. We tried to resolve this issue with [redacted] but unfortunatly she is not coopperating with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I initially went into Biba Cleaners to bring back the items that were stained, there were absolutely no unpleasant exchange on either end because the person at the counter was polite and offered to wash the items for me again. Subsequently, the owner of the business started accusing me of sending them items already stained claiming it was “natural body oil” that discolors after washing. I have sent the same items to be laundered before and have NEVER had any of them returned with stains. His argument is simply to avoid taking any responsibility. Biba also claims that the stains are in the mid section of the sheets and towels. That is true but there are also stains along the edges and borders of the items. I have taken pictures to prove that. Furthermore, a relatively new colored top I had came back with a bleached spot which the owner simply refused to even address. He made an argument that I must have gotten bleach on the top at a restaurant. It has never been worn outside of my apartment. The owner also claims that he came to the front to speak with me because he overheard the exchange. That is NOT true. When I initially went in, the owner was not there and the manager could not even get the owner to return my call. I had to RETURN to the store the next morning to speak to the owner. None of the stains came out and I requested that the business either replace the items or partially compensate for the damaged items. $20 for the service they provided is not enough to compensate for all of the damages done. Everything that was stained would cost at least $300 to replace. If the business does not issue an apology and is not willing to work with me on any of these issues, small claims court may be the best way to address the issue. The owner NEVER offered to replace the items nor told me of his intent to do so. When I asked him to do so, he laughed at me and said “Whywould I do that?”I do not think he understands the definition of slander. When a business does not deliver on its service as expected, customers are free to share their negative experience with the public so that others are aware. I live in a building right next to Biba and would hate to have my neighbors go through anything similar. If Biba wants to resolve this issue, they should first issue an apology and replace the items with merchandise of similar quality or provide monetary damages. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]