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H & M Cleaners Reviews (1)

text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Re: ID [redacted]
 
Thank you for informing H&M Cleaners of this situation.  Our position is to not give [redacted] the desired settlement for the following reasons:
 
1.) During the cleaning process there are no scissors or cutting materials used.  Thousands of items are cleaned a day.  Why would the process and flow of work be disrupted by selecting a dress to 'cut one inch off the bottom' - the claim has no merit.
2.) We charge approximately $10 to clean the dress.  There is no reason we would risk $200 to 'cut one inch off the bottom' of the dress. 
3.) Before the client left our business, she had the opportunity to inspect the quality of the service.  The client left with the dress, returning many days later to make her claim.  There is no way we can know what happened during those days and if the dress was damaged during that time frame. 
4.) Yes, we take our client's clothing to a business partner to dry clean.  We do not need to disclose that information to our clients.  It is common knowledge that the city of Milwaukee does not allow permits to have in house cleaning in residential areas.  Our business in located on the first floor of an apartment building and the chemicals used to provide cleaning services would not be allowed in the building as it can be hazardous to the tenants. 
For the record, I would like to state that [redacted]'s complaint of the woman saying "it wasn't her fault" is misleading to the point that the 'woman' is trying to divert the fault to her business partner.  Please note, that this woman is the owner of the business.  The 'woman' is an immigrant from the Vietnam War era and does not speak fluent English.  [redacted] came into H&M cleaners demanding money in an anger induced manner which caused the 'woman' to lose her calm while still trying to help [redacted].  I'm sure you know can be difficult to work with a person who is yelling at you.  The 'woman,' with limited English, didn't know what to say to the angered [redacted] and unfortunately said something that was misconstrued.
H&M Cleaners gladly reimburses client's for damaged items that were damaged during the cleaning process.  We will not be reimbursing [redacted] because we did not damage her dress.
 
Regards,
 
[redacted]
On Behalf of H&M Cleaners

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